Door line
33 reviews
September 30, 2024
If you do not want to wait for the door for half a year, then you should not come here (03/28/2024 contacted this company on 09/22/2024 the doors were installed). 03/28/2024 I came to this company to choose interior doors. 03.04 2024 a measurer arrived, measured everything, signed a contract and began to wait for their doors. A month passes, the second. The third one went. He started calling. No one knows anything at the call center, they say that they will find out the information and they will call you back. No one has called back in two days. I'm also calling, they give me the number of the shipping center. Getting through there is something out of the realm of fiction. After getting through there, they told me that as soon as the doors arrive, they will inform me. I'm waiting again.well, finally they call me and say that they will bring the doors to me on 06/11/2024. The doors were brought, I ask the supplier, but how do I find out when the installer comes, he says they will call you. I think well, I'll wait for the call. But no one called in 5 days. I started calling myself. We agreed on the installation on 06/26/2024. At the agreed time, the installer arrives and says that he will not be able to install one door because it is small and the fittings do not fit it. Calls and solutions to this issue have started again.(If this happens to you, be prepared to be told that you have accepted the doors, signed the invoices, signed the contract with the measurer) well, thank God everything has been decided.
The new door was brought on 08/19/2024. No one from the company called about the installation. And no one called after that. They probably don't care about their customers. It's good that I took the installer's number and on 09/02/2024 the doors were finally installed for me. I do not advise you to order anything here If you do not want spoiled nerves and waiting for doors for 6 months.
P.S. In the contract they have a deadline for fulfilling obligations of 60 WORKING DAYS.
OH, AND BESIDES, NO ONE PAID THE PENALTY FOR VIOLATING THE DEADLINES.
See original · Русский
September 14, 2024
We ordered a door for my mother in this company. The measurer arrived as agreed. I did everything quickly, drew up the contract, explained the terms of manufacture and installation, and also explained the price. We waited a month, as stipulated in the contract. A month later, the girl manager called to coordinate the installation. The time did not come the first time, but we finally agreed. The guys installed it quickly, cleaned up everything after themselves. Thank you. We were satisfied.
See original · Русский
1
July 19, 2024
A large assortment, there is plenty to choose from.
We were very pleased that we contacted the Door Line. We have chosen our own modern and stylish doors among a large assortment. They look great in our new renovation of the rooms. Thank you very much, we will contact you again!
See original · Русский
August 6, 2024
Unqualified specialists, long waiting, inability and unwillingness to communicate with the client. There are no questions about the doors, but everything else has failed. I had to buy the missing elements for installation myself, because the measurement was not performed correctly.
See original · Русский
April 11, 2024
High-quality doors, but everything is very slow and long to wait
We were satisfied with the quality, but there were questions and difficulties with delivery. It was also frustrating that the measurer was not completely competent in his work, he could not immediately advise ordering slopes. To order them, I had to adjust to his two visits. As a result, not only the doors were waiting for a long time, but then also the portal to them. Excellent door quality. I take off the stars for waiting
See original · Русский
1
January 17, 2024
First, about the advantages of which there are very few - this is the quality of the doors. I liked the doors for their design and quality, and that's it. The measurer measured disgustingly, counted each door as a non-standard and fixed the cost. What surprised the installer later when installing them, he said that he did not understand at all why we made each door "special", it was possible to make all the same. And the biggest disadvantage is not even that, but that you will wait 1.5 months for the manufacture, but then for more than a month for the INSTALLATION of the DOORS THEMSELVES. Why can't I make an appointment to install the doors in advance? The question is open. We also had to call ourselves to be put in the installation queue. And they promised the installation time of a week / maximum 2. There are no questions for the installer, everything was installed quickly and how the person liked it. I give him 5 stars, and the interior of the doors-2.
See original · Русский
November 16, 2023
I put two stars only because of the high-quality work of the door installers, the doors themselves are also of good quality. But it spoils the whole attitude towards customers by deadlines, to which the attitude, in my opinion, is disgusting. The work of the furniture measurer is also for 3. We ordered the doors with the condition that the entrance door will be in a month! we were promised this, it was important, in fact the door came in two months!!! I applied to the company with a request to contact the director, to which the lawyer told me to read the contract, and not believe the words, and you can't talk to the director, you can only write him a letter to which they will answer that you read the contract. According to the measurement of the doors, at first they did not order dobory, then they dialed the measurer. I ordered more, but they were not brought, because they forgot to include them in the order!!!! And according to one interior, we were not informed that it was necessary to cut an opening there for the dobora, and without cutting out the dobora could not be put. as a result, a disgustingly decorated door can no longer be fixed!!! You can only contact installers with an order here!
See original · Русский
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February 13, 2024
This company was installing the front door. There were already problems at the time of installation. We agreed to install at 16:00, as a result, a girl called me from lunch and tried to reschedule the installation, to my answer that there was an agreement, they replied that they could leave work, etc. The door was installed and the situation seemed to be forgotten. But less than a month later, the door lock began to jam. Just at this time, the company's employees called to find out if we were satisfied with the door. After a short phone conversation, the girl said that she had passed the information to the warranty department. On the same day, I was contacted by Viber from the warranty department (7.12.23) and asked if possible to send a video of the problem. A video was shot and sent by me on the same day. But I didn't get anything in return. 12/19/23 I wrote again to see if there would be any response and again silence. 12/20/23 I wrote again to which they replied that a complaint act had been drawn up (please note without leaving for me, but just by video), expect the departure of the master. At this point, the employees went missing again. 12.01.24 I contacted the staff again, to which they replied that the master would be with me next week. But the master did not appear the next week either. 2.02.24 I contacted the staff again, but my messages remained read and unanswered as usual. 02/5.24 I tried to contact the employees of the warranty department again, asking them to send me a drawn-up act (the one from the video), to which the employees replied to me what act? (That is, people don't even understand what they are talking about when communicating with a client). After explaining and reminding me exactly what kind of act I require from them, the staff again read the message and did not respond to me. Two hours later, I still got a photo of the act (I think it was written quickly) and was informed that 02/8.24-02/9.24 expect a call from the master. After asking the employee why I was ignored and fed breakfast for two months, and there was not a single message or call from the company apologizing that the departure of the master was postponed, the employee replied that their masters were ill.(managers are probably all sick too and can't call their clients). Well, let's summarize this whole letter. Today is 02/13.24 and the master has not appeared at my door yet. I do not recommend this company
See original · Русский
December 27, 2023
They absolutely do not solve controversial issues.
They do not inform about the progress of door manufacturing, there is no clarity on the time and date of door installation. The contacts of the door installation masters are not given to coordinate the time.
The doors were brought and left. There are no movements on the part of the installation company. Calls (if you get through) are answered blurrily with the words "they will contact you" and go off into the sunset.
The refusal to install the door after 19.00 (19.30) is very surprising and interpreted as a refusal of the service.
There are no questions about the doors, despite the fact that they were done instead of the promised 4 weeks in 3 months. You should not count on a door warranty. (Read the contract carefully who should install it and how).
The contract is concluded not by purchase and sale, but by a contract.
****
I am responding to your request to send a new team promptly.
I've been in touch. Indeed, a new team was sent. The master looked, said the doors could not be installed and left.
As a result, the measurer was sent again. But by this time I had already found a master myself who would install the doors for me.
PS. The measurer was sent after he went to the company office for a conversation.
****
I am adding to your answer again.
They called and asked, especially when the promised 4-5 weeks had expired.
In response, I only heard: we do not know when the door will be made, call in a week or two. And so it was until the time limit did not exceed the one specified under the contract, and even after that no one knew when the doors would be made.
No one in the office even knew beforehand.
What do you say about the operational departure of the brigade? Why did you delete your answer?
See original · Русский
2
December 5, 2023
The doors were ordered under the contract on August 19, instead of the maximum period of 50 working days, they waited for production for almost 3 months, installed on November 29, there were no problems with installation.The installer arrived, seeing that the installation was difficult, said that he would not install the doors, because the apartment was small, he had little space, said "Expand", and how to break the walls, my question, but he did not answer it.This is not a door installation wizard.if he is afraid of difficulties.Thanks to the manager, they sent another installer, he said it was difficult, but he got to work and there was enough space in the apartment and did the job well, quickly, installed 3 doors in 5 hours and carefully collected all the garbage, thanks to him, a specialist.The result is that the doors are standing, which I am very glad about!
See original · Русский
July 16, 2024
All that concerns the door, there are no questions, but here is the installation, and later its reinstallation, since it was installed terribly, here is a complete breakdown, if you like to call and swear, then you can safely contact this company!
See original · Русский
November 25, 2023
1. They said that they would produce and bring the doors within 10-15 working days. As a result, they were brought in 25 working days. To the question "when will the doors be ready?" they answered, "we don't know how the factory will produce, then we will call"
2. After delivery, the manager said that you need to wait a week (that the door is used to room temperature) and the installer will contact you. A week later I had to call myself because no one called. The manager said he would resend my installation request. The specialist called back and said that he would be able to come to the installation no earlier than in a month because he has a lot of work. Question: WHY DID I HAVE TO WAIT A WEEK FOR THIS ANSWER AND NOT LOOK FOR OTHER LESS BUSY INSTALLERS? AND WHERE IS YOUR VAUNTED TEAM OF SPECIALISTS THAT INSTALLS AS SOON AS POSSIBLE AFTER DELIVERY ?
Conclusion: if customer orientation is important to you and you don't like to be hammered after they take the money, that is, the company is much better. I do not recommend contacting them.
See original · Русский
2
October 8, 2023
Do you remember the phrase: "You will not have a second chance to make an impression"?
It is the front door that gives your guests the first impression of your kingdom. And the one who just ran into the case and did not go beyond the threshold, will see her.
Therefore, we were looking for our ideal and found it in the Door Line salon with manager Evgeny.
Our beauty is distinguished by a delightful design, strong, reliable fittings and excellent noise insulation. Evgeny immediately understood our requirements, offered a rich variety of options, described their advantages, helped to save on non-essential and take into account critical details.
Such demanding customers were also pleased with the prompt, professional installation.
We thank the well-coordinated team for our common success!
See original · Русский
2
February 6, 2024
I liked the doors and that was the end of the advantages! We did not meet the deadline for 50 working days for production, and 11 calendar days of delay were added to them! And to install ...they are not going at all, I have been calling the Azimut office for a week, but experts cannot answer the question: When will the doors be installed? The installers did not call back once, 10 days have passed after delivery!!!!!
See original · Русский
June 29, 2023
I contacted the company twice. I wanted to replace the doors in all rooms, but the measurer excluded the doors to the bathroom and toilet from the order because they were "not standard". So I'm not a special expert on these nuances, I agreed. When installing the doors, the installers confirmed, "yes, the doors are not standard size, but there can be no problems with manufacturing and installation." After installation, there were extra materials that were partially used during the installation of the 2nd order, the money was refunded for the rest. For the second order (2 doors)the measurements were taken by another measurer. There are no complaints about the delivery time, the quality of the doors and their installation. Everything is fine!
See original · Русский
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January 31, 2024
The doors were ordered on 04.11.2023 . They promised to install it before the new year .
They don 't get in touch normally . They promise some numbers on the result , they don 't even call back and don 't report . All deadlines are already overdue . According to the contract of 50 days , today it has been 63 days and there is still no information !!!!
The terrible and neglectful attitude of the staff !
See original · Русский
January 5, 2024
We have been waiting for delivery for a very long time, but the company is not to blame.We were standing at the customs.The driver was polite, helped unload, checked everything. But, however, he did not give a check, there was no Internet, it was not his fault.I have no pretensions.We are satisfied with the doors, we will recommend them to all our friends. Thanks!
See original · Русский
March 2, 2024
The pros are the quality of the doors I really liked, I froze, and special thanks to the driver that I could unload, the polite staff was also there, and the cons were a long wait
See original · Русский
January 31, 2024
I do not advise you to get involved. They promise one thing-in fact, quite another. The deadlines are not what they stipulated. The measurer did not count what he needed at all. About the installation is a completely different story, we did not wait. If you don't want to spoil your nerves, avoid it.
See original · Русский
August 23, 2023
I really do not recommend contacting the "Door line". I made an order, measured the door, took the deposit and... forgot about us. After 2 weeks, someone called and said that there was no such door. That is, for 2 weeks our contract was just lying somewhere. Okay. They offered another door, agreed, but as it turned out, there was a confusion in the shade, although the master assured that the color was the same. It's been over a month, there's no door. I applied for termination of the contract, wrote a statement on the office. They promised to call me back, as a result, no response, no greetings. Don't take risks like me.
See original · Русский
1
December 28, 2022
We ordered interior doors in this salon, of course there is a huge choice, the consultants offered the best price-quality option, the measurer arrived the next day with all the samples and signed a contract right on the spot, which is very convenient, you do not need to go to the store again. Denis was our measurer, who also consulted on the openings on the spot. I was pleased with the installment plan without interest from the company. We will recommend it to everyone, thank you very much!
See original · Русский
1
May 12, 2023
We ordered an entrance door on Umanskaya Street. And only then I read a lot of bad reviews about the office. But personally, everything was done as agreed, the door was made exactly in a month, installed according to the agreed time. The price of the door may be a little more expensive than others, but they were chosen precisely because of the installments from the store for 4 months. I am satisfied with the quality of the door and installation.
See original · Русский
1
March 3, 2024
Everything is fine, a wonderful measurer, an experienced installer, everything is absolutely gorgeous))
See original · Русский
January 3, 2023
I have been looking for a long time for a company that will make a compartment door of a non-standard size. In this company, everything is done individually to order, competent specialists helped with the choice. In general, about a month has passed from the moment of order to the moment of installation, I am satisfied with the quality of work😊
See original · Русский
1
July 7, 2023
I ordered the Sydney front door. The price on the website is 984 rubles. The master has arrived. I was measuring the opening. I worked with the calculator and the price increased to 1,540 rubles. When asked to detail this amount, he said that you can not look at the information posted on the site at all, but gave additional options and their cost, which he added. As soon as I said that I would check these figures with their office and started calling, I packed up and left. The office also could not explain how he received this figure.
See original · Русский
4
August 2, 2022
The store is called "door line", and a measurer from Azimut arrives. The prices seem acceptable, but you need to check the delivery package (we ordered accessories with square handles, but brought round ones, there's nothing you can do, only the name is on the invoice, but there is no photo on the website). When the contract was signed (with azimut.bel), the measurer assured that the installer would call a day or two after delivery, the doors had been installed for more than a month (completely different people), and the installer did not call, even for the sake of decency. The only plus is the production and delivery time compared to other stores, they promised three weeks, and three days later they called that the doors were ready, five days later they delivered, I was pleasantly surprised.
See original
October 19, 2022
If possible, avoid this company. I ordered three doors, an entrance and two interior ones. We arrived at the entrance, installed it, but not as it should be, although I explained everything in detail to them before installation, they say it is necessary to raise it up to the maximum because the tile will be laid. It was redone only after he refused to pay.
Further more. It's time to install interior doors. They deliver to the gate, apparently they do not enter the yard, but from the gate to the house (clock house) for an additional fee. Moreover, ,,delivery,, does not mean at all,, installation,, , doors will be brought and store them wherever you want and how you want, but they must be indoors and walk and stumble for them for at least a week, and if not, then look for your installers and we will not give guarantees. In general, the service is nowhere lower.
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January 3, 2023
Do not order doors in this company, they cheat starting with a phone call, the deadlines were 2 weeks, then a month, then 1.5 in the end there are no doors, delivery can only be on weekdays, and only during business hours, if you can't leave work, then wait for your doors for another week, they communicate very rudely, they don't want to solve problems, one excuse, we have force majeure.
I am very sorry that I turned to them, I hope my review will help some person to avoid this darkness.
See original · Русский
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August 31, 2023
We ordered the doors of the interior offices Door line 2 interior, toilet, bathroom, arrived, measured, counted, discussed everything, arrived installed
See original · Русский
1
January 3, 2023
I ordered the front door earlier, I was satisfied. I decided to take an interior one from this company too. The timing turned out to be 4 weeks, I am satisfied with the quality, the installers arrived and installed the doors in three days
See original · Русский
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May 31, 2023
I ordered the front door. The deadlines were slightly delayed, but there are no other comments. They were delivered quickly and efficiently.
See original · Русский
May 22, 2023
I ordered the front door. It was made on time. They brought it and installed it. I liked everything.
See original · Русский
August 7, 2023
I liked the door and the quality of service.
See original · Русский