Not bad, but it was during the renovation, I hope it will be even better, worth the money.
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MrOwl
Level 9 Local Expert
December 15, 2021
Minuses:
1. The air conditioner is not working. The room is super stuffy, thus barely falling asleep
2. It seems to be clean, but in fact, it is dirt covered with a clean "tablecloth"
3. The smell in the room. Damp? Drunk?Smokiness? Everything is in place!
4. Old, dilapidated furniture.
5. Lack of windows in the economy room (warned at reception)
6. Noisy neighbors. Managers don't keep track.
Plus, except in the price.
But it would be better to pay more and sleep better.
Great location, courteous staff and very tasty cuisine.
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Anonymous review
February 22, 2019
Beautiful interior of the lobby and restaurant! The rooms are ordinary, a standard room from 12000 rooms without Windows!!! Why? No windows? We rented a room with a window on the 3rd floor. Breakfast is free only the next morning! The spa has a Finnish sauna and a swimming pool for free behind the room, but ! Massage , peeling , hammam and tea with sweets are also done there ! It's already all paid! At the same time, girls go back and forth in such clothes, all shapes are visible! I was with my husband, we didn't like it!!! Not for family holidays! The breakfast buffet is basically fine! In a room with a large double bed, there is one bathrobe, one set of towels, all for one shorter!The TV remote control does not work, the lamp in the lamps did not work, I had to ask! The elevator is working well! If you just come to spend the night, then you can live for a couple of days! The bed is big and comfortable and the pillows are good! There are both + and - !!!!
Staying for a day or two will do, but if you need to stay for a longer period, it's better to watch something else. The cheapest rooms have no windows, the friendly receptionist warns about this upon check-in. We found the bathroom in a depressing state - something is broken, somewhere dirty. However, there is a free sauna on the ground floor, a steam room (which was not working at that time) and a swimming pool.
Interior from the 90s a la expensive rich))))... the audibility of kapets 🤦♂️ The neighbors talked half the night, everything is audible (well, you know what I mean))))))
Prepare the room in advance, check its readiness, and not force the client to run to the administrator and wait for them to deign to check the claims and give another number. The room was windowless and the air conditioner drove only hot air. When we were in the presence, they began to assure us that the air conditioner did not work in the cold. The impressions of the hotel are negative, I do not recommend staying.moreover, we had a room booked a month in advance, our reservation did not go through, the administrator could not withdraw money from Alfa Bank, we had to pay
in cash
Very bad conditions, I didn't like it, especially the cleanliness of the room and service, waiters, receptionist. In a word: it will pull by -2, not even by 0.
I did not like the service , it can be said that in the SPA area a girl named Mahabat constantly interfered with rest, she did not respond to the request to wipe the wet floor , they say it is a natural phenomenon , that we can slip and fall is the norm for her . The price does not match the level of service
A lame hotel, worse than a homeless shelter. For the first time in my life, I was given a room without windows, like a police cell, only without bars. They refused to change it with an additional payment - like everything is occupied. The toilet is leaking, the side between the bathroom and the wall is peeled off, the room is not cleaned. There are no hot dishes at breakfast at 9 o'clock, Porridge and fried eggs are cold, sausage and cheese are certified.
The hotel category is not even up to one star.
The worst hotel I've ever seen in my life.
Spacious room (suite), wide beds.
We stayed here because the next day we had to leave Almaty-1 train station, the hotel is located 5-7 minutes walk from the station.
The only negative thing was that in the evening there was a very weak, periodically disappearing, pressure of hot water in the shower.
Upd: I left an open bottle of vodka in the bathroom, apparently the maid thought it was for disposal, because the trash was full, in general, there was no vodka in the bathroom in the evening.