The service is at an excellent level, the staff is responsive, all wishes were fulfilled instantly, the food is moderately varied. The bonus to the room was the free entrance to the water park. The water is clean, it feels like the sea is at least desalinated.
Everything is on the level. Food, service, friendliness. The rooms are clean. Cleaning every day. Linear views. The morning buffet is delicious. And a lot of.
Nice hotel. Convenient location. The first line. The sea is nearby. Water park. Spa with a swimming pool. Friendly service. A family-run hotel. Very family friendly. The kitchen is a good choice for a non-pretentious person.
I put 4, due to the fact that the bar does not work at night and there is no food. And so a very pleasant hotel, clean, tidy, friendly staff. I would put 5 stars, but at night check-in there is no opportunity to eat.
A good hotel, of course it would be better to do something with the sewerage, the smell is quite unpleasant. Overall, the location is excellent and the breakfasts are quite satisfying.
The first impression was wow. Finally, a high-level Hotel appeared in Aktau. There are no complaints about the restaurant and the aqua park, the guys know their business. But the maids... If you put up a sign that you are not in the room, you can clean up. When you come, it's still not cleaned up. At the same time, the maids come and ask when they can clean up? You tell them we'll put up a sign that we're not at home, they agree, but when you get back to the room, it's not cleaned. For 3 people, they give 2 bottles of water, 2 towels. Everywhere you have to ask for extra. Although it was paid for 3x. Of course, everything is fixable. I think we need to take care of the technical staff. If this is solved, then my deep recommendations. For that kind of money, it's practically Turkey. It would be nice to have your own beach by the sea. With sun beds, with a cleaned bottom.
The service is good, the staff is polite, clean, the food is not bad, a large swimming pool, a children's room was checked out, a birthday present was made in the form of a cake.. In general, I liked everything, I advise you.
Convenient location. Excellent service, delicious breakfast. The menu in the restaurant is too expensive and there is a problem with responding to technical problems. If your TV does not work in your room, then no matter what promises, no one will fix or replace it.
The water park, of course, is cool, but I fell down several times, everything was slippery, but in general I made myself 3 bruises and some 2 boys knocked me down, in general I almost died, and I went there more. No. I'm not going.
The perfect hotel, the service and food are super, the water park is free, too, good, convenient location) cleanliness and beauty, I would love to come back again!
The hotel is not bad, but there are flaws. Its proximity to the Laguna Water Park spoils it a lot, where they still haven't learned how to work with clients. The disgusting service and rudeness of the water park casts a shadow on the hotel. There is also some relaxation of the Holiday Inn staff - small joints spoil the impression. For example, when ordering food, forks and napkins were not brought to the room, and the ordered drink was forgotten. The restaurant refuses to sell food without a deposit, with an entry to the room. Is there a lack of trust in the guests, are they afraid that they will leave without paying?
The hotel is super! The staff, the service are all at your level! The food is very tasty! The children really liked the water park! Thank you very much for a good rest!
The food is very tasty!!!
In the evening it is advisable for the guests to arrange any show programs, then it will be super!!! Everything is at the highest level for a family holiday!!!
We were with my son in July. A great impression. Comfortable rooms, responsive and responsive staff, delicious food, access to the water park, a pleasant indoor pool. No complaints. Well done.
A great place for a family vacation. There is a water park with a huge number of slides for both adults and children. The staff is very pleasant and polite. Everything is clean and beautiful. Delicious food. In general, I recommend it. 👍
The hotel is good, the restaurant and the cuisine is very mediocre. The chef is not at the hotel level, that's for sure. There is no entertainment, except for self-entertainment in the water park. The sea is nearby and you can't swim there, there is a strong stench coming from the shore. There are also snakes at the approach to the sea.
The staff at the hotel is very cultured and well-trained. Thanks for that. You can relax and sleep here. No more. Would I come here again? More likely yes than no. But the kitchen is still a horror. The canteen version.
One of the best hotels in the Western region. The staff is polite, the level of the hotel chain is maintained. In summer, it is necessary to book seats in advance - the season affects.
Great location. Nice spa and swimming pool. We had a massage, we liked everything. We were in early May and the aqua park was not working yet, but the rest is on top.
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Вадим Сергеевич
Level 30 Local Expert
November 4, 2022
A great hotel where you can even relax and get a spa. A swimming pool, saunas and massages brighten up life even for a transit traveler. A good breakfast.
The location of the hotel is gorgeous. The staff is very polite. The breakfast is delicious, the choice is
The spa area is about nothing, the sauna does not heat up at all.
The rooms are tired, they need to be refreshed.
After settling in, the nerves began to waste. 1: we always use our own slippers, but my wife noticed that the hotel slippers were already from under her someone. Ie. hedgehog with mileage. 2e . I had to repair and set up the TV myself. 3e. The safe was closed, we waited about 40 minutes for it to be opened. And all this in room 2+1
An excellent water park, not as big as we are used to in Russia, but there are also advantages, there are no wild queues for slides. Towels are provided free of charge. Not an expensive cafe on site.
We lived in room 306. They brought slippers, the TV did not work, the safe, there were no soap accessories, there was no blanket for the child. 07/23/2022, please take action. The rest is ruined
A good hotel, good cafes and restaurants nearby, a water park is included in the room rate. You can walk along the embankment in the evening, which is a 2-minute walk from the hotel
It's cool for Aktau, a new hotel, fresh rooms. However, in October, the pool and the water park were no longer working. The bartenders at the lobi bar are the best storytellers in the city.
Great hotel. The level of service is impeccable. We had a rest with the children, we liked everything. Meals are only breakfast and dinner, lunch had to go to a cafe.
I can say right away that the hotel is wonderful. The staff is polite, there is a sea and a water park near the hotel. The water park can be combined in the room rate and a little extra charge. The food is delicious.