E-group
194 reviews
August 20
My first appeal, they worked at the highest level and the phone was taken away and the substitution was given and repaired qualitatively. I was satisfied.
After a while I came to them for old times' sake
I asked them to make the phone earlier, the time was agreed that they would cope before 17.00 pm
As a result, they held me until 20.00
They couldn't glue the back cover!
In general, the phone was taken away
Well, I didn't see how the phone was under the case
That the lid was not glued to the end
I came to them again, I had a warranty left, they said that I needed to change the battery, so I allegedly had the back cover peeled off
Replacing the battery would cost 150 rubles
But since I have a guarantee, they will make me 110 rubles
They didn't give me a replacement
The master offered to do it at their branch, but in another workshop he called me and agreed that when the battery arrived they would dial me
Approximately until 17:00 pm
As a result, no one dialed me, I approached myself, to which I was surprised to the master, I said that no one had given him anything instead of Shabanov, Green was transferred to Momo
This is all to the fact that over time people improve, but here, on the contrary, they did not initially work for the client and now they are not very interested
It's a pity that such a good company has deteriorated so much
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September 20
If you want to waste your time and not have your order given to you, then you should contact these masters!
I left the tablet for repair, no one agreed on the repair period with me, although I immediately notified the master that I needed it urgently, but the receipt indicated a period of 14 days, although the master said that a couple of days. Then I called to clarify if my order was ready, but the phones did not answer until I went to the workshop myself, I did not receive an answer. On the spot, the master said that everything would be ready tomorrow. Great, but it turned out to be a little wrong. When I received the order, I discovered that it was not my tablet. We have been repairing another tablet of the same model all this time. They just don't have markings on the equipment they take in for repair. And no one has even touched my tablet yet, although when I asked about the status of the order's readiness, I called the receipt number.
And if suddenly your device disappears, then according to the receipt you will be paid 5 rubles, this is the cost of the product, taking into account wear and tear, according to the master
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December 18
We contacted this company regarding the repair of iphone12. I haven't seen the SIM card. A reball was agreed upon - 450 rubles with a 6-month warranty. When the master started reballing, damage to the bottom of the board was revealed (all the elements responsible for communication are located on this part), unfortunately, there is no way to restore them. The only option is to replace them (i.e. swap the bottom of the board). These are the working elements taken from another board and transferred to the board of your phone. This procedure is complicated and, unfortunately, there are no other repair options besides it. The cost is 700 rubles with a 6-month warranty. We agreed. A week after the repair, the phone had the same "sores" that it had before the repair. We asked about warranty repairs, but in response we heard that this is not a warranty case and no one will repair it under warranty.
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October 6
I gave the phone for flashing, warning the master that the SIM card was still in the phone, to which he replied that it was okay. When returning the phone, they found that it was missing. Two days later, they called and said they had found it, but upon arrival it turned out that it was not mine. They replied to my claim that these were my problems and I had to restore the SIM at my own expense. The manner of communication with the central office was also very parasitic, it feels like their main goal is only to attract a one-time client and I was offered to personally deal with the problem with the master. Not a foot in there anymore, they demonstrated all their "charms" from the first appeal.
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September 6
Where does such an assessment come from?! Are you screwed?
The service is terrible. For 2 weeks, the phone was cleaned, which was diagnosed there. Not a single call during this time. An erroneous SMS message about readiness. And the cherry on the cake is to pick up the phone. I rested on the sign for a technical break, from what time to what time it is not written, just a phone number that cannot even be reached is indicated.
The background was given a drowned phone for 2 weeks that everything was diagnosed there without even calls, this is already 2 times the phone sank. The first time I gave it to another repair. Everything was ready in 3 days.
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December 3
A very strange service, I fell for a good rating... apparently screwed up. There was a problem with constant reboots of the Poco F3 phone, before that the power button was buggy. The obvious solution is to replace the button. They honestly refused me in all services, immediately checked the availability and said that the suppliers did not have such a part in stock. But then they said that everything is there, bring it and in a couple of hours we will change everything... not changed))) I brought it, but then we found out that it was not available. As a result, I ordered a button on ozone and replaced it in another service.
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August 23
08/19/2024 I contacted this service on Timerezev for reasons of failure(?) a laptop (I did not see a gaming video card) was taken for diagnostics , an hour later they said that the repair would cost 700 rubles, to my question what was the reason, the answer was unclear , we will figure out expensive spare parts since the laptop is not cheap (although they estimated it at 200 rubles in the acceptance certificate) , but they knew the final cost , I refused and I paid 65 rubles for the diagnosis.
I am not from Minsk and the next day I applied for repairs at my place of residence , where I received a software repair for 80 rubles
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October 24
At Dana Mall, I was changing the safety glass. The price is higher than the market price. The master searched for my phone number in the database for a long time, asked for my full name for mailing. I think I won't apply anymore. The glass is pasted poorly, a large air bubble has formed on the edge. In addition, there is a scratch on the glass, it may have been scratched immediately after pasting, which is unlikely. I don't see any point in redoing the ride, since taking into account the parking time and the workload of the shopping center, it's a big waste of time. I do not recommend it.
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November 16
First of all: when I handed over the device, they said that they would do it within 20 minutes, as a result, I passed 2.5 hours, but that's okay ;
Secondly: when replacing the display, the master
deceived that the speaker was allegedly broken and needed to be changed. As it turned out, when checking the house, the speaker and microphone, in principle, everything works properly and does not need to be replaced. And the master is not the most pleasant person :
when you ask questions, he sighs heavily and rolls his eyes. Horror, in a word
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January 16
It's good that I found the e-group! The screen and protective film were changed within 1 hour. Everything is fine, well done, a pleasant craftsman. The protective film costs 2 times cheaper than in other offices. I am satisfied with the result. I hope that the screen will be safe and sound now, but if anything, I will know where everything will be fixed. By the way, it is very easy to find, since the network is all over Minsk. I repaired in Dana Mall, if you enter not from the main entrance, but from the side, on the right, then immediately to the left, there is an e-group repair window among other repairs. 👍
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November 8
This is not the first time I have turned to the guys for help and I am satisfied with the work! In the shortest possible time, taking into account the wishes of their customers, as well as consulting for additional repair services, they perform their work efficiently and quickly! Thank you very much 👍🔥🤝
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August 2
Excellent service. I turned to them several times with various equipment and each time excellent service, fast and high-quality repairs.
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September 10
Thanks a lot to the master. I did everything at the highest level. Plus, the problem was non-standard and the master stayed at the workplace for an extra half hour for this. If you are reading this, then thank you very much again!
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December 3
They applied for phone repair due to a broken screen, the phone became buggy and almost did not respond to clicks. The master explained in an accessible way what the problem is and what options are available to fix the damage. The repairs were completed quickly, in one day. The phone was returned in a neat condition, everything is working
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August 28
I contacted this service center in order to replace the speaker on my iPhone. The work was done professionally and on time, and a warranty was also issued. I would especially like to note Daniel's professional approach and friendly manner
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July 15
Thanks to the service for having it! Specialist Daniel replaced the matrix in Xiaomi's phone, there was no need to wait a week, walked around the shopping center for an hour and everything is ready. The guys even make a discount if by appointment!) they give a guarantee, they make out everything according to the documents, well done!
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October 11
Battery Replacement
I am very pleased with the service rendered. The options were explained simply and clearly. The replacement itself was made in a few hours.
Friendly and courteous staff
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January 27
Today we applied for iPhone 11 repair. We were very satisfied, everything was fast, neat, and high-quality. Thank you so much for such a high level of service. The guys are really experts in their field and masters!
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July 17, 2023
Order D17271. Thank you for the high-quality, prompt work. Good and courteous service. I definitely recommend this service. There was a problem with the speakers, and all of them. I explained all the nuances in another service, they said they didn't even know what the reason was. Here, the person immediately assumed a possible problem in the contacts on the board itself and was right, and everything was done within 30 minutes) A person who clearly knows his business, if something is serious, then feel free to contact us. Thanks again and good luck!)
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July 25
I arrived at 14:10, the inscription "Technical break" on the door, it is not written anywhere about the lunch break. At ~15:00, the employee talked to someone inside, and then left altogether. Sorry for the time spent waiting
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1
October 19
Well done, they do everything well and quickly.Friendly and affordable prices Thank you for being there
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April 30
The screen was replaced with a Samsung A50, and a protective glass was pasted on. We did it earlier in time than we agreed, for which we thank you very much. Efficiently, quickly and inexpensively (when calculating the cost of services, it turned out to be lower than agreed).
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August 27
Thank you very much for the high-quality repair of the tablet!The glass was replaced
, the case was leveled.Everything is fast and clear .I will contact you.I recommend.
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May 3
Good service, fast and clear. With the price, everything is more or less democratic, I did not take advantage of the discount for insta, my joint. And so, the people are nice, the phone was made quickly, they communicated adequately.
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December 6
The Dana Moll shopping center quickly fixed the phone. The protective glass was pasted as a gift. Everything works fine. Thanks!
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June 6
Yesterday I handed over the phone for diagnosis, they said that it would be ready today, to which they replied that it was not ready and I was not sure that it would be too by the evening, wait for an SMS, that is, according to them it was normal that I went the 2nd day that I was without a phone, although they said that it would be ready the next day, that is, not compliance with me an agreement , so they also say to pay for diagnostics , although the site says it 's free, that is, I'm disappointed, I won 't go there to make my phone anymore
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2
October 13
I changed the battery in my phone, it was done quickly and efficiently, thanks to the master for his professionalism and culture in communication. 13.10.24.
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October 18
The glass was changed on the phone, it was done in less than a day. The child is happy that the phone is working. We are happy with everything so far. There is a guarantee, which is important.
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June 14
I recently contacted the E-group to replace the battery in my phone. Everything was done quickly and efficiently. Everything is working fine now. Thank you very much.
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September 21
A wonderful workshop! I have applied several times - no complaints, fast high-quality repairs!
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June 24
Excellent service. Polite staff. They explain everything well and do the work on time. Convenient location of the service point.
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September 17
Excellent service, prompt problem solving.
I handed over the iPad pro for repair, the repair was carried out in two days!
Thanks!
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March 11
We quickly and efficiently changed the battery to the Iphone XS, with mandatory sizing when assembling the phone for a very reasonable amount.
As an additional option, the dirty speaker was cleaned for free.
Cultural communication between the operator and the master!
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April 3
We repaired the Apple Watch 3 38mm, there was a delay of about a week, although it's not scary, the repair did not need urgency, they fixed it, everything seems to work (although the response is worse than the original), but when they decided to untie the watch from the phone to connect it to a new one, it turned out that they no longer want to get attached no phone, plus they reboot and turn on for a very long time, it turns out that now it's a brick for 300 rubles, it wouldn't be a pity if everything worked at 100%
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1
September 9
Friendly staff, the speed of work is not bad, the quality of work is excellent. I hope I won't have to contact you anymore, but if anything, I know where)
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June 26
I didn't even expect to be able to repair the phone so quickly. Everything is very high quality and decent). Thank you very much for the excellent service
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July 16
They cheated with a guarantee.
I received a response to the claim after 3 reminders, 7 days later
The disgusting attitude of Daniel's employee, I do not advise contacting this
company
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December 27, 2023
The service couldn't be worse. I don't recommend it to anyone. I had to ask for a replacement of the glass on the phone. Instead of the promised 20-30 minutes of technical break, the master was absent from the point for more than 40 minutes. The announced cost of repairs was on average TWICE as high as the average for a similar repair in the city. When asked to provide a 10% discount for an Instagram subscription, as it should be from advertising at the outlet, the master said that there was no money to replace the glass.
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April 11
Replacing the display and battery on the iPhone. Clear, understandable advice! Good discount! So far, the flight is great! Time will tell further on the quality of spare parts and execution!
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April 25
I applied for cleaning the rear camera glass
Master Dmitry quickly disassembled, explained everything, cleaned and glued in the necessary places
I was very pleased!
Thanks a lot :)
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May 3
Quickly. I picked it up the same day. The repair is simple. Replacing the battery and checking and cleaning the charging connector. The polite young man explained everything: what happened, what was done. Clearly. + Warranty for 6 months.
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August 5
Everything is very fast and high-quality. A work guarantee is attached.
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2
December 6
Excellent craftsmen, their work is amazing! I give you 5 stars! I liked everything.
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March 26
Good service and maintenance - flew off the phone, everything was correctly explained and fixed in half an hour! I recommend. The price is, in principle, considerable, but democratic.
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September 17
Quickly. High quality. A pleasant master. I'm happy. I recommend.
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February 8
I changed the cable for the phone and the back cover here..in the evening they said that it would be possible to pick it up..we did everything quickly and efficiently..A big discount was made on the replacement of the lid..the staff is very polite..and another six months warranty.. I am very pleased..I advise everyone!!
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September 29
Everything is done very quickly, good quality. Convenient prices.
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April 3
Very high-quality and professional service! They do everything quickly! We have repeatedly addressed various problems! thank you!
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August 18, 2023
I was repairing a broken screen and a charging connector there. I was satisfied with the quality. The masters are cultured, polite and patient when explaining technical nuances. The only thing is that with an increase in the completion period, they could not immediately correctly orient themselves. For four days I heard a confident "tomorrow it will be ready." But in general, the service is good, I will contact you if necessary.
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May 30
We handed over the poppy seeds when they were filled with milk, everything was cleaned, everything was normal. Two weeks later, somewhere the power supply, which was also handed over, stopped working. They began to watch - 67W. And they handed over an 87W unit. Put it together in short
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