flydubai HQ
125 reviews
April 10
Very disappointed with the carrier. No complaints on board the flight itself. But upon arrival at Pulkovo, I discovered that my suitcase had been opened. I opened the suitcase, everything seemed to be in place. Upon arrival home, I discovered that the money I forgot to take out of the suitcase had been stolen. 15 thousand were missing. Departed on April 9, flight 25 FZ991 at 17:55. Dubai-Saint Petersburg. I wrote a bunch of letters and not a single response. Plus the suitcase is in terrible condition. Broken, the entire top lid swelled from the impact. It is unpleasant for the damage to property and theft. Pulkovo replied that no break-ins were noticed on the airport grounds during unloading. And there was a strange moment at the Dubai airport. When boarding the bus to the plane, they first let me through, and then took me off the bus, allegedly I needed to go through scanning again, they took my luggage and boarding pass with passport. Then they returned it. To my question, what happened? They replied that there was a glitch in the system.
2
April 16, 2024
Everything is fine!
We flew from Kazan to Dubai and back in March 2024.
Brand new planes, clean, well serviced. They upgraded the class of seats there for free, and flew comfortably. Without delay, we arrived on time.
They landed back without delay, but when checking the systems, they revealed problems, while checking, a snack kit (water and crackers) was immediately delivered to the plane, after all passengers were taken back to the airport, where hot meals were offered, the company manager informed about further actions immediately. Very quickly, our board was replaced, we landed and the flight was sent. Food and drinks were also offered on board.
The flight was delayed, but the actions of the company's employees were clear and prompt that all passengers were satisfied. Safety is above all! Many thanks for the excellent work!
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5
2
February 28
It seems to be positioned as an economy airline company, it was nice to be fed tea, coffee and water in square packages)) the plane is clean, although the plane is clearly far from new, the flight is comfortable. Smooth takeoff and landing. The flight attendants are polite, they understand English well. The Russian language is not very good. Reinforcement of the foundation of the CARF
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February 4
We flew back and forth from Moscow to Dubai. It seems to be a low-cost airline, but it's better not to try to compare it with our software. Everything is clean, cultured, the staff is smacking - smacking! Great!
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March 20
I flew in March 2025 Novosibirsk-Dubai and back. The plane is fine, clean, and the staff is courteous. But there is a huge disadvantage, they removed the stretch film from the suitcase, opened it and turned everything over, it was very unpleasant. Upon arrival in Dubai, one passenger's suitcase lock was broken and everything was turned over.
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3
April 7
We flew from Vnukovo on 27.03 at 01.50 to the UAE, the flight was delayed by 40 minutes.."that's half the trouble..but back on 06.04 at 20-15, a stunning situation occurred..We sat for 3 hours at gate F5...I didn't go anywhere, we came to the counter at 19:55..They wouldn't let us in, they said registration was over...The suitcases have already been thrown into the office and that's it..No one was looking for us, they didn't reveal us...We worked sitting in chairs...It's a shame that we were abandoned by a company in a foreign country...and then they just laughingly said buy a new ticket and that's it....
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January 4
Without delay, everything is clearly on schedule. New planes, polite and smiling staff, clean. Good food and water.
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December 21, 2024
We just rescheduled the flight 3 days earlier. The cool thing is that the trip to Dubai was only for 5 days. I had to buy new tickets. This is despite the fact that my flight on the right date is relevant. In my opinion, even for a charter, this is beyond the limit.
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March 7
A very unpleasant situation occurred with this vehicle and they did not take responsibility for the delay of the flight for more than a day during the transit flight. They put me on a plane and after 30 minutes I was asked to get out and go home. They offered to pay something in the region of 1400 rubles per passenger, although our losses were 100 times more. There is no desire to fly with them yet.
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1
June 27, 2024
We flew with this airline as a family to Dubai on 06/26/2024. The flight was amazing. I'm very afraid to fly, but the pilots were great here. A soft landing. They were fed different food, you could choose. The plane is clean. All the staff did well. Flight fz 968 Moscow Dubai 4.40 am
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1
3
January 2, 2024
One of the world's best air carriers, Flydubai Hq, deservedly inspires admiration and excellent reviews from its passengers. It is not surprising that it is one of the most popular and reliable airlines in its field.
Flydubai Hq offers a wide range of services and an excellent level of comfort, which makes travel enjoyable and safe for its customers. Comfortable lounges with comfortable seats and a wide space between the rows guarantee comfort throughout the flight. In addition, the modern infrastructure and technical equipment of Flydubai Hq guarantee the safety and reliability of each flight.
One of the significant advantages of the company is its rich flight schedule, covering almost every corner of the planet. Thanks to this, Flydubai Hq customers can take advantage of a wide range of destinations and flexibility in planning their trips.
The attentive and friendly staff of Flydubai Hq is one of the main components of the company's success. Each employee is ready to assist and answer any questions from passengers, creating a pleasant and comfortable atmosphere on board.
In addition, Flydubai Hq tries to keep up with the trend of technological innovations and meet the needs of modern travelers. Convenient online services, the ability to check in for a flight via a mobile application, as well as an advanced bonus system make traveling with Flydubai Hq even more attractive and convenient for customers.
In general, Flydubai Hq is an airline that is out of competition, offering its passengers the highest level of service, comfort and safety. With its impeccable reputation and constant pursuit of excellence, Flydubai Hq is a reliable choice for anyone who values quality and comfort in their travels.
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2
15
January 15
Good fresh planes and excellent service and food for a low-cost carrier. I recommend.
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October 5, 2024
A super company. Flights are clearly organized, there are no delays. The planes are clean, the staff, although not Russian, but everything is on top. Food and drinks are available
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March 29, 2024
Good afternoon, I want to share my impressions of the airline Fly Dubai. We flew from Moscow on flight FZ966 on 03/16/24, everything was fine, the impression from the airline was positive. But the return flight changed everything... We returned on 03/28/24 on flight FZ965. At first, we were surprised by the appearance of the flight attendants. It feels like they were recruited from different airlines: one was in a blue pantsuit, the other in a blue shirt and skirt, the third in a polka dot shirt and skirt, the flight attendant in a plaid shirt and blue trousers with an apron, in general, who is very good at what. Then it was more interesting, about an hour and a half after the flight, they began to carry a cart with food back and forth through the cabin of the aircraft. We still did not understand what kind of demonstration it was. Then, as always, not everyone got pasta with chicken, the rest were offered rice with vegetables. People started to get indignant. My son and I just refused such food. Further more, when tea and coffee began to be delivered, at first, according to tradition, the cart was again rolled back and forth around the cabin, then about half of the cabin was offered drinks, and in the second half something went wrong. Either they were just tired, or the boiling water in the kettles ran out, but they just "scored" on the other half of the people. Apparently they decided that if they closed the cage with a rag like a parrot and he fell asleep, they did the same thing to people - they just turned off the lights in the cabin and decided that it was time for everyone to sleep. We had to go for tea and coffee ourselves. Thank you for at least pouring it. At the same time, the staff themselves were quietly enjoying dinner at this time. Thank you for at least flying without delay.
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7
3
May 2, 2024
I was satisfied with the choice of this airline! I flew in June from St. Petersburg - Dubai and back to Dubai - St. Petersburg too.
You can reserve seats in advance and free of charge on the airline's official website. The food is super, you can choose from 4 positions))! Agree, now many people offer sandwiches in general and that's it... And here is a hot meal to choose from 🤞⭐There was enough water too (sealed cup shape), tea/coffee was also additionally offered for bottling without restrictions. Everything is according to the schedule, without delay!
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1
February 7
We enjoyed the flight. There is plenty of legroom, and the knees do not rest against the chairs in front of you. Comfortable headrests. The landing was very soft
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2
August 3, 2024
The most disgusting airline!
We were flying to Dubai-they delayed the flight, without any warnings at all. It's just that everyone sat for 40 minutes and did not understand what and where.
The food is terrible, it is impossible to eat and the house is full of fools to bring tea to food in almost an hour (with a night flight). No one wants to sleep, you can take out tea in an hour.
There was a mess back at all)
I didn't catch a lot of cold under the air conditioner in the hotel, I felt weak and heavy.
I asked for a plaid-the man came up(I didn't understand what language he was speaking) said szataoatsdvt loudly and turned off the Stewart call button. Since I didn't understand the answer, I called him three more times and each time he just turned off and left with a dissatisfied face.
He said he would call a Russian-speaking girl (of course she never came). We went to her ourselves, her face was even worse, just an employee of the MFC. She said there were no blankets and that was it.
I asked for water to drink a pill-they brought it 3 times. I asked for tea the whole flight -it was never brought.
I've flown abroad for the 12th time, and I've never met a worse car company.
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4
4
February 6, 2024
We flew from Moscow with a child (10 years old) - everything is fine. Not much back. At the airport, they gave different seats at the check-in. Far from each other with a child. They didn't know about online registration. We are flying for the second time in our lives. The waiting room in Dubai is crowded with different nationalities. Whose behavior is very incorrect and disrespectful to each other. They are shouting, laughing, listening to songs at full volume, someone is sleeping on the floor.. It took a while to find seats, so I had to look around .
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3
3
February 3
Everything is great!
We took off on schedule. The service is good, although the flight attendants don't understand anything in Russian)))
I recommend it!!!
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November 20, 2024
I have not been to the company itself, but I have flown on the planes of this company. I really liked it, especially when they transfer me to business class. They've already been transplanted twice. I try to fly with this company when I fly to the Emirates.
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1
1
October 1, 2024
Disgusting company. A complete disappointment. The flight was supposed to be on October 1, 2024. From the beginning, it was postponed for an hour and a half, then they reported that the flight was postponed for a day. And then generally at 6 a.m. on October 2. I called the airline with a request to send us at least a flight at 0.30. If there are available seats, they were refused. Disappointed. A completely ruined birthday)
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November 26, 2024
Good company, but tickets from Samara to Dubai are very expensive.From other cities, it is 30-40 percent cheaper.I have to fly from another city (((
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September 8, 2023
We flew this airline to Dubai and back to Moscow (regular flights).
There are a lot of contradictory reviews about this airline on the Internet, but 2 flights dispelled doubts, the airline is excellent.
Check-in for a flight for 2 days is free with a choice of seats, it's fine, we chose the seats we wanted. Both flights were without delays! The queue for baggage check-in was not large, unlike Turkish Airlines. The pilots are excellent, the aircraft control technique differs a little from the Russian pilots, they are sharper, but in general they are professionals in their field! The flight attendants are very nice and helpful. We flew both times on not-quite-new planes, but it's not critical, the cabin was clean and that's the main thing. For a separate cost, you can connect to the Wi-Fi of the aircraft and watch movies on board via the phone, well, or watch where you fly for free. Both times the food was the same: there was a choice of pasta bolognese or a Venatarian dish. In general, the flights were the same: take-off, drinks are distributed, food is distributed, drinks are re-distributed and garbage is collected, lights are dimmed (the flights were at night), water is offered a couple more times and landing. The planes were packed both times, of course, but in general everything went fine and comfortable. Thanks!
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8
2
February 6
The TV is paid for, the food is poor, there are no drinks except water, everything else is for money. The quality of the aircraft is high
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May 17, 2023
We flew on May 16, 2023, flight FZ 966 Flydubai to Dubai Airport from Moscow. Clearly on time took off and landed. The relatively clean cabin of the aircraft is bright, thanks to the pilots and stewards. We would like to mention a Russian-speaking stewardess and a steward (we don't know their name) out of four stewards for their attention and sensitivity during the flight. There is enough legroom (economy class), comfortable folding tables, comfortable chair backs. After takeoff, a hot lunch was brought in 30 minutes later, and min. water was given throughout the flight. Tea and coffee were given, but they were tasteless, bitter. We were satisfied.
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7
1
January 10
Good company, fly safely. The food is terribly smelly, not tasty, and disgusting. You'll be sitting cramped.
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1
July 14, 2024
One of the worst airlines. I've heard a lot about the excellent service and new liners! Disappointed!!! The liners are old, shabby, there is nowhere to put a bottle of water, headphones, etc. there are no pockets in the seats. Take warm clothes on the flight (plaid is only on sale for $ 20) . Do not count on food, it is very pared down and meager! Plus, I only bet on pilots and flight attendants.
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4
October 30, 2024
I really liked this company. There is enough space between the seats. Clean, fed, water is offered even at night. Departure on time.
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January 24
If the tickets were cancelled two weeks before departure, they refused to refund the money! They replied that fines inflate the cost of tickets!
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2
April 3, 2024
Good company, but it's hard for tall people to sit, there's not much legroom. In 5 hours of flight, I became a yogi, achieved mental and physiological harmony of the body. It was lucky that the forward-looking person did not find the recline button. Out of fun, there is multimedia, but it is paid. From the free one, you can watch the flight of the plane on the screen.
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2
1
September 26, 2023
Super airline flew flight 990 Moscow- Dubai. The pilots are professional in their field, the flight guides are very polite. Quick baggage claim, and very comfortable seats! Thanks! I will fly with you
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5
2
August 5, 2024
A good, budget airline, a low-cost airline. We must be prepared that the contingent ranges from ordinary Arabs and Hindus, to people with infants. The novelty of the Boeing is not felt, the water does not go in the toilets, the paper tanks are EXTREMELY inconvenient. We flew St. Petersburg-Dubai-St. Petersburg, July 2024.
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May 12, 2024
I have been flying to Dubai with this airline for several years. Previously, food was for an additional fee, now it is being fed. Previously, there was no entertainment program on board, but now you can watch movies, read, play. The fee is 40 AED for the premium package, in my opinion the price is reasonable. I recommend it!
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3
1
November 1, 2024
We flew this airline to Dubai. There is food on board. Movies are paid if you want to watch them. Overall, it's not bad. There is one flight attendant who speaks Russian.
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1
1
October 17, 2024
I flew on this airline with problems, the plane broke down, 11 hours of delay, refused to pay compensation. We will sue. departure from Ufa on 09/21/24. They work in the Russian Federation, but they do not speak Russian at all...
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2
January 8, 2024
I read reviews about the airline before flying to Dubai and expected something worse. In fact, everything went fine. The round-trip flight was delayed for 30 minutes, but this is not terrible, given the dense New Year's traffic. The seats were comfortable, the food was hot, and drinks were offered. There were no problems with the luggage. The planes are fresh and clean
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4
2
January 7, 2024
We flew with the child from Moscow (Vnukovo airport) to Dubai. Excellent service, friendly flight attendants, delicious food to choose from. A 5+ company
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3
September 28, 2023
We flew to the UAE on September 22: the plane is new, takeoff and landing are excellent. There was a Russian-speaking girl among the Stewarts. Back on September 27, the plane is old, but everything went wonderfully. They were fed hot food, tea, coffee, water.
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2
1
August 10, 2024
For some unknown reason, they did not fly out of Naples on time. At the transfer to Dubai, instead of arranging a quick transfer, the flight was postponed for half a day, the next day. The transfer to the hotel had to wait more than an hour!!! The Dubai Grand Hotel is a dead one, with burnt-out chairs, old furniture and plumbing. It looks more like a Hindu entertainment venue with a nightclub, hookah bar, bowling alley and a "SPA". Dinner and breakfast are miserable. So they also managed to seat my wife and me in different places and rows on the next flight!!! And the flight was predictably delayed. It's been an hour since we were supposed to fly, instead: Apologies!!! Why do I need them? Two flights in a row, two delays in a row!!! Worse than "Victory", honestly!!! Qatar's are 100 times better! Even Turks are 50 times better!!!
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3
May 21, 2023
We flew from Ufa to Dubai and a week later back in April 2023. In general, everything is fine. A couple of minuses: since they fly from Russia, it was possible to give ads with a plus in Russian
And even when we flew back for an hour and a half, we could not adjust the air conditioner that everyone was frozen (now I am treating the consequences for a month already)
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4
April 26, 2023
Just got back from Dubai. The flight there was on April 15, 2023, back - 25.04.2023. Everything is clear, without delay. The service is at the highest level-a very pleasant team of flight attendants.Both there and back in the team were Russian-speaking flight attendants. This company left a good impression on me. There was a Boeing 737 there and back. The food was delicious. Thanks for the service.
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7
April 17, 2024
We were flying with a transfer in Dubai, the flight was delayed for 2 hours and then we sat on the plane for 3 hours!!
The transfer to Male was also delayed, this is the last time in my life when I fly with this airline, even if it remains the only one, I will not fly with them !
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3
1
January 29, 2024
There are no complaints about the pilots-great job👍👍👍🤝Climbing in the cabin is cold!!The people are certainly not dressed in the northern style) two Russian-speaking guides, apparently either from Russia or from Central Asia..Older, impudent; she answered all requests from passengers to make it warmer:there is no way, we have paid blankets!Take it!Boorish attitude!
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3
April 17, 2024
It's a great airline. Clean planes. There are flight attendants who communicate in Russian. The food is excellent.
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January 14, 2023
We flew in January 2023.
Everything is clear. According to the schedule. Without delay.
We flew to Dubai on a new Boeing-very noisy, narrow, turbulence was felt several times strongly, inside with flat large screens, the food was good, the staff was pleasant. We flew back from Dubai to Moscow on a Boeing-800, older than Max, the screens do not work, but sooo clean, pleasant, soft, quiet, did not notice either takeoff or landing, did not shake in flight, the belts were always unfastened, the scoreboard was not turned on even when descending, very well fed, very pleasant the staff-really really liked it! Thank you very much!
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5
April 24, 2024
A good airline. Departures without delays, there is food on board, you can also buy something for money. The staff speaks at least English.
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September 11, 2024
A great company at a good price.
It's clear on board
Good food and drinks.
Good and qualified guides are always on board.
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April 1, 2024
My review refers specifically to the representative at Vnukovo airport. On April 1, 2024, we were supposed to have a flight at 7.10 a.m. You were at the airport in 1.5hours. The registration number was not indicated on the scoreboard, therefore we concluded that registration is not open yet. Then we see what it says: check-in is over.My husband, my two children aged 3 and 6, and I quickly ran to the information desk. We found out which window the registration was in, ran up there at 6.13, it turns out we were 3 minutes late. As a result, a representative of the company named Karina, who was standing there, very rudely replied that we were 3 minutes late and registration was closed for us and told us to buy new tickets. She said she wasn't going to help us and wanted us to get out of here. Boorish and habalistic. It's just a shame that such representatives represent such an airline. They approached her and asked her to open the registration, she still answered haughtily and spoke rudely. We ask the airline to pay attention to this representative. She's clearly not sitting in her place. As a result, we bought tickets for another airline. There is no desire to fly this one anymore.
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3
January 10, 2024
A budget company. The food is delicious, but the portions are for small children. Takeoff and arrival on time. Everything is clear on the plane.
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1
2
March 15, 2024
I strongly do not recommend it . Planes often break down, flight delays, everything on the plane has become paid: movies, Internet, headphones. Food: pasta and water. Last year we flew better: both meals and movies are free.
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