ForteBank
Directions
Abu Nasr al-Farabi Mosque
158 m
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120 reviews
January 15
The bank is modern and technologically advanced. I especially like the quality of the service — they communicate professionally and politely. The office itself is decorated in a modern, cozy, comfortable way.
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August 21, 2024
Hello, I would like to note the fairly good work of the employee of okno14 Akhmetova Ulzhan, she is so attentive to the client's questions, who resolves the issue positively on the spot, is very patient, very pleased with the professional attitude of people to their work, and this instantly improves the image of the organization. Ulzhan, thank you!
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1
October 15, 2024
A disgusting service from the distant past
I use a FORTE bank debit card. A few days ago, the application refused to perform any external operations from the card (transfers, payments) without any official notifications from the bank. That is, the bank actually blocked my money on the card. In any normal bank, the issue is resolved within a maximum of a couple of hours by contacting the support service. But FORTE Bank is not so simple as to allow its customers to get back control of their money. When contacting the call center, the client learns that the bank's specialists not only cannot help fix the problem, but they cannot even name the cause of its occurrence. The only answer that the call center knows is to contact the department. Arguments that a person works in another country, not even a neighboring one, and to a bank branch 5,000 km away. well, it can't appear in any way, they cause sympathy from the bank's operators, but they do not entail any real effect. The mantra is unchanged - "contact the department." Appeals to the official email addresses of the bank and through the application form on the website - well, as if it were also like a wall. The answers are 0. At the moment, the situation has not been resolved and, apparently, will be resolved by formal legal means. In general, the impression is that the bank is either stuck in the nineties-noughties with its level of service, or consciously adopts the practices of those years, squeezing the money of its customers.
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1