The quality of customer service does not cause any complaints. The staff is polite, happy to answer all questions and even more... Despite the employment of a specialist, we conducted a preliminary assessment of the car, which was supposed to be handed over to the trade-in (as far as I know, it is necessary to agree on this in advance). In general, visiting the salon caused only positive emotions)
A good salon. I've been there 2 times already. The specialists were polite and helpful. In the cabin itself there is an area for watching your car through the screen in the repair area and a mini-cafe with sofas. Coffee is free for customers. Very close to the gas station and KIA salon. The location is not very convenient if you are going to walk while your car is being inspected.
A great team. Managers, service, girls-administrators. Coffee, lounge area with air hockey and curling iron. Huge parking lot. Everything is great. The work is organized quickly and clearly. Well done
The lack of a competitive environment makes such dealers pompous bores with a scoop. Two years ago, they also opened the doors in front of me, inviting me only to look and even drive through. Now these are memories from the past. Now no one is calling or even licking their customers.
We have a waiting list for half a year… And don't touch the car - it's already sold…
I can imagine how they will be serviced in half a year, when the queue comes up…
In rem.The guys do everything fine in the zone, but the receptionist is the PPTS guys, fabulous specialists.the master of the sale of spare parts only after school undertakes to identify the problem in the car)))) which has already been identified earlier and says I don't see it, of course, in order to see it, you need to understand what to look for.I can't say anything about the other employees.but I deal with the same problem more than once
The room is good, conveniently located, clean, stylish staff. That's all the advantages. I would like to know - where are people's cars at affordable prices!? What kind of people can approach such price tags? I'm definitely not a people. Is it possible to include simple and affordable cars in the line of cars for the majority of the population with an income of even 800-1000 dollars per month? What kind of client is all this designed for?
There's nothing to do with our income there. I do not recommend visiting - be upset, do not repeat my bitter experience!
I do not recommend anyone who applies for car repairs. They are swinging for a very long time... I haven't seen the result yet, but the forecasts are still only negative...
We are very glad that with the purchase of a car we have the opportunity to service with professionals, in a pleasant well-coordinated team. Prosperity of your company 👏
The staff is very friendly and helpful.
Clean and comfortable. Free coffee and WiFi, a relaxation area and a play area for children.
I especially thank Natalia Zyulko and Artyom Sluchko for detailed answers and help in solving issues.
There is a constant problem with signing up for the service. Every time I contact and point to other things, I hear in response that the service is doing well, everything is working properly. Upset and upset.
Oh yeah! How to charge you for a car - this one is always welcome. How to try to solve something under warranty, they try to jump off and shift it from a sore head to a healthy one.
A sidekick took out a loan and lived-it's better not to go to the sun, there's only one bank working and the consultants are sleepy) but the girl at the reception is smart)
The best salon in the city. And this is the merit of the employees. The salon in Orlovka discouraged the desire to buy a car of this brand at all. Faith was restored to Mayakovsky. The best manager in my opinion is Dmitry. No wonder he's a deputy. the boss (it is necessary to make such managers). Greetings, name, phone number.... all the seller had to ask was right away. And after the conversation and all the moments. There's a call for tomorrow (more than one salon has not called before) and so far I'm emotional as a client.. they began to discuss, find out, and propose.. and today I am the owner of a new car. An employee is the face of the company and it does not matter immediately what kind of product you have. Leasing, namely Alexey well done. Everything is fast and clear. Only positive emotions. A good mood only comes from visiting such a salon.
I can 't get through to that . They said they would call back themselves, as a result, after 1.5 hours they called again, asked when they would write it down again, they said wait for us to call back. As a result, I signed up with grief in half. I came for THAT . The managers are all busy running back and forth, standing like a stump next to them and looking and waiting for it is not clear what, asks how to get through in response, wait. Why then record by time
We bought a car, there are a lot of disadvantages, starting from a lot of flaws in the body and ending with the lack of at least some interest in selling a car, putting at least a little effort into it!!!
A pleasant car center, if not the best, then it is quite in the top 5. Bright and spacious, there is service through the KIA wall, it is nice to walk fashionably and review all models. In comparison, the Hyundai AC comes to mind, in which it is impossible to even turn around.
When they buy it anyway and they come for service anyway, then the staff is in no hurry, they answer as if you are asking for money in debt. Managers from the service department seem to be competing to see which of them will show their dissatisfaction with the client's question more clearly.
There was no interest from the manager at all during the sale. Although they wanted to take a Gilly sedan for cash. They didn't show anything. They pointed at the car, looked there and the manager went and sat down at his desk. We'll buy it somewhere else. Thanks
I wanted to repair the paintwork according to the casco. During the week, the service did nothing, I had to transfer the repair to Atlant. They could not give a clear explanation of the delay. I don't recommend it
Excellent salon on Mayakovsky, 2 . We express our gratitude to the deputy head of the sales department, Dmitry Anatolyevich Mantskevich, thanks to whom we purchased the car Geeiy Coolray on 05.11.2021.Thanks to him for his hard work and patience.It was very pleasant to work with such a specialist who treated our customers so carefully, competently, with respect and understanding, and devoted a lot of time to choosing and purchasing a car of the configuration and color we needed. He explained all the details of management and equipment in an accessible and understandable language.Dmitry Anatolyevich is an excellent specialist, a professional with high business and human qualities. Sincerely, Verbitsky.
I went to test the Coolray. The car itself is normal, both in terms of control and noise, working out the suspension. But there are no cars available, you need to wait two months. It is not known in what colors it will come. Atlas Pro is waiting less, but the colors offered are blue and red! There is a problem with the choice of equipment. Information and details on the car itself had to be pulled out of the manager. And it also turned out that it was necessary to collect additional payments for 4000 bel.rub. Perhaps this is the norm, but I would like to decide for myself what and when to supplement the car. I considered leasing for legal entities. The manager promised to transfer the information to the leasing company and I should have been contacted. But alas, this has not happened in 3 weeks.
Sales manager Dmitry, the best manager. The car dealership is not worse, but in many ways better than elite European, Japanese and Korean brands. I won't say for the cars, but the car dealership itself is at level 5*.
Excellent service, timely service. Everything was done quickly and efficiently) Polite staff and good attitude towards customers.I have been serving in Luxury for a long time + I recommend it
By works:
To put it bluntly: a very weak dealer. They can change the oil and... This is the most difficult thing they can do. If the task is with minimal difficulties, then "go straight into the bushes." Then they don't do this, then the factory doesn't allow it))
Sales:
They don't hold on to the customer. Even when I came with the full amount of the cost of the car, we could not offer either a discount or additional payments as a gift.
Great salon
It's nice enough to be in the building, in the waiting area, wandering around the stands, but
But something needs to be done with the staff
The barista and the reception are not in conjunction
Managers have a little more confidence and positivity
Please, take responsibility, customers will appreciate, and the boss will forgive)
The car dealership is more or less normal.
The staff is responsive and competent.
The only drawback is that the cars are all closed, there is no way to evaluate the car inside
Somehow completely without enthusiasm. The consultant said that there are a lot of orders, come closer from December. In general, I have not been sent so culturally yet)))