A large selection of goods, ready-made cooking, gifts with national ornaments, flowers, toys, as well as a huge one works until 2 a.m. and alcohol is also sold until 2 a.m.
On July 21, 2023, I applied to Hippo food delivery, 9 Pobediteley Ave., Minsk, because my leg was broken and I can't come to the store. After contacting this store, the delivery service was left without food and without money. I ordered the products, paid 48 rubles.82 kopecks, received the delivery number, I'm waiting. A store employee calls and informs me that the products I ordered are not available (in particular, milk and bread). In simple words, everything that you order on the site and pay for is not true. The store employee who forms the order can send him personally liked products instead of those ordered and paid for by me. Naturally, the order had to be canceled, but there is no money in the account either. The money will arrive in a day, probably, the store employee informed me. For some reason, I did not expect any other attitude towards people from this online grocery delivery store. The main thing is that the money goes to the account of this store, everything else does not matter to them. I'm sitting at home without food and without money. "A good store", what else can you say, without comments, as they say. I want to cry from such shops and such employees. After calling the bank, you have to wait from 3 to 7 business days for a refund. It is unlikely that I will ever turn to the HIPPO online store.
The store was not very impressed. In general, the interior is beautiful, the assortment is wide, the fruits are fresh and beautiful🍌🍍 Well, then on the staff. I wanted to take a pie, I went to this department, there is no lady to serve. Well, okay, I think there was a lady in the bun department a meter away, I tell her, give me some pies, and she says wait, I don't put anything on😕 Well, the packages that you need to take yourself are also so-so, you have to put your hand between your legs for a bag😆😆
I am writing a review from the housing and communal services sides:as a buyer and as a Yandex courier. Disgusting store at prices, came with the family for the new year, pea-sized tangerines, green. I'm sitting on the delivery waiting for the order to be completed for 27 minutes, when I'm the only one here. If there was an opportunity , I would put 0 stars👎👎👎👎
Dear administration of the Hippo supermarket. I would like to ask you to have a conversation with your employees. Some people have zero conversation style. Today, the girl at the self-service checkout talked to me as if we were in some kind of market (rudely and in high tones) and interrupted me without listening to the end. Explain to her that she is not the only one who works and gets tired!!!
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Лили
Level 8 Local Expert
July 9, 2022
I would like to leave a review so that the owners would improve the service and we would be happy with a high-quality store.
Positive :
1. Good choice, reasonable prices.
2. Neat and clean.
3. Delicious buns and cakes.
4. Comfortable space, no need to crowd with other customers.
Minuses :
1. The saleswoman on the cakes, when she cut the cake, grabbed it with her fingers (not wearing gloves) and wanted to put it to me.
2. In the finished meat department, a man in the queue asked what the liver was made of, what kind of meat. To which the saleswoman replied that they did not know and that they were not being told , and then who could tell what the food was cooked : chicken , pork , beef ? To buy just like that ? Accordingly, buyers for your liver are lost. A minute later, the second saleswoman came up and they began discussing the buyer . This is completely unacceptable. It was after 21.00.
3. The cashier had no articles for plastic dishes, she called on the phone and had to wait a long time until she found these articles. Make a printout and there will be no problems. The management is watching movies instead of working.
Good luck with your work. I hope my next visit will be better than the previous one.
A new beautiful store of this retail chain) a large and good selection of vegetables and fruits, cakes, pastries and their own products) the location on the "-1 floor" of the "Gallery" provided the availability of bathrooms and paid Parking)
Good choice, reasonable prices. So far, it's neat and clean. Delicious buns and cakes, and especially pastries inside the store of all sorts of Georgian sweets, which are quite good for their price.
I often go here for groceries. The prices are reasonable, as in all stores, something is more expensive, something is cheaper. A large selection of products, you can find almost everything you need.
Super!!!! A cool store. Super products. AND EVERYTHING IS IN GOOD QUALITY!!!
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D
Level 7 Local Expert
December 28, 2023
On December 25th, we bought baklava, samosa and some other types of pastries in the department with tandoor pastries. They took food with them on the train mostly, but they decided to eat Baklava before leaving. A few hours later, we felt bad on the train, the whole 10-hour train journey was hell. We are still recovering. I've never experienced such severe poisoning. It became bad for 3 people at the same time-those who ate baklava, otherwise there was homemade food, but the one who ate homemade food, but did not eat baklava, did not suffer. Naturally, we did not touch the remaining baked goods we bought. I strongly advise no one to buy anything in this department unless you want to spend a few days in agony.
The third person, who did not leave the city, has already been tested for the nature of poisoning.
We will wait for the results and take appropriate measures. We won't let it go that easily.
Average, everything seems to be there,
But somehow something is more expensive than in other stores. There is never any very fresh milk, the shelf life is good, but for example, half the time has passed,
There are few cashiers in the state. Queues are constant. Administration, think about the reasons why you have a shortage of staff... Maybe it is worth improving the quality of work for the staff, and thus the service will improve
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Дарья
Level 18 Local Expert
April 11
Well, the store is not about anything at all. I go for the bare minimum, like many, just to pay off parking in the shopping center. Probably, he "lives" only at the expense of such clients.
We looked in for the sake of products (as it is not surprising :). There were parking problems near the shopping center. There is a sufficient selection of goods in the store, but the price tag is higher than the average for the hospital + long queues at the checkout.
A large selection of products, I have not seen any delays, the quality is good, the prices are good, the pastries are fresh, the staff is friendly, the service is fast.
I really liked the store.
There is a lot of choice , the staff is responsive , the quality is 50/50 , constantly in the evening the cashier is alone , there are a lot of queues and service at the cashier
In Yandex.It's better for food not to deal with them. Periodically, something is missing, twice the order was canceled altogether a few minutes before the delivery date.
Good afternoon! 21.10.2023 were bought in Hippo on Rokossovsky Avenue 2.
Two items were disposed of in the trash after purchase. The pack of cream got sour and the mayonnaise spoiled, which tasted bitter. I'm sorry that I didn't save the receipts, now I'll probably save them to check the goods at home.
Please control the products, where they are stored, delivered and everything else!
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Ева Браун
Level 14 Local Expert
June 21, 2023
An excellent supermarket that pleases with a variety of products and, most importantly, the price. A very pleasant bonus is the department with dried fruits, loose tea and coffee.
I always find what I came for.
A very impressive hypermarket in the Gallery Minsk shopping center. Products and goods for every taste and purse. There is absolutely everything. You can't leave without shopping))))
The assortment is good, but the service is repeatedly overcooked. I've been through this store 3 times and not a single employee has ever been polite to customers. I am simply amazed at such an inhumane attitude towards people. The store is great, and the service…
I'm disappointed.
On the plus side: there are basic products and it works until 02:00 at night
Of the cons: there is little of interest
In fact, it benefits from the time of work and location
In the beginning, I liked the store, it was beautiful, big, there were a lot of good promotions and fresh products... This is the fifth time I've thrown away my lunch, which I bought in the finished goods department. Constantly spoiled chicken in pasta (the same thing happened with pilaf...It 's a shame to give money away and end up without lunch .
A large store. Accordingly, there is a huge selection of goods. I found tea here that I couldn't find in other stores. The store's working hours are pleasing ;)
Disgusting!!!! It is 12 o'clock in the afternoon and one ticket office is open. The cashier punches one person in 5 minutes, the cashier is 19.
The cash register is closed right in front of your nose, despite the fact that people have been standing in line for 10 minutes (cash register 14). What is the attitude towards people?
I stood in line, reached the cash register and was told "dosvidos"
Minsk of Rokossovsky. I am outraged by the service in the sausage department . Especially Oksana Judiciously. The complete disregard of the buyer. 24 04 19 hours 12 minutes.
the unusual location of goods, shelves, for such a long time of the store's existence, I still haven't got used to it. but in general, there is everything you need
The service is below the baseboard, the cashiers sleep on the move, there is nothing to give change, you have to wait a long time, although the queues are small. But there is a lot of choice, although everything is fine with this. Please take care of the service at the ticket offices!!! The leaders have this request for you. This is a review of Hippo on Rokossovsky. Thanks in advance.
They are changing for the better. The assortment is large. Self-service cash desks have appeared. Prices are not higher than euroopt. The truth during rush hour (Friday evening) there are queues.
I'm writing from my husband's page. I bought two types of minced meat in Hippo, beef with pork and chicken fillet. Minced meat of the store's own production. So, there are a lot of ground bones in the minced meat, and quite large ones come across. Where did such bones come from in a chicken fillet? This is the first time I buy such disgusting minced meat, I don't set foot in Hippo anymore, it's disgusting!