I bought a flash drive from Phoenix Video, which turned out to be not working. This flashcard was urgently needed in order to repair the child's computer before school, namely to reinstall Windows. I turned to the seller, who refused to replace the flash drive, and called the director. After talking to the director on the phone, he told me that he would check the flash drive himself, not the service center, and he would give an opinion on the quality of this product. Does he have the right to evaluate the quality of the product and give a conclusion, he is not a service center. By the way, I was not given a receipt for the flash drive immediately upon purchase, but only upon my request, when I applied for a refund. This situation is very unpleasant for both me and the child. We will wait for what conclusion the director of this organization will give me