We bought an excellent mattress of the G - premium line, a mattress pad and pillows. Real Belarusian quality! Very friendly consultants from the store are always in touch. I thank Anna Kasenko and the management of the company for organizing the delivery of the mattress to Moscow. I wish you further development of your company. I hope you will open your showrooms in Moscow and cities of the Russian Federation
We ordered a bed here, bought a mattress and pillows at once. According to the terms of manufacture, everything is clear, the delivery was agreed upon, everything was brought perfectly packaged. We assembled the bed ourselves, there were some questions that the store staff helped solve over the phone.
We were satisfied, I recommend the Sleep Factory for your cheerful and good morning🌝
I bought a 140x200 Gold G-4 Sleep Factory mattress in the 21st Century store. We are currently trying to find a compromise solution with them. However, the reaction of the manufacturer surprised me greatly. They explained the defect of their products by "physical impact on the edge", although the fabric parted at the seam with light exposure. I checked other areas of the mattress where even with stronger exposure nothing happened. I do not recommend this company to anyone! I also want to advise the manufacturer to learn to admit his mistakes, otherwise you risk losing customers.
P.S. I want to answer the company's answer)))) Sorry for the tautology! The employee of your company himself admitted that there is a defect, BUT not of the mattress, but of the decorative shell! I am currently dealing with the issue of expertise and a legal solution to this issue. I invite anyone to visit and test the strength of my old mattress, on which I have to sleep, and a new mattress, which has been gathering dust in the corner for the second month. I will tell you that there is no difference, except for the place where the defect was and it was not carefully eliminated. And now they are trying their best to justify themselves! I'm not going to sleep on your mattress, and even if I lose in a legal dispute, I'll throw away the mattress and buy it from another manufacturer! I won't set foot in your company anymore and I won't recommend it to anyone!!!
A decent company, excellent products. At first I bought pillows, I liked it, especially the price! Then the mattresses! The quality is super! Shipping is free! I am very satisfied)))! Thank you to the staff for your hard work!
We were looking for a mattress, we were in many places, and we came here for one thing, the exposition is not large, but all the products are presented, the place is not in a shopping center and there are few people, I calmly purposefully arrived, left the car in the parking lot at 5m, went in, lay down, talked with a consultant , norm!)
Very good mattresses and beds. As for the guarantee obligation, everything is at the highest level. One gas lift in the lifting mechanism stopped working, called at lunchtime, by evening there were already two new gas lifts. Respect to the guys. I recommend.
Thank you, everything is fine, friendly staff, explains everything well, helped to make a choice, bought for yourself and your child. We have already tried it, we were satisfied. Delivered on time, very polite guys. Thank you, I'm happy with everything.
A lot of positive emotions! It is a pleasure to communicate with professionals in their field. Friendly staff, the quality of the product is excellent! A very large selection! I advise you to visit!
Great place! The professional approach of the staff helped us choose the ideal option for us. A high-quality mattress and bed pleases us with its comfort every day.
I highly recommend this company! You will definitely be satisfied.👍👍👍👍👍
Excellent organization, polite and competent staff. The price tag is the most acceptable, the choice is sufficient. The only caveat is that it is a bit problematic to get there without a personal car
I liked the consultant in the showroom, polite, calm. I really liked the latex topper and the memory pillow made by the Sleep Factory. In the showroom, the choice is sufficient in my opinion, although not a large room. Minus: the covers of some products are very worn, it's time to change. To try pillows, you need to take something to lay under the pillow, there is nothing disposable in place. It would be better to provide napkins, of course, especially in the context of a pandemic.
Great guys are working. They make wonderful mattresses, beds and accessories for sleeping.
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Show business's response
Дмитрий
Level 15 Local Expert
February 5, 2023
Excellent attitude of managers, they tell everything, show it, give it a try. Of the small disadvantages - we were in the salon when there was no light and made an order, but, apparently, having written it down on a piece of paper, we forgot to place an order later))) But, without waiting for the call on the appointed day, they called back themselves, received an apology and the soap problem was instantly mutually beneficial resolved, so thank you very much! It's too early to evaluate the quality after two days of operation, but everything looks great. I will definitely contact you again and advise others.
Most of the models are presented in the showroom, they lay on everyone before choosing.
A very friendly manager girl helped me choose a mattress early on Saturday morning and persuaded me to lie down again (:
I recommend it!
I have been looking for / choosing a bed + mattress for a long time. I visited many shops, markets, and points with beds. But I chose the Sleep Factory. And I did not lose. Own production, compliance with all quality standards. Special thanks to Irina, the showroom manager, for her patience and excellent service. Good luck!
The showroom is good, everything you need to eat.The location is problematic.When they wrote to me that it was better to go to them by taxi, I was surprised at the originality of the advice, but when I arrived by minibus, I realized that I would have to follow the advice, otherwise it would be difficult to get out of there.If you go, then by your own transport or, alas, by taxi.
Pleasant staff, price, quality. Fast delivery 🏠🏠🏡🏡 The polite staff of the company, the range of products generates its own choice, perhaps free shipping, I did not find out..
We bought a mattress and a bed. The quality is excellent. We are enjoying our sleep.
The only drawback is in the assembly. They cut the metal frame with a knife. They left a scratch.
Friendly consultants, told me everything, showed me, recommended me. Prompt delivery. We are also satisfied with the quality of the purchased mattress.
the price \ quality is excellent.
We went to buy mattresses, and as a result we also bought a sofa (at that time they were not on the site). All the issues that arose were resolved promptly and on time.
Respect to the guys and girls!
I would like to express my gratitude to the entire team and Alexander personally for repairing the mattress. The repair of the mattress took 8 hours - they took it away in the morning and brought it in the evening. I am impressed by the punctuality, responsibility and goodwill of the employees.
It's nice to deal with professionals.
Not a very convenient location, but at the same time the highest quality service and polite communication. The delivery was generally on fire, while I was going to help carry the mattress, which does not fit in the elevator, the guys dragged it to the 5th floor.
The showroom is a separate kind of beauty. You can see a lot of mattresses and a sufficient range of beds
Good prices. A large assortment, and the manager is smart. He suggested which ones are better to choose. We took 2 pieces
In general, we were satisfied.
We purchased a mattress of a non-standard size for a child's bed. It was manufactured and delivered within 2 days, which made us very happy! The courier helped me unpack and put me to bed! The staff is sooooo friendly!