GiperZOO
109 reviews
October 15
Not far from home, this wonderful store always pleases with a large selection and friendly staff, tempting discounts often take place, from which it is impossible to leave with nothing))) I will come again!
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October 15
Cool store. A wide range of products, friendly staff. Manager Dmitry explained everything clearly. Both I and the pet were satisfied with the visit!
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August 3
Close to home, prices are often lower than competitors. It happens that something is missing, but they quickly order individually for you. The staff is pleasant, they will always help and advise
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May 1
Wonderful store, staff and service... there are discounts and promotions...the convenience lies in the fact that the order was made from 69p. and free shipping to the PVZ ... and for the next order, an additional 5% discount (read carefully on the website page)... the girls will call back and clarify and prompt everything that is necessary...thank you for the service and respect!
PS additionally, we put a present for the kitten, a bag of dry treats...it's nice to have such attention for me and my girl)
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July 22
I really liked the store. A lot of pets, small rodents, rabbits, spiders. A good selection of goods, medicines and at reasonable prices.
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December 28
Our pet loves Gryzli treats very much. The store where we always bought them ran out of them. I found this product online in HyperZOO at a good price. I immediately liked that the product can be booked without registering on the website. Which I did, specifying the quantity - 5 pieces (screenshot attached), and indicating that it would be pickup from Uborevich, 95A. I booked the product at night from Saturday to Sunday, hoping that we would arrive to pick up the order on Sunday. On Sunday morning, an employee of HyperZOO called me back and informed me that there was no such product in the store on Uborevich Street, and that it would be delivered only on Monday. I asked to cancel the order because it was inconvenient to go there on a weekday. But on Monday, I receive a text message that my order is ready and will be stored until Thursday. The employee also called back with the question: "Will you pick up the order?" To which I replied: "We'll try to pick it up before Thursday." One day, I asked my husband to drive an extra 30 km after work to pick up the order. Imagine my surprise when the seller handed me one pack of the ordered treats!..))) And that's what we were driving for?))) I couldn't prove that I ordered 5 pieces, because I didn't register on the website, so the order wasn't saved. I only had a screenshot of the order.
Conclusion: the store is not bad, the prices are good, the staff are responsible, but inattentive.
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November 12
Convenient function to order online and pick up.
And so it happens, you come to the stock item, and it is written in the Internet, but they have the same product at a different price, the same packaging, but like a different barcode.
Use it as you like.
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June 14
An excellent store, a wide range, average prices, somewhere lower. There is delivery in the city, there are enough pick-up points. I can fully recommend it!
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March 21
Prices for some items are lower than in other pet stores. There is a delivery , which saves a lot of time . Although the store is not far away, you can pick it up there. It happens that the product is out of stock or you need to wait for an order from 1 to 3 days , but so far I have not felt any discomfort from this . In general, I like it, so far I have not found an alternative to this store
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October 15
A good store, always happy with gifts, fast delivery and low prices, I definitely recommend
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November 9
The daughter wanted to buy a rat, the sellers said that only a couple, and since there are 3 boys, then only all of them... The question to the administration is why can't I buy 1 rat???
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February 12
A good choice for animals, lots of food and everything else. The prices are not cheap, but acceptable, the seller's girlfriend can advise what is better, I recommend it.
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August 1, 2023
Thanks a lot to the HyperZOO online store!For your top-level sales service! Very competent sellers, consultants, they are very pleasant to communicate with, explain everything clearly, answer all questions!!! Especially many THANKS to the consultant Softi!
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September 27
the prices and the car parks are super. but the constant postponement of the delivery time is just a kindergarten. fix this point.
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September 24
The best prices, convenient and very comfortable service.
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April 13
We bought a degu squirrel, we liked the seller's advice. A wonderful pet. Thank you very much!
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September 5, 2023
Disgusting service, ordered dog food in an online store, chose the delivery interval, half an hour before the end of the interval, called this store, the girl said that she had not even taken the order for processing yet, although the SMS notification came, eventually agreed and postponed the order to a later interval from 16 to 19, waited until 19-20, no one called and did not arrive, called the store again, the girl said that the courier would call back, the courier called back and said that he would be able to bring it only in an hour and a half. As a result, a hungry dog and a lot of wasted time. This company does not value the time of its customers and does not even consider it necessary to warn that it is late or rescheduling deadlines. I do not recommend it.
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June 27
It is spacious, sparsely populated, a large selection, competent and fast service.
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August 18, 2023
Thank you so much for the excellent service.It's not the first time I've ordered. Everything is at the highest level. We are pleased with discounts, service and gifts. Special thanks to the consultant Veronica!!!
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March 27
A good store. The prices are pleasant, the staff are very polite and can help with the choice!
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February 8, 2022
A wonderful store with an appropriate assortment and quite reasonable prices! The variety of accessories for animals is quite large. The store's employees deserve special attention. Incredibly professional, incredibly polite, sensitive, understanding and responsive girls!
You always leave in a good mood and you definitely want to come back again.
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September 29
Terrible delivery, I chose the morning from 10-12, called and rescheduled from 14-18, as a result, I called the courier at 17.55, and they rescheduled for tomorrow, could not get through, called the office, the same thing, I did not receive any calls or SMS, did not apologize, but made me guilty.This does not happen at Garfield, tighten up the service!
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July 28
The store is not bad. It is only cheaper to place an order online and for pickup.
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March 18
Great store, polite staff. The animals are always clean and well fed.
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December 19
The smell is shhh. Sellers are trying, but it is clear that it is difficult for them to work.
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October 8
A small, good shop.
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August 26, 2023
A good assortment. The employees are pleasant in communication and always ready to help, explain and advise.
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November 15, 2022
I won't order anything else there! And I don't advise you!
Until you wait, the cat will starve to death)
The prices are slightly lower in comparison, but then the product is out of stock-wait, then there is no such weight, so the main thing is, I waited 3 days! I agreed to it later, and then they promised to bring me and they didn't bring me, and they didn't even call me back. The service is zero. Even on the phone for 10 minutes we couldn't figure out what and where my order was. The store was given 2 chances. And there was a delay on the first order.
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October 31, 2022
Initially it seemed like a very good store. I ordered 15 kg of food. It was delivered on time. They opened the package and found that the food was damp, very sticky and light. It turned out that the package was torn in two places. And it is unknown how long he stood there. I called the store and explained the problem. In response, I heard that the courier was to blame. To which I replied that it was their courier. Then I was told that the top management would contact me. The conversation took place in an unpleasant and even, in some places, raised tone. They hinted that we had punched the package ourselves. And since the package has already been opened, no one is going to replace it (I wonder how you could see the quality of the feed in a sealed package). I was also told about a lot of experience in dog breeding (though I don't know why I need this information) and was given the go-ahead to feed wet food without even seeing it. And in general, such a condition of the feed is the norm. As a result, there is a sediment in the soul, the impressions of the store are terrible. And I wish some employees to study the ethical aspects of working with people.
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May 31
Prices are cheaper than anywhere else) Great store
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September 17, 2021
We bought degu protein here, very nice and active guys. The sellers are just super, they suggested everything, told us about the care and nuances of the content. In general, we were satisfied with the store, we will definitely go here
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February 19, 2022
My favorite dog store. I always go there. A wide range of products, good quality, friendly and courteous sellers. They will always advise and help with the choice.
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December 8
Discounts on weekends!
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September 18, 2022
A good store, a large assortment. The sellers are polite, they can always advise if necessary.
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August 18, 2022
The place is not very convenient in terms of access, but in difficult times it helps a lot, both with the availability of goods and fairly low prices.
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May 5, 2023
A great store. The sellers are polite, they will tell you if necessary, they are not intrusive.
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December 10, 2022
Just next to it .. replenish the assortment on time. The choice is small . Disposable diapers are a problem..2 types and two sizes and that 's it .
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November 20, 2021
The information about the availability on the site is outdated. the delivery is irresponsible.
I decided to order dry food for kittens. I chose, filled the basket, decided to order some more wet and savochek to him, since they were taking him anyway.
The girl called back and said that there was no wet, okay, he didn't have to, let's eat what we have and only get delivery in 4 days in Minsk, well, okay. After 5 minutes, Savochka calls back, too, no, well, bring the food at least, okay. X-day came, lunch passed, evening, silence from them, I think, well, I'll call you back. You won't believe it, it turns out that dry food is also not available, and so they called in the morning to replace it, it was busy, they couldn't, so they didn't call back anymore. She started talking about replacement and new delivery again, but I refused, the cat would stay without food with such a service.
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March 12, 2023
Responsive sellers the store is small but much can be found for animals
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August 18, 2021
Three points for cheating. I made an order on the Brit care cocco feed website (7 kg), - I chose this online store, because the cost of food was minimal compared to other online stores (119 b.r.), plus they promised a bonus of two mini packages with food.
The manager called back, said that unfortunately, only the last pack was shipped and it was not available, offered a similar feed of the same manufacturer (sensitive), but for 139 b.r + bonus.
As a result, the food was brought, no bonus was put, the missing food (which is for 119) is still hanging on the site, as in stock.
Oh, and they don't give you any checks or invoices. I do not recommend this store. Order number 2108/287
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March 9, 2022
Disgusting service, I made an order on March 2, the operator called back, clarified all the details. We promised 7-8 everything will be fine. I'm calling for the fifth time on March 9th and no one can clearly tell where my order is and what's with it!!!! What's that supposed to mean? My time is also expensive, why should I waste it on incompetent sellers? Order 2203/307. Is it just some kind of mess and irresponsibility to feed your dog breakfast????
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October 15
Great store
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July 9
Space prices.
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April 1, 2023
A large selection of goods, courteous staff. I come by regularly
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December 23, 2021
Excellent service, competent staff. For any changes in the order, they always called and adjusted the delivery. I'm happy with everything. Thank you.
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March 2, 2021
Order here if you have a lot of free time.
The work with the store started quite casually: it was not possible to form an order after registration in the personal account, they say, not all fields are filled in (it did not allow editing the field with a mobile number, because registration was carried out by e-mail). Okay, ordering goods without registration in the office — to hell with it (Sunday). They called back the next day in the first half (Monday), said that "the site was hacked, troubleshooting is underway," and one item is not yet available (air conditioner for fish). I missed it, it's not critical — I didn't plan to put the fish in the aquarium right away anyway. The courier delivered everything on time, everything was in one piece.
Further, due to the lack of some decorations and food, it was decided to place another order here (two weeks have passed since the first order, by the way). The personal account still does not work, you have to form an order without a login. Okay, the shopping cart is formed, the order has been sent. A call the next day from a store employee — there is no necessary position (the site indicates that the product is "In stock"). Okay, I'm clarifying if there is another product — the store employee offers an option: she cancels the order, I myself re-create the karzine. Done: after a while, the call again — one item is again out of stock, the second is there, but the size (pebbles) is smaller in one package (out of three to order). Okay, I think, but it's already starting to piss me off: if not everything is available, then why the hell not indicate it on the site? I agree to the order, because pebbles and food are a priority, decoration is not critical. Confirmation of delivery: from 10 to 12. The day of delivery, the time is 12:18. There were no calls from the courier. I call the store itself: the staff does not know where the courier is, they assumed his delay in the warehouse. After 20 minutes, there were no calls from either the courier or the store.
Apparently, the store is a typical overbought, which does not import itself (according to the foreign trade register). Plus, importers are listed in lots. According to the "Card File Buy" service and the trade register of the Republic of Belarus, the organization has 2 Online stores (domain address plus Online store), plus the legal /actual address: Uborevich, 95. Here the question arises: the rest of the stores (Russiyanova, Filimonova, Pushkin Ave.) are linden or are registered to another legal entity/ IP?
Anyway, the lack of synchronization of "warehouse—store—Online store" is a minus, it can be seen that savings on software are affecting. It is not known if these products are available at all, or if this is done only to try to keep the customer. There is also a question about the culture and courtesy of the store's employees and the courier, who think that not warning about delays is the norm.
I do not consider it necessary to buy anything here in the future, it is a waste of time and nerves somewhere. If you want to buy something and really value your time, walk past this store.
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October 13, 2021
Great store, good assortment, very friendly staff. They will always prompt and advise you. Thank you.
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October 5, 2023
A good store.The staff is competent.The prices are adequate.
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May 20, 2021
As soon as you enter the site, the prices of goods are bribed. But that's where all the advantages end. The order was processed within 1.5 hours. The order number was not assigned, the order number was not sent to the phone number or to the e-mail. Only the guy called back and clarified the nuances of the order. The first time was promised to be delivered in three days. Three days passed and nothing happened, I called and the young man (after a long apology) promised that the goods would be delivered in a week and a gift would be enclosed as an apology for the long wait. The courier delivered the goods on the specified day at 22.00 hours. (if I hadn't called the courier myself (by the way, his phone number came by SMS) and agreed to late delivery, the goods would not have been delivered to me that day). The promised gift was not in sight.
In short, some disorders.
I will not recommend this online store to anyone.
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July 27, 2021
A large assortment of goods and living inhabitants. I was looking for a place to buy a hamster and stopped at HyperZoo. They picked up both a cage and food for him. They answered all my questions. I will order more. Thanks!
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