Disgusting attitude towards the guests. The elevator does not go to my floor, because it is with this floor that the problem is, when asked what to do, the workers shrug their hands. No one helped me with my suitcase. The reception staff roll their eyes and talk among themselves in whispers, when asked to read the refusal through the translator. But when the janitor whistled at me, I finally realized that I would not stay here.
The hotel was very upset.
Impossibly shabby.
During the day, repairs are underway- they are being cut, drilled- it is impossible to rest.
They asked for bathrobes and slippers - 2 times - they did not bring them.
The cream in the room was put used.
And the cherry on the cake is poisoned by an omelette at a restaurant for breakfast.
I do not recommend it for living
A chain hotel of a well-known chain, but clearly converted from a hotel of a cheaper segment. The main advantage of the location! Charming view of Copacabana beach and the ocean. The staff is friendly, the cleaning is excellent. Among the disadvantages are cockroaches in the room, which, according to the staff, were starved, but they survived) and overloaded elevator traffic, you have to wait a long time to get to the right floor.
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1
Ilnaz
Level 15 Local Expert
June 18, 2023
A super hotel! 1 line, delicious breakfasts, good rooms! I recommend.