Eco Village Kaskasu
60 reviews
July 18, 2024
I would like to say that the places here are magnificent! The recreation center itself is very cozy, the territory is beautiful, deer walk. The peacock often spreads its tail. Very beautiful! But we won't go there anymore. With their very expensive prices, the service is simply disgusting. The reception is generally unclear why it exists there. Requests need to be repeated several times. The maids are on the premises like zombies. They barely walk. When asked to treat the shower room due to an unpleasant smell, they looked, listened and left. In room #5 (standard rooms), the carpet has a musty, rotten smell. It was extremely unpleasant to sleep in such a room. The buffet breakfasts were only on weekends and everything was very tasty and a good choice. On weekdays, porridge and eggs every day, plus yogurt, nuts, dried fruits, are also not bad. In general, the prices of the restaurant are too high, if you also take into account that there is nowhere else to eat. The big drawback is coffee. Sometimes there were no coffee beans, then all the bartenders were busy, then at breakfast the bartenders had not yet started work. You can just put an automatic coffee machine. People can make any coffee for themselves at any time, pay and not guard the bartenders. It is forbidden to bring food to the territory of the base. Ah! that's what the girls at the reception are most likely for?!? To ask a hundred times if you have brought any groceries? At the same time, jeeps enter the territory of the base (which is prohibited) and unload food and alcoholic beverages in crates. There are photos, but the license plates are visible, so I will not post them. At the same time, I would like to note (I do not know the position of the person), let's call him a senior manager, his name is Ruslan. A man who is everywhere, one has only to think that his help is needed. It is clear that he gives his best at work! I also enjoyed riding ATVs. I advise everyone. Dmitry is a good mentor, he also accompanies on the trip. He showed the most beautiful places. Well, the last straw is the transfer. There were 7 of us and in order not to order 2 taxis, we decided to take a transfer from ECO village. The cost is 20,000 tenge. We waited 40 minutes from the appointed time. No one offered to stay in the rooms for now. We sat on our suitcases and waited. One more moment . It is not possible to call and invite to accept the numbers. I called from three numbers. Uselessly. So, the driver arrived and began to ask in a raised tone where he would put our suitcases and bags. Of course, there are 7 of us and, accordingly, there are a lot of things, and even considering that we arrived from another city. Really, after paying 20,000 tenge, we have to report for our belongings to the driver. I'm sorry, but such a vacation is no longer needed.
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2
October 14, 2024
Excellent location near the mountains. Clean air, beautiful nature. strict rules of location give advantages in terms of cleanliness of the place and the order of the guests. A great place away from the city. The staff is nice and courteous. But most of all, the beauty of nature fascinates
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August 18, 2024
It seems that the owners of Kaskasu Ecovillage do not rest in this recreation area themselves. Absolutely disgusting rooms, old furniture, sagging sofas (rolled down all night). We lived in a junior suite (prestige, in my opinion). The shower stall flowed on the first day. Regarding the food, it doesn't taste good. Burnt hard khachapuri, disgusting cocktails (if it's a milk cocktail on sour cream). There was no ketchup/mustard for breakfast with sausages and potato slices. For dinner, veal medallions were served with liver sauce, why is not clear. The evening program, for which we paid 40,000 tenge, was clearly not designed for art lovers at all. The lead singer of the 2+1 group was off-key in all the songs, shouting. The girls (backup dancers) came out in feather dresses and it felt like they were cold, shaking out of sync, not in tune with the music. When they went out into the street, the first people they met were dressed in feathers and put on display, no choreography. The concert is a disgrace, or the organizers thought that the audience would be completely collective farmers. We are very unhappy with the rest. I hope the organizers will take this review into account and eliminate the disadvantages. Of the good ones, the waiter Galia was the only one smiling in the evening and served us perfectly at the table.
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1
June 8, 2024
We booked a cottage on the day of arrival, arrived from another city. And we immediately stopped by our house. We were not warned at check-in that TV, Wi-fi is not working. The balcony door is not locked with a key, and there is no key at all. There is no promised safe in the houses for storing valuables. We did not notice the above when checking in, immediately went swimming, came an hour later and found everything. And they called the reception, they sent the administrator, but he couldn't solve anything, he just dragged his time until 00:00 at night. They don't even know what's going on in their cottages, the cable hasn't been paid, etc. We were very sorry that we came here to rest, they ruined our vacation. They said there were no other available rooms for relocation, but they would not make a refund. And the problems will be solved tomorrow. And tomorrow we have to go out. They turn out like this and stall for time so that they don't make a refund. It's the first time in my life I've seen such a service, and they've also set such prices
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4
December 1, 2023
Very beautiful! Mountains, air, deer. Excellent rooms, the restaurant is not very budget-friendly, but very tasty. There are quads. There is a swimming pool in summer. A great place to relax.
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September 15, 2024
It's very nice the breakfast is very tasty the pool is warm I liked it 🥰
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1
January 27, 2023
There were two times. For the first time in September, everything was more or less normal. The nature is amazing. We ate a lot of deer, took a walk. The pool was working. One of the disadvantages is the restaurant. The cost does not match the taste and quality of the dishes at all. But there was no choice.
The second time was in the middle of January. And this trip completely disappointed us. We booked a room for one night from VSK on Monday. According to the rules, check-in was at 16.00 and check-out at the same time the next day. Monday was our day off, so we planned to relax completely, breathe in fresh air, walk, do nothing. But our plans were ruined. After breakfast, the receptionist called the room and asked when we planned to leave. I was surprised, because they had all the information, so I replied that according to the rules and as indicated in the coupon that the manager sent. Half an hour later, the receptionist knocked on our door. It turned out that Mondays are a day off at the base and it closes at 10 a.m. And no one warned us about this. We were asked to vacate the room and leave, as the transfer had already arrived for the staff. To say that I was amazed is to say nothing. We did not swear, argue, spoil the mood or spoil the employees' day off.I asked the base administrator for compensation, because it was only 11 a.m. and we still had a car left before departure. The receptionist said he would clarify what they could offer us, wrote down my number and we left. No one called me back and I wrote to the manager who booked the room. The answer made me laugh to tears. We were apologized and as compensation we were offered a 50% discount on the Russian bath. That is, for our ruined day off, the money spent on a service that we did not receive in full, they bought us off with a discount, for which we need to come to the base again and leave our money there. That's what I understand, the level of cunning. I'm sure if we had been delayed for a few hours, we would have been charged for late check-out. But the early departure was not our fault and, of course, no one planned to compensate us for our allotted hours. If the management valued its customers and wanted to keep them, then at least a discount on accommodation would be offered.
Summing up the results. If you do decide to come here, just in case, check about the day off at the base. Also, do not expect that in case of some unusual situation, the management will solve the problem in your favor. The main goal is to get money from you, and the quality of the services provided is no longer important))
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1
October 22, 2022
Advantages +
1. The nature of the bomb.
2. The rooms are good clean and well renovated. We took a standard room for 40 tenge
3. The bathroom has underfloor heating and all Grohe plumbing.
4. It is written that spring water flows from the tap. It tastes very soft and delicious.
5. The staff is kind and friendly, BUT I agree that they lack training in terms of general work, and so the place is good.
Cons -
1. The kitchen is 3+ and the bartender does not know how to serve tequila or maybe they do not have lime or sangritta, a Margarita bird without spinach and with thick tomatoes, the noodle soup was not very pleasant with some kind of smell.
2. At the prices of Kazakhstan, it is not cheap here. At Russian prices, there will be an average check here. (We ordered pizza + 0.5 beer + two noodle soup + French fries + tea + more tea + fried wings and 4 stacks of 50 grams of tequila for a total of 23,000 tenge or at the current exchange rate of rubles (7.4) 3,100 rubles.
3. The reception does not take the phone at night and other rooms are not answered either.
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July 31, 2024
We decided to relax one day with my wife, just went swimming in the pool, sat in the hammam, watched the sunset. The territory was not studied. Everything has changed
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October 26, 2023
Super! Excellent service and gorgeous nature! I recommend it to anyone who wants to relax near the city and close to the mountains!
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August 25, 2024
A good place to stay, but the prices are not justifiably overpriced
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August 23, 2024
It is very expensive, it is beautiful to eat deer, but for the money that I spent for a day 67,000 per person, the cheapest price is easier to go to Turkey
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February 5, 2022
Breathtaking nature, excellent microclimate! There is practically no service, the staff needs to be trained. Patched-up room stock. The kitchen is not bad. There are few entertainment and animations on offer. Secure parking. Generally stretched 3!
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April 15, 2024
It is stunningly beautiful, I really enjoyed relaxing there. Civilization!
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June 9, 2022
Great territory, good rooms, but at the time when we were there, I can't even imagine how to live there in the summer without air conditioning and mosquito nets! Good, not cheap, but good, cuisine, friendly service - thanks to the guys at the bar by the upper pool and the waiter Dinara in the restaurant. Nice clean upper pool (heated!)! On the way, the only disadvantage is that they make a road directly to Kaskasa, but it is necessary. Children and adults were satisfied and that's the main thing!
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February 13, 2024
Wonderful place, wonderful service, I think it will be even more wonderful in the summer
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December 1, 2022
I really liked the dishes delicious sweet apples. Bring a kg of apples with you for free. It's bad that the beautiful roe deer just eat and run away))
Everyone realized that the delicious nature of the apple is very tasty, you can still take your own
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December 17, 2023
The view is gorgeous, the service is normal.Rooms are a great option for relaxation
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August 31, 2023
A beautiful almost protected place. You can relax with your family. It's really a very expensive restaurant.
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2
December 8, 2023
A very beautiful place to relax fresh air silence of the mountain the noise of the river class
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November 21, 2024
Nature is cool
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May 14, 2021
A well-organized vacation, but not one of the most affordable)
The food is only from the institution, it is delicious, but the prices are good.
The nature is gorgeous, wildlife walks around the territory. There are trips to the mountains, both on foot and by car.
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1
June 13, 2021
The nature is good, the food is delicious.
But for that price, you can find something better.
Lunch is NOT INCLUDED IN THE PRICE!!! 🤔😯🤔
Gala dinner only at 6 p.m.
The staff is not attentive, the cleaners came before leaving and they did not notice the card from the cottage
Then when they found it, they say: aaaaaaa 🤦🤦🤦
They said the upper pool is heated, but the water is COLD!
There were still flies floating there, but then they were cleaned
There is a hammam by the pool, you can warm up and take a steam bath🧖♂️🧖♂️🧖♂️
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1
November 5, 2024
Nature is super
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February 2, 2022
Expensive, Nothing special, clean, you can walk, there is entertainment for children (trampoline), heated pool.
But with food.... a very long and meager menu
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1
May 13, 2024
Everyone there is trying to make money on you 😁
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September 20, 2023
A very beautiful place! Deer, peacocks, eagles and mountains!
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May 15, 2023
beautiful nature cool rest fresh air
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May 22, 2024
My favorite place. Very beautiful, super!
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October 2, 2024
Beauty
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March 3, 2024
A nice place, but a little spoiled
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August 21, 2024
norm
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April 3, 2023
Repairs are required, the rooms are tired. Everything else is fine.
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June 8, 2020
The elegant idea of the owners of the complex is spoiled by the terrible service of the restaurant and reception. I'm very, very sorry. It seemed that completely random people were asked to serve visitors. Kitchen☹😖it is not clear why they bring the menu at all. Everything you don't ask from the menu is out of stock. At the same time, this happens both with a large number of guests and without them. The dish is prepared for 1 hour, or 1.5. It is better to order in advance. Your children can easily stay hungry. At first they wanted to extend the rest days, but they ran away even earlier than they should. Very sorry. On weekends, vacationers are clearly too much......👎
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1
November 4, 2023
There is nothing better than mountains, only Cascas
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June 27, 2022
Great location, but the kitchen and service need to be worked on!
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April 13, 2021
The prices are for cloud, although the service does not even come close to this! The food in the restaurant is three and a minus! There are a lot of conditions, rules and restrictions like a barracks. In general, I do not recommend it!!
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1
June 16, 2024
Well
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August 20, 2023
Zero maintenance
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August 8, 2022
A great place for a family vacation
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June 12, 2022
The kitchen is not worth the price, everything else is fine.
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1
December 6, 2023
Great...
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1
June 13, 2022
I liked it, everything is great!
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1
December 24, 2020
I really liked it, but there were no slides in winter, we plan to go again in the summer
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1
July 22, 2023
Super
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August 26, 2022
Very beautiful
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March 24, 2020
A great place for events and recreation, I advise you
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August 20, 2021
A great place to relax
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2
May 11, 2019
The place is good, but I would like to draw attention to the fact that the bars are not processed on the playground, my child has driven a splinter.
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1
November 6, 2020
A great place to relax. I recommend.
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1