We slipped down, everything became very bad, the beer in the pub is sour, the food leaves much to be desired. In general, the old Grand Victoria can no longer be returned, but it's a pity. There was once a better hotel
The hotel needs renovation, this applies to the rooms and the hotel itself.
One of the advantages is the location and the staff is friendly
Of the cons, the Internet was bad and there was no toothbrush😁
What could be wrong with an expensive hotel? Everything is OK here
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Павел
Level 13 Local Expert
December 13, 2023
We stayed for a couple of days , ordered a round-trip transfer .
Many thanks to the driver Sergey, everything is kept on such employees only thanks to him, I do not have the right to put a lower rating
Our company has been using the services of this hotel for several years. I've seen a lot in a year and a half! I'll start with the cons 1. The service is sometimes lame 2. Half of the reception does not know the Kazakh language. 3. In some rooms they hang paintings of naked women, they say everything about the interior! If you are a religious person, this is a problem! Although you can change the room, or remove the painting!
ADVANTAGES 1. The ideal location of the hotel is 2. On the other side of the hotel, there are various shops, a supermarket, ATMs. 3. The rooms are always clean! 4. The hotel has everything, swimming pool, restaurant, etc. 5. Good-natured staff, always ready to help! 6. If you need large, spacious rooms, you can easily change if you are vacationing with children. Overall, the hotel is good!
The location is good, and the price is not too high for the city, there is also a convenient hypermarket and buffet from below, as well as various ATMs below for convenience, a beautiful view of the sea from below, and you can get there in 5-10 minutes on foot.
Excellent hotel, good cuisine, courteous staff. I recommend.
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Василий Якунин
Level 12 Local Expert
November 1, 2021
An excellent hotel with good service for very reasonable money. Good location, 5 minutes from the embankment. The rooms are clean, everything you need is there. Quietly. There are plenty of restaurants and cafes on site for every taste. Great panorama upstairs. Everything fits. I would come back here again.
The first time I encountered a problematic "early check-in" at the hotel, it was not very pleasant. We checked in at 5 a.m., taking the full room rate per day (for 8 hours of arrival at the hotel), usually it is 50%.
It is necessary to take this fact into account when making a subsequent reservation at this hotel.
Clean, cozy, comfortable.
It is advisable to change the closers on the doors leading to the corridor of the rooms.
Sometimes they clap hard.
The wellness complex pleases.
A school hotel. All services are of the highest class. There is everything in the interior for recreation. Cozy and comfortable, the most important thing is very clean.
Comfortable and spacious rooms, buffet, although repeated. Telephone delivery service in the room, swimming pool, etc.
Of the cons: if you are going on vacation, then the distance from the sea is decent. The second is a bad Internet connection.