The service is just terrible! The refrigerator broke down in the heat of +32 from LG. Due to the warranty on the compressor, I had to contact this service through the company. On Tuesday morning, I left a request, the master called back, after listening to the problem, said problems with the fee, repairs from 150 rubles, will arrive for diagnosis by the end of the week. There was no master on Friday. After the call, I told him early next week. We asked through the contact center to explain why the arrival of the master and our dissatisfaction is delayed. Apparently LG has informed the master about this. Master Stanislav called and in a rude and disrespectful manner, said pay 200 rubles, I will come to you urgently, but they say there is nothing to complain to LG, he spends his time on unsubscribing. We have received a refusal from such a price list. We waited and he arrived the following Tuesday. I spent a couple of minutes on diagnostics and said the compressor is not working, you will be charged 50 rubles. It needs to be changed, the compressor is free, the work is 430 rubles. There are no documents, checks, etc. for the diagnosis. At the same time, you need to wait until it is ordered and the turn for repair comes. In total, the repair was waited for more than 3 weeks. The master who came for repairs (another one) did everything well, gave recommendations. The refrigerator is working. But before that, we had to buy a new refrigerator, as it is difficult for the family to wait for such repairs.
Good afternoon. We have repeatedly applied for the repair of household appliances. Everything is done in due time. The equipment is returned to the client in its pure form. The girl who takes orders tells everything in detail and clearly, always in touch. Her patience and politeness can be envied. In general, only positive impressions from the treatment and service
Terrible and illiterate service!
A woman who accepts technology is generally illiterate, does not understand what is written in the documents, does not even understand what she says!I have never heard such a crazy speech anywhere else!
Our equipment has not been repaired by them, and thank God!I'm afraid to imagine how it could have ended!
The most terrible service. It is impossible to talk to a non-master, except for a raised tone and screams, nothing can be heard. For almost two weeks I was fed "breakfasts" that he would come and fix the problems. When I said that I work and do not stay at home 24/7 waiting for Mr. tsar when he deigns to come, I heard "Your problems" and hints that I did not pay HIM (although I have an extended warranty) so that he would come to me faster. As a result, I had to spend a lot of nerves and time so that my application was sent to another service, to a master who talks tactfully and treats his duties conscientiously.
Be careful and careful when contacting this service, before transferring equipment, it is better to fix everything on photo and video shooting, they can cheat or replace original spare parts with China. He withstood the skip for 14 days and in the afternoon, 30 minutes before arrival, he said that the dishwasher must be removed from the kitchen otherwise he would not be able to fix it. Due to the breakdown, he deceived us altogether, the EL module was defective (the cost of the original 200 dollars), and informed the seller that the breakdown was insignificant.
The most complicated service, firstly, you can not wait for the departure of this specialist, secondly, if this office arrives at an unscheduled time, thirdly, money is required for warranty service, well, rudeness on the part of the master. In general, I do not advise anyone
Stanislav is a good specialist. He arrived in the position on the same day. He explained what and how and quickly fixed the malfunction. I wish there were more such specialists. I did not hear an inflated tone from him or from the operators. Thank you very much
Good service, the master arrived at the appointed time for the request
Upon arrival of the spare part (it was carried on order, it was not available), the master replaced it within a couple of hours. Now I can enjoy using my technique again
Thanks again to this service for the quality service
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Anonymous review
December 4, 2019
Very poor service. They claim that they are doing warranty repairs (which they must do within 14 days). I called, they promised to come. I've been waiting for 14 days, I'll call you again. I ask: why aren't you going? They say we can come today. How is it today, because you need to warn in advance?! I'm at work right now. They answer me: since you are talking in such a tone, we will not go to you at all! I ask: who am I talking to, says the director.
What can you say about the service when, even at the stage of a telephone conversation, you are answered, "and what questions do you have for me?" without even listening to the situation.
Our market.