The cash register works almost perfectly, it was several times, but I can't say this about the work of managers, my question was not solved, but in the head office, on Rozybakiev, they decided
The employees of the department show open hostility to clients with Russian citizenship. The bank's policy provides for the possibility of servicing Russians, issuing them bank cards without exceptions and special documents. However, in this department, when establishing citizenship, employees immediately switch to the Kazakh language, pretend that they do not understand, are rude, roll their eyes, refuse to consult with an excuse: "I do not know, come tomorrow."
In my case, in addition to all the above, when I went to the terminal for a coupon and indicated that I had come for a card (already ready!!), the consultant began to clarify whether I had an employment contract, although when applying for a card in another department, I did not need any documents other than the IIN and the passport (and this is official information) Conclusion: employees are required to "weed out" potential Russian clients, and this behavior is not clear to me personally, since they act outside the bank's policy and are engaged in arbitrariness and amateur activity. A terrible attitude that shouldn't exist in modern society.
Halyk Bank has clearly not been interested in the normal functioning of the bank's branches in recent years. But the employees are clearly trying, for which I am grateful to them.
Eternal queues, not a pleasant smell of sweat or something else. But the young people who are distributed in the queue try to help to serve faster or advise to go to another department
It seems that several ticket offices work, one or two queues are eternal, the manager, despite the coupon in your hands, can serve an outsider without a coupon.It's better not to go to this department. Yes , and in my opinion, some pensioners are already walking , since they cannot walk far, and those who want normal service go to other departments
Disgusting bank!
Manager Ernar, who called himself the boss, does not have information from the word at ALL! They couldn't open an account for us and offered to contact Kaspibank)
And yes, there is no toilet in the bank!)
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Сауле Бирдье
Level 8 Local Expert
July 6, 2021
Also, as in Kaspi Bank, I really liked everything - fast and courteous service, issuing a card in five minutes, everything is explained in detail about using the selected card. Compared to the Russian Sberbank (whose cardholder I was while living in Moscow), this card has bonuses (a constant percentage of the use of savings and various purchases on the card is growing), cashbacks, various discounts, privileges for everything vital - not only goods, but also movable and immovable property.
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Anonymous review
August 23, 2022
The staff is responsive, the queue is small, the department is clean. The only downside is that the bank is under sanctions (disconnected from Swift)
I use it all the time, there are no special comments.Only recently I noticed that there are a lot of windows, and two or three cashiers work.I would like to thank the girls who help pay for the com.services via the terminal.Thank you.