Золотое яблоко
917 reviews
February 25
I liked the store, a good consultant and a wonderful boy at the checkout, but: they gave me a gift with a lot of nice little things, masks, creams and a perfume sample. More precisely, the packaging is from them. Empty )))
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2
December 24, 2024
I've never encountered such an attitude towards customers as in an online store. Don't buy anything there. 12.12.24 I bought a foundation there. It came just disgusting. Today, on 12/24/24, I still can't get my money back. They're making a fool of me. At first, they pretended that they hadn't seen my refund request. Then they said they would consider it, but they did not specify the time frame. This is a direct violation of consumer protection laws. I was supposed to get a refund within 7 days of my request. I am still being deceived. They offer to clarify something and wait for something. I can't even get a specific deadline for when my money will be returned to me.
If that's how they work with clients, then it's not a problem for them to sell a fake. I don't know what they think about their reputation. For them, this is probably an empty phrase.
THE HORROR!!!! IT'S A MESS!!!! IT'S AN OUTRAGE!!!!
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February 12
Disgusting service. I ordered delivery on February 15 from 9-17 (the order was placed on 11.02).Suddenly, in the morning, I receive a message that the date and time of delivery has changed to 17.02 from 9-17, when I am at work, and there is no way to pick up the delivery. After calling the call center, I found out that I couldn't change the delivery time because the parcel would be delivered by an outside organization. Then it makes sense to order delivery if it can be postponed at any time without warning. In fact, nothing was decided, so I had to cancel the order. Although on the website you can choose the time interval that is convenient for you. They said try to reissue the order. Just a quiet horror…
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4
March 7
A good store, lots of goods, prices are even lower than in Russia. Who needs to have Wi-Fi. There are quite a lot of consultants, they suggest.
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March 5
I placed an order through the app. The option was offered only for pickup. Because the product was the last one, without thinking, I issued it, deciding that apparently there are no deliveries to the address at the moment. I find out from my sister that it turns out that no one canceled the delivery. I called the store and explained the situation. I was told that there was probably a glitch in the application, it was necessary to order through the website (which I should have guessed, of course, because there is no warning about possible technical failures anywhere). My request to reissue the delivery order was refused, thereby violating my rights as a consumer. Of course, you can refuse, because the goods have already been paid for. When I go to pick up the order, I will definitely leave a review in the book of complaints and suggestions. If the store is to blame, we must do everything to correct our mistake. Moreover, she didn't ask for anything supernatural.
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3
September 26, 2024
Very responsive consultants, they select everything correctly...Thank them very much! I would especially like to highlight consultant J.Anastasia Sergeevna is a smart girl, she spent a lot of time with us...Thanks to her for her diligence and patience.🤗😘
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January 4
It was during the New Year holidays. There's not much left in stock. You can't find a consultant during the day with a fire. The store is very small, convenient location. Perhaps visiting outside the holidays next time will bring more impressions.
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November 1, 2024
A good store, but a large number of young people who like to make up for free, creates confusion and the inability to normally approach and choose products. I wanted to get out of here as soon as possible because of the crowd of people. Cashiers work fast, queues pass quickly, but I would put young lovers of make-up for free outside the store. Questions to the security, is she there at all? And if so, what does he do? 🤔 For this minus 2 *
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December 20, 2024
One big mess!
I looked in the ZYA application for the presence of mascara in the store, when I arrived, it was not there! There is only a sample of the brush on display, which makes it unclear if there is any mascara at all. I asked the consultant to give me this mascara, which!IT WAS CLAIMED TO BE IN THE STORE!, but it wasn't there. The consultant said that the mascara is in stock somewhere, but it is not clear when it will be on the display case and in the drawers under it (WHAT?!?)
Question: "Why deliberately mislead consumers? Or is there no communication at all in the organization?"
In short, I was left without mascara, I shouldn't have gone to the store for a product that is located somewhere and that no one will provide you with. I wonder if the mascara will appear tomorrow, or are potential buyers only being fed breakfast? If this happens again, you will lose your target audience! A nightmare!
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December 1, 2024
Of the advantages:
- a wide range of products
- prices
Of the cons:
- at what time of the day you would not come - there are always huge crowds of people
- recently I couldn't find certain face masks, and only on the third attempt I managed to find a consultant who helped me find masks, and not like two subsequent colleagues, ‘well, look somewhere there’
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February 10, 2024
My favorite store! The consultants are friendly, kind, friendly and ready to help! They treat everyone well, both children and adults! Every consultant has sunk into my soul! The cosmetics are good, the service is good too! There is water everywhere, testers, cotton buds, cotton pads, napkins, urns! In general, not a store, but a paradise! There are really long queues on holidays! But nothing! I give you 5 stars!
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3
February 4
The store is good, the selection is large. BUT not all consultants can recommend proper care, even if you know everything about your skin and hair. We recommended a shampoo that dried my hair very much!
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April 15
A huge selection, by the way, prices are slightly cheaper than in Russia, a bunch of consultants who are always there to help, in general everything is super
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February 16
The service in the offline store is disgusting.
We went in with a young man and asked about the lip balm from the new collection "influence beauty" (petroleum)
(It was available according to the information in the application)
In response, we received the answer "it's only in stock, it will be on the shelf later"
After some time (about 2 hours), this product was not on the shelves of this store.
And it was only through online help , via telegram , that we found out about the reason .
Why didn't they tell us about this right away in the store itself?
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March 7
In January of this year, I purchased Kevin Murphy shampoo in the Golden Apple. On the second day of use, a plastic shampoo bottle fell from a shelf from a height of 1m and broke so that a large crack formed, as if it were not plastic, but glass.
The next day, I wrote a complaint to the store, to which the staff sent a reply by mail 9 days later that their product was of good quality, plus a copy of the declaration of conformity.
I had previously purchased shampoo from this brand in Poland, and there were never any questions about the quality of the bottle or the contents. Moreover, my hair started to fall out for no reason while using the shampoo I bought in the Golden Apple
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2
December 10, 2024
I made the first order in the application, initially set one delivery date, the order did not arrive, I called myself and clarified what was with the order, promised to call back, no one called back, set a new delivery date, again the order did not arrive and no one called / warned / clarified. I canceled the order, delivered it the next day, and finally delivered it. This is not a service for a new customer, no respect.
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3
July 30, 2024
The only store in the City, which is sad, of course.
There is always a wide range of products, polite consultants, and a pleasant atmosphere. This is the place where you come and time stops. A paradise for Girls, no other way. If I'm not in the mood, I know where to go to replenish my balance)))
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August 31, 2024
A large selection, a wide range of brands, consultants, expensive.
Because it is in a fashionable shopping center for teenagers, it is very crowded. Moreover, it is unlikely that teenagers with such prices buy something there, just walk around, test. The store reminded me of a rock festival, but without beer
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1
February 27
Excellent and responsive consultants, convenient location, but the range of men's perfumes is scarce
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March 31, 2024
the best cosmetics store!) you can find things both cheap and expensive. the consultants are kind and responsive) can always suggest some product. You can also find a lot of bonuses through the app, for the best effect. 10/10. ZYA in the heart❤️
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4
December 16, 2024
The store is huge! It's a paradise for all girls))), but I was more impressed with the consultants, they're just SUPER-COOL! To any question about their products, a detailed answer))), well done!
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February 8
My review does not concern the store, but the company's service as a whole, they gave me a gift card (electronic) and I have not been able to use it for 2 weeks, the technical department has not been able to solve the problem for 2 weeks and the option of issuing a new one or other options is not being considered, wait, in general, I am shocked, I do not recommend making such gifts to anyone ((((
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July 4, 2024
In principle, the pricing policy has been encouraging lately. The choice is not bad, but I would like more high-quality branded men's lines. In general, it would be nice to put men's products on one stand, it is convenient on the site, but it is not very good to search in the store itself) Fortunately, they help. Ventilation would be a little better in summer.
And I wonder why Dior is not on the site when it is in the store? Brand Policy?
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3
February 16
A large selection of products, but on the downside, there are always a lot of people, you can't get through! And the data in the application is not always updated, I went there to get the product, and they told me: "We do not have this brand represented," Although it was written in the application that it was in stock)
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January 1
We ordered an electronic certificate for the date
31.12.2024 at 00.00, however, no SMS from this company was received to the specified number.From 1.00a.m. to 1.45p.m. by phone.the phone number listed on the website, allegedly 24/7, was reached, to which the sleepy operator replied that the subscriber did not have the opportunity to receive short SMS messages)))))) but it can duplicate the sending and .....Lo and behold, the certificate was delivered at 2.00 pm on 1.01.2025.
The surprise is ruined.Score 2 with a MINUS . We can sell and earn money, but where is the service???
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5
September 26, 2024
A wonderful store, a huge selection of both cosmetics and special cosmetic products that practically have nowhere to buy. There are always a lot of things, visitors, goods and prices.... yes, they are here.
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October 26, 2024
There was a very large selection of goods , I began to check the barcodes . and many do not work and do not show the manufacturers of this product there??Yes, it can be seen that the company came from Russia, we need to sell goods of questionable quality ??!There are a lot of questions for them, do their videos have a small number of employees there, a large staff turnover?!
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3
March 21
The disgusting work of the support and delivery service. They have not been able to resolve the issue of the online gift card for a week, from which funds were debited and the order was not completed. For a week, I've been tormented by AI and the words your problem is solved. When calling different operators, you have to explain everything all over again! Guys, your failures in the system are a serious violation of the law!!
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2
October 22, 2024
Excellent, even with a large number of people on a day off - they work quickly. Adjust to the promotions- there is a reason!
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March 27
There are a lot of people all the time, but that's understandable.
In general, everything is great, consultants always help when you ask, good location
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January 2
A large store with a large selection of cosmetics and perfumes, it is very convenient that you can place an order online
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February 19
I placed an order in the online store and chose the number that suits me. The text message arrived, the delivery date was postponed to another day. I contacted the support service, which did not solve the problem, from the word at all. They answer the same thing in the telegram. They can interrupt the diet without explanation. It doesn't hurt to discuss it with the customer before changing the delivery date. Such a support service can be eliminated.
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3
March 5
I'm changing my rating from 1 star to 5. Although I've been in trouble with orders twice, the customer service solves these cases.
Thanks for the work.
For the sake of clarity of the review, both situations are not a mistake, but a mistake of the courier service. You need to think about penalties if partnership obligations are not respected)
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July 6, 2023
A large store, a selection of brands is well represented, there are just a lot of consultants, but they are absolutely unobtrusive. The prices are average, there are slightly cheaper, there are slightly more expensive goods than in other stores. I liked shopping here.
The delivery works great! I made an order on the website, there was a discount and accumulated bonuses, I wrote off everything, paid, and a day later the purchases were on my nearest European mail. Everything is packed just fine! It's fast, and you don't have to go downtown. Purchase bonuses are awarded as soon as you pick up the parcel!
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3
1
February 6, 2024
Favorite cosmetics store. A huge selection for every taste, pleasant prices. Polite and attentive staff who are always ready to help with the selection of products. Fast and convenient delivery in Minsk. I will come back again and again.
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December 22, 2024
We bought toilet water today.The probe lasted for three days and forced me to return.Even the shower didn't wash away this fragrance!And for some reason, the purchased water lasted a couple of hours and it didn't reach the shower.It's like we've been sold a fake.How can this be explained?
There are no questions about the service.Thanks to the consultant.
I sent a screenshot, a map, a date, and a time.Your managers promised to contact you.It's been more than one day, and they've been silent....
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April 8
I can't use the gift card. An error occurred when paying for an order with a bank card. And then it started: update the app, change the country, choose other payment methods and much more. Finally! We have submitted an application to the technical department. We promised to resolve the issue within 5 working days! Ta-dam! More than a week has passed, and now the developers are considering my question. Dear Golden Apple, who will you blame my problem on next?
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March 31, 2024
The striking difference between many products in price compared to other cosmetics stores, especially during discounts, the prices are just super! Polite and well-trained staff. Prices for any budget and fashionable decor in the room itself.
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1
February 11
The first time I placed an order in this IM. I was very disappointed about the delivery. They do not indicate on the website when ordering that payment is made only by card. They believe that texting 15 minutes before delivery can help in some way. Plus, there's a courier on top who considers this the norm and is not childishly rude in front of children. Accordingly, this is the last time.
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October 27, 2024
The magic store is probably for all Minsk residents and not only, you will always find everything you need, and not only, consultants will always tell you.
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December 23, 2024
A great store with a rich selection for every taste.
There's only one drawback - there are scary queues at the ticket offices before the holidays)
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December 20, 2024
I am very disappointed with the service. You choose a convenient delivery time, but it is postponed to a random time when the order should have already been delivered. If you have the opportunity to choose another store, I strongly recommend that you do so.
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3
May 7, 2023
A very cool store format.
A wide range, adequate pricing policy, high-quality consultants, in general, I like it.
Also, the store has a convenient application, the ability to order goods with pickup (you do not need to search for anything in the hall, you can select everything in advance on your phone, just pick it up), there is also a delivery I have not used it yet, but I have not heard anything bad.
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April 4
I placed an order online through the app. Everything was promptly and well delivered. But... They didn't even put a test tube for a large enough amount. A little sad 😒
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April 12
I order exclusively online, it is impossible to be in the store because of the large crowd of people. Delivery is clear, fast, the minimum order amount is small, and there is a wide selection.
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December 20, 2023
A review of the store in Minsk and a specific consultant, Elena Yuryevna Zhzhkhi. For adherents of a single fragrance, any store of this kind where it is available will be suitable. I'm not standing still on the issue of perfume, so having a competent specialist is important to me. First, the general formulation, then the addition of features and / or limitations - and you are immediately protected from unnecessary clogging of the sense of smell by what is not suitable. The long process of selecting the trio for the final with coffee breaks and the final statement of the choice. I am satisfied, I recommend it.
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March 8, 2024
The brand is good, cosmetics are also very at a decent level, but unfortunately the delivery service left far from positive impressions, because the order was created in advance and paid for, they called the support service and a nice girl Marina answered, explained the reason why the order was not delivered, "the courier could not contact", but no calls to the specified number did not arrive, I love good service for an adequate price and I believe that the golden apple is such, but in this case, as a man who wanted to please his woman on a holiday, it did not work out because of the golden apple delivery service.
I hope this problem will be fixed and such a case will not happen to anyone again.
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October 19, 2023
In general, it is a paradise for girls. A large selection of decorative cosmetics from different manufacturers for every taste and purse. Everything can be considered, try to apply, napkins, sponges, tonic for removing makeup are placed everywhere. Everything is convenient, consultants are ready to help with the choice. Perfumes are quite expensive. There are a lot of customers in the evenings, weekends and before holidays, if you like leisurely shopping, these days it's better to stay at home.
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July 17, 2024
It's a cool place, of course. Not for a calm, peaceful shopping experience. It is crowded and noisy, but there is a large selection and almost always a lot of discounts and favorable offers. I don't know what's going on online, but offline is difficult for me. A real human being! However, if you abstract from the hustle and bustle and arrive on weekdays around 10:00 and later, it will be fine. But these are my personal observations. Otherwise, I drop by once a month and always find what I was looking for. I go to my native (Belarusian) "K-t" for comfort.
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July 22, 2024
I recently encountered an unpleasant situation in the ZIA application. I wanted to place an order with a promo code, everything was going well, I paid through pay, I immediately transferred the receipt to the payment, but I still did not have the money to pay, so I decided to wait 2 minutes. When I went to pay next time, there was no way to pay for the order, and in the window there was only an inscription that within 20 minutes they would check the payment and send the order. I immediately tried to order again, but the promo code was not displayed. After 20 minutes it was the same, I decided to write to technical support, somehow with the bot Zoya they got to my question, where it was written that the promo code would be restored in 30 minutes after an unsuccessful registration, but it did not recover after either 30 minutes or an hour. The operator himself answered only at one o'clock in the morning, when the promo code expired. I checked every 5 minutes until 00:00, until the promo code expired and due to bugs in the application I could not use the promo code((
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