On February 14, 2020, in order not to burden anyone with cooking a festive dinner, it was decided to order sushi delivery to the Hotei cafe through the official website. At 6:22 p.m., the inscription "order accepted" appeared on the website in the personal account. At 19.04, the girl called back, clarified the composition of the order and said that the order would be in 1.30-1.40.... Okay... that is, the order of D.B. is on site at 20.44 ... deadline... after that time, all calls to the cafe were reset. The courier called at 9:12 p.m. with a request to go downstairs, I went down and stood outside for another five minutes... only after that I came up with a check, BUT!!! without an order. Explaining that the order should be with him, but not with him, not with other couriers, not on the basis of the order... He offered to bring him back IF they FOUND him!!!
I didn't get an apology. I have never met such a boorish attitude towards clients.
As a result, the mood was spoiled, during this time it was possible to buy groceries and cook dinner on your own. There is a note in the personal account about the completion of the order, but the order has not been completed.
Disgusting service, you order by a certain time-they are very late, you start calling - they don't pick up the phone. I will not order more from them!!!!
Great pizza. Good delivery. Due to the popularity of the institution, it is not always possible to sit in a cafe, but I was pleasantly surprised by the discount on pizza "with you". Sushi could have been better, so the score is 4.
We ordered sushi and pizza for the second time. The first time a few months ago, everything was hot and delicious, this time it was all cold! And pizza and baked rolls! It doesn't taste good. We will not order any more.
The most terrible place.
Dirty dishes are being brought in and no one has even apologized for the incident. I will never go to this institution again in my life.
The place is excellent, Nikita the waiter is beyond praise, the cuisine is very tasty and they cook quite quickly, they did not leave without attention for a minute
I often visit this place. The prices are reasonable. The quality of the dishes is excellent. The waiters are friendly and will always help. In the summer, there is a veranda outside
Inadequate staff .We wanted to sit outside with my wife and daughter, we took the third chair from the next table, so the waitress told us that they couldn't do that.You can say that she kicked me out.Although there were almost no people.This is how they fight for the client.The blacklist is an envy!!!!
I ordered sushi on January 7, they promised within an hour, but in the end they didn't bring it at all! After 2 hours of waiting, the phone rang, no one picked up the phone! The evening was badly ruined. I used to often order at home, but now I never, and I will advise my friends to avoid such an institution! Thanks again for ruining the evening!
I really liked the service and the food! We sat on the terrace and watched where the big spider would crawl? Remove dirt and dust over the heads of visitors