Family Boardshop
182 reviews
December 28, 2024
I was very impressed by this shop. I have to say that I’ve been living in Minsk for a year and out of any shop that sells any type of thing, this is the nicest shop of any type that I’ve been in.
The selection is extraordinary. The prices are reasonable and I doubt that there are many other shops in Minsk like this. If they exist, I haven’t found them.
It did take a moment for me to get help but they were pretty busy with customers.
Also, the deck I bought was instantly pulled from their inventory online as I bought it so you can be certain that if they show it on their website it will be in stock in the shop.
I highly recommend this shop for skating or snowboarding needs.
I look forward to going back with my fiancée’s son to buy trucks and wheels for the deck I picked up for him.
January 22, 2024
My love
1
February 15, 2023
Best shop!
3
1
January 15
It's a great place if you want to go for a ride and save money) Friendly staff, free snowboards, pleasant atmosphere.
On the downside, it's a problem with parking on weekends, but that's a moot point)
Updated on 01/15/24:
As soon as the equipment rental campaign ended, prices were raised to the ceiling, and it became more and more difficult to grab a full set of snowboard equipment during the season, I had to go and collect at different rentals, and the condition of the rental equipment became much worse
See original · Русский
November 20, 2024
A place that popularizes snowboarding as much as possible! There is a lot of exclusive staff. The prices are generally pleasant. For hire, that's for sure: lower than in Silichi or Logoisk themselves. For one season, the guys generally distributed an order pile for a day for free. If you are at least a little bit into the topic of snow/ wake/skateboarding, then this place is definitely worth your attention. All of the above plus a cozy atmosphere will not leave you indifferent!
See original · Русский
November 30, 2024
I've been buying skate shoes here for several years now. I really like the quality and prices! I recommend it! The staff is very sociable and friendly! The atmosphere at the store is unique and very cool! All the nuances justify the name of the "family" store!
See original · Русский
August 26, 2024
This is not the first time I order equipment from the Family Boardshop, a good assortment, competent advice, the guys are masters of their craft!
In recalculation, it is more profitable to buy than on RU platforms, delivery by delivery to the regions of Russia within 10 days reaches. Everything is carefully packed.
Pleasant bonuses in the form of discounts, postcards, stickers can melt even my icy heart.
This is not my last purchase, I recommend it!
See original · Русский
December 12, 2024
I bought a set of snowboards, crepes, boots. Many thanks to the staff, professionals in their field. They explained everything and helped me choose a good kit for a beginner. I will definitely look in again. Thank you ❤️ I recommend it
See original · Русский
January 26
Cool little shop of equipment for extreme sports. Access to the store is interesting through another building, a small square. Even on New Year's holidays, there are a lot of customers!
See original · Русский
November 3, 2024
A great store. I bought Union snowboard mounts online. We consulted well, sent a video review, fast shipping and of course the price!
I was very pleased with the purchase!
See original · Русский
August 30, 2024
On the recommendation, I made an order with Family boardshop , despite the fact that I am also in Russia from the Far East , the parcel arrived quickly . Special thanks to Julia 's consultant , I picked up the size , measuring with a tape measure , sent a lot of photos from different angles , well done + the price is much lower than in Russia , I am very happy , I am waiting for the season 😉
See original · Русский
September 23, 2024
The service in the store is getting worse and worse…
When ordering wakeboard fasteners, spare straps were not put in, they say we will send them at the next order. What if I don't plan to order anything anymore?
The response from the managers in WA can be expected from 2 days to infinity. They argue this by the fact that the messenger allegedly flew off (well, kamon ... from which device you don't log in, chats don't fly anywhere).as a result, it takes from 2 weeks to place an order) Sending an order also raises many questions. The shipment number is given for tracking, and you just watch every day as the order is simply not transferred to the shopping center.
See original · Русский
1
December 30, 2024
Disgusting customer service. I placed an order on the website and immediately paid online. We promised delivery on the same day. By the evening, it turned out that the product was not available and I didn't pay for anything at all. She asked for a refund. They said the money would be returned within seven days. A week later, the money still hadn't arrived. I contacted Alina's manager again, who assured me that the money should have already arrived, but as it turned out, no one had issued a refund at all, and if I hadn't reminded them, no one would have moved.
See original · Русский
1
January 12
I rarely write reviews, but I won't pass them by. A great store, a huge assortment. If something is missing, you can order and wait a bit. Many thanks to Valeria's employee, who helped me a lot with the choice and tolerated all my whims. I will definitely come again, thank you very much.
See original · Русский
August 19, 2024
It's not the first time I've ordered. First, I ordered the full equipment for the wake. They recommended the sizes. With delivery to Russia, it turned out to be cheaper than buying in Russia. I have now ordered protection for a snowboard. Again, they suggested the size. Everything came very quickly. I am satisfied, I recommend it!
See original · Русский
January 5
Disgusting customer service! In the 21st century, they can't update the website! Everything that you found and supposedly is available on the site, it's not really there!!! Are you guys serious?! Why do you need a website at all? You constantly need to check availability through messengers, and when they tell you what they supposedly have and you order ... do not be surprised that after registration they will tell you they are not there.…Magic, right?
See original · Русский
July 14, 2024
It was not the first time I bought shoes from this store, which is located in Minsk, and is considered the most popular place where you can buy shoes.
Today I want to say that not everything is good for them, both with shoes and with the staff.In a nutshell, the staff put a bolt on you, they are not willing to answer, if the question is about a refund, then there is a whole circus.
The story is like this…
I bought Etnies marana slip xlt shoes from them, I didn't wait long, I ran to pick them up, because I had wanted a good original shoe for a long time.As a result, what was there just amazed me, not only that the color is not the same, it is also worn, traces of exploitation are visible, so the shoes themselves are crooked, the glue sticks out, the seams are the same - not a picture, but some kind of disappointment is solid.It turned out that the box may not match the shoes, also that the site may have the wrong picture at all (I ordered one - the left one came at all), also when sending it back, they do not want to take it superimposed, they will persuade you to drop the card number (everyone at their own risk, but I decided not to take any chances).I sent it on delivery, almost a week has passed, they took it away a little, and I constantly reminded them and called the director of this office.They will assure you that the shoes are straight original, everything is fine with them, it's just bad luck for you.So please note that when sending the delivery, they do not take pictures of the delivery itself, they say, let's put it this way, maybe what is needed will arrive or not.Of course, I do not urge anyone, but my personal experience has shown that it is more expensive to contact them, the amount for shoes is not small (178 rubles, including delivery), they also used to send a parcel on delivery, now they want to immediately make a full prepayment.Don't get fooled if you want to buy something there, just three rules:
1. Ask for a photo of one or the other before sending
2. To be sent superimposed with the possibility of opening the parcel itself and subsequent verification, if even there is no way to check, open the parcel directly in the mail, do not repeat my mistakes
3. If everything seems to be OK, walk around at home in shoes, look at all angles, what and how, and make a verdict for yourself, you will wear it and whether it is convenient for you
In general, the result is as follows…
It used to be better, now in my opinion they have gone down to nowhere (not a fact, of course, they even delete bad comments on Google and Yandex, the last one was in April)
I strongly advise against ordering, at the moment there is a dubious office with dubious staff, ask for their photos, ask them for everything before buying.
Thanks for your attention
See original · Русский
3
1
August 26, 2024
I found this store on Avito. They write that in Moscow. In fact, in Minsk, which was a little confusing. But I ordered it anyway. The fasteners came quickly, and at an affordable price. I am very pleased. I recommend the store
See original · Русский
November 12, 2024
The place is very cool, a wide range of products, good prices and cool staff! Everyone who needs equipment is definitely here.
See original · Русский
January 19
The store is cool, we bought a lot of things.but there is a consultant there who spoils the impression of the store. He says he's on the snowboarding team, constantly arguing, rolling his eyes. I came for a certain board, I want this one, and he rolls his eyes.
See original · Русский
February 10, 2024
It's a cool place, we bought snowboard equipment here, they all suggested it, helped us pick it up and talked very nicely.
We also rented it and the sellers always communicate sweetly and affably.
Thank you very much 🥰
See original · Русский
1
1
November 13, 2024
Two years ago I would have given 5 stars, but now… There are a lot of products on the site that are not actually in stock, although it is written that they are. You either have to come and understand that what you wanted to buy is not there, or call and find out…
+ the number of skate staff has decreased, but prices are still rising…
See original · Русский
May 9, 2024
A great sports store in the city center. A great choice. Affordable prices. Convenient work schedule. Professional, polite, charming consultants and sales people.
See original · Русский
1
1
November 26, 2024
Atmosphere. Feelings. Mood. Creative. Positive. Personality. Soul.
People. Other. Not like the others. Special ones. Especially understanding ones. That's how meaning is born. Give them what they want. Thanks, we got it!) A board, crepes, boots. Respect.
See original · Русский
December 30, 2024
I brought three boards to the service complex. It was not given at the agreed time, as the master had gone somewhere for a couple of hours) + in addition, in my opinion, he hastily waxed the boards, and practically did not sharpen the edges. Thank you, I won't come again!
See original · Русский
October 10, 2024
A top store with great prices and assortment. I received a second order. Thanks to Valeria. I definitely recommend it.
See original · Русский
October 29, 2023
I really want to express my gratitude to your store for the help, advice, interesting conversation and delicious tea. We picked up snowboard bots and had a great time! Now shopping is only for you, especially since your prices are as pleasant as your employees. Thank you and see you again!
See original · Русский
2
October 12, 2024
I saw on Avito, I was wary that the store was in Minsk and they were selling in Moscow... I asked my friends from Minsk to stop by and check it out... It turns out not to be a hoax... The store has discounts, prices are all with a bang) savings of 20,000) I am satisfied)
See original · Русский
June 14, 2024
Excellent service, pleasant and knowledgeable consultants, a pleasant atmosphere in the city center, a wide variety of goods at affordable prices, the guys know a lot about their work
See original · Русский
January 4
Hello, we took the equipment today, the service is disgusting. One girl gave out the rental, three sellers just sat chatting. The girl did not specify either the height or the leading leg. I'm adding a second star just for the price.
See original · Русский
1
March 13, 2024
Hi! I was in the family, I bought fasteners for the board, WOW service, with three big letters. They offered to treat us to coffee, experienced staff who are happy to help and, even better, they ride themselves. And this adds confidence to what you're buying, because they've tried it on themselves. Super, guys, thank you very much
See original · Русский
1
August 20, 2023
A very good store with high-quality goods.
I ordered a set for my wife. snowboard, boots, fasteners. Through the delivery of SDEK to the Moscow region, the girl picked up the kit, online everything is in size, trusting her advice and experience everything came up as it should, the parcel arrived in 2 days,
Recently I visited the store personally and bought snowboard boots, I was welcomed at home, treated to cold drinks as it was hot. We also picked up the shoes and made a discount for the last purchase + that I came and visited in person. In general, I was satisfied and I will order more.
See original · Русский
3
October 2, 2024
The best choice of equipment, excellent consultants and overall a wonderful atmosphere. 🫶🏼
See original · Русский
November 21, 2023
I ordered Union fasteners with delivery to Moscow.
Of the advantages:
- crepes in stock
- the price is cheaper than promised in Moscow stores
- the consultant girl was very active in helping with the choice
Cons:
- we sent the order later than we were going to - we promised to send a bonus card, but no
- there were no mounting discs in the box with the crepes
- the disks were sent, but the delivery is paid again, and they didn't even apologize
As a result: good service at the stage of product selection, and then so-so…
See original · Русский
3
April 4, 2024
A great store, staff and goods are pleasing, I ordered The North Face backpack from Minsk to Moscow, everything arrived in 2 days, the backpack is original and looks good, a 15% discount disco card was given as a gift
See original · Русский
1
July 23, 2024
I bought a summer wetsuit with delivery to Moscow via SDEK. We contacted WU, discussed the details, took photos and videos, helped determine and choose the right one from 3 positions.
Promptly sent. I got everything, the quality is super. Thank you for the service. You are super cool!
I will definitely come back to you for shopping.
See original · Русский
1
April 15, 2024
Great boardshop. I recently ordered a snowboard cover, answered all my questions, and consulted. Before payment, they sent a video with the product, which I was pleasantly surprised by. It was sent quickly, it reached Moscow in three days. I think I'll come visit you sometime!
See original · Русский
1
January 7
the best assortment, price list and service in the Republic of Belarus.
It's nice to come back and feel like home every time :)
See original · Русский
September 6, 2023
I have been shopping in this boardshop for a long time, I started buying a staff for snowboarding when the store was still on Pervomaiskaya, you can say almost the entire staff was bought in the Family.
From the good:
From a larger product, I came across a good 32, Union, etc. The new store has become more beautiful, more spacious, there are fitting rooms (there were none before), you can find everything you need for skiing and more. Family is developing a board movement in the Republic of Belarus, which is a huge plus.
Annoying:
There is a small selection of snowboards, no matter how much I come, there is always only Drake, good brands Jones, LibTech, Neversummer, etc. either not, or I do not get to the delivery. Recently, it feels like there has been more low-quality staff, but with a more affordable price. At the same time, consultants can drive by the ears and sell such a staff under the guise of a good one, personally I had several such examples. The ridiculous price system is probably copied from the dominant, there will be one price on the site, the second one will be announced to you in the store, and you will pay a third at the checkout. That's because there is some kind of discount system and you can apply your black discount card for some products, not for other products, because another discount applies to them, the third discount is taken out of the consultant's head, because the buyer does not have a clear understanding of the price. The site is generally needed only for beauty, everything that is written there, including availability and price, usually does not correspond to reality.
See original · Русский
3
May 21, 2024
I really liked the store, a huge selection of skateboards, competent advice and pleasant communication from employees!
The child is happy!
For the next purchase only here!!)
See original · Русский
1
April 10, 2024
I was tricked three times!
1. I ordered a WIDE board, but it was not sent WIDE;
2. They said that the delivery would be 2000 / 2500 Russian rubles, it turned out to be 5000 rubles;
3. I sent the board back, they said they would refund the money in 2 business days, 4 days have passed, now they tell me that within 7-14 days.
I do not recommend buying anything online here. Because they cheat, do not pick up the phone when calling, do not respond to messages for 4 days.
There is no trust in them!
I will write a statement to the police (fraud).
See original · Русский
2
4
November 2, 2023
A good store, a huge selection, there is everything. A pleasant atmosphere, responsive experienced consultants, will show everything, tell everything, pick up what you need. You can have coffee.)
See original · Русский
2
February 25, 2023
For connoisseurs, this is almost the only place where you can pick up your gear.
In winter, there is a free snowboard rental for one day (more is already paid, but still inexpensive). The rolling boards are much better than at the rentals in Silichi or Logoisk
One of the nuances is the entrance: it is useless to go there by car on a weekend (there is no place to park near the store). There is generally a problem with entering the yard.
There are also discounts and promotional offers, in general, recommendations)
See original · Русский
4
November 28, 2023
A good store, but there is one big BUT!
The site presents a bunch of goods that are listed as "In stock". However, if you come to the store or arrange everything online, they will call you back and inform you that there is no such product. This situation has been repeated too many times. And that's what's very frustrating. It turns out that you mislead the buyer with your assortment, which in fact does not exist.
See original · Русский
2
June 6, 2024
A great store with a huge selection. I bought a snowboard. We made a good discount. Satisfied.
See original · Русский
1
December 4, 2023
It seems like the store is beautiful, and there is a choice, maybe I was just so lucky.
The attitude is "fuck off", after the purchase they did not give the receipt, and did not pay attention when they wanted to change / return the purchase (the presentation is completely preserved) after a short conversation in the messenger, they simply ignored it.
And the situation with other reviews, when the product is available on the site, in fact there is no store.
See original · Русский
1
June 4, 2023
It's a cool place, with cool staff. The setting is very eye-catching. The consultants are excellent, they will always help, and they are polite. There is a huge amount of goods. For every taste and color.
See original · Русский
3
1
January 28, 2023
It's a cool store, I ordered it from Moscow, even though they are located in Minsk. Super adequate and fast communication, delivery to Moscow in 2 days. The price is better than in our stores, thanks to the guys they help not to overpay :).
There is no question at all, I am happy with the purchase.
P.S. The girl who helped with the order processing caused special admiration :)
See original · Русский
1
July 25, 2023
Great service!) Customer orientation is 100%. The manager calculated how much the delivery would cost and tried to make sure that the order arrived on time. I kept up to date with the movement of the goods. Promptly answered all questions. She radiated positive and benevolence! This is the best purchase support manager in a long time. I am very pleased, I highly recommend this store))!
See original · Русский
3
August 29, 2023
A wonderful store. I was surprised by the variety of sap surfers and skateboards. At the time of peak demand for saps, it was possible to rent them there. The saps were of high quality, it even seemed that they were brand new and at an affordable price
See original · Русский
2
1