The management of the Martin store chain should consider the relevance of the position and competence of the employee of the Martin store at Zhilunovich 18, who went to the hall to resolve the issue, did not introduce herself, behaved unworthily, spoke arrogantly, mincing every word she said. I asked who you were, she said the head, the last name is Shchur. Recently, we went to a store to buy Prosciutto meat for a special offer. There was one piece weighing about 800g on sale, my husband asked to cut the piece into two parts to buy half, and then it started) at first, the sellers were outraged that this meat could not be cut, etc., As it turned out, the manager was called, she began to prove in an outrageous tone that they would not cut this piece, since everything what can be cut is in a glass case, and this piece was on a separate shelf. Funny) isn't it. Shchur could not explain her actions in any other way, and refused to submit documents at the request of the buyer, which stated that the store had no right to divide meat into full-fledged pieces. But she persistently offered to bring a book of complaints, which we refused and of course left without the planned purchase, the mood was spoiled. We arrived at the Martin on Kolesnikov store, there was a much better choice, a polite, responsive seller took out and showed all the pieces of Prosciutto meat, helped to choose and, at the first request, cut off half of the piece she liked. We left this store satisfied. Here is an example of excellent customer service! You can contact them for experience. What is the problem of the employees of the Martin store on Zhilunovich? Non-compliance with positions, incompetence, ignorance of the rules of food trade, conflict with customers, inability to solve the simplest issues, lack of manners, rude attitude towards customers (employees do not have job tags, the seller is constantly absent from the meat department, does not come out immediately and with a sullen face, you have to wait) In general, I always liked the store itself, convenient location, good Parking, spacious hall. Put things in order! Conduct educational work in the team, this will increase the level of customer service and, accordingly, the turnover. To be continued, there will soon be a review about the incident on the same day at the Martin store on Nemanskaya Street.

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Надя Дмитриева

Level 4 Local Expert

It's a terrible store. Terrible service (the cashier is working alone, customers are waiting for the cashier, who is absent from her workplace and is located somewhere unknown, and only upon a call this cashier appears, and even with a complaint to the customers who invited her to their workplace) . The store is the same as the staff: boorish attitude towards customers who prefer other stores, so the goods are stale, rotting (meat and other meat products), stale (bakery products), rotting (fruits and vegetables). Accordingly, the smell of unsanitary conditions is in the air. It is not surprising that the goods are stale, because people prefer more prestigious stores. And also the head. Shchur Yu. S. violates the legislation of the Republic of Belarus by referring to a computer, the program of which they themselves install. On 01/22/2025, I purchased a product: a Zaslavsky pastry loaf 450 g. without any additives and potato weight. Belarus harvest 2024 So, as a pensioner, the cashier did not give me a 10% discount on these goods, which are NWT goods. The head of the store explained that the Zaslavsky loaf comes with additives. Which ones?! Are there raisins, dried apricots, prunes or seeds?! There are no additives. I called the Department of the Ministry of Agriculture and Food Industry and there the chief technologist told me that vegetable oil, salt, water, sugar are not additives, as stated by the head. These are ordinary raw materials that are used in the manufacture of these products, and these are not additives. But I, a pensioner, was deceived in the store without making a 10% discount. In other stores, pensioners always get a 10% discount on these products. And in this store they refer to a computer, the program of which they themselves install. Pure DECEPTION of pensioners and violation of the legislation of the Republic of Belarus. The store's receipt is available.

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Анастасия Талерчик

Level 5 Local Expert

It is convenient that the store is located directly under the house.You can run and "quickly" buy something.One ticket office is constantly open, especially when rush hour, the queue is all the way to the refrigerators.The cashier Natalia is just super slow, while you are standing in line you are already exploding with anger.During maintenance, you can pick up the phone to talk, and distract yourself 10 times and stick your head in where you don't need to.Sometimes you don't want to go to this store purely out of the understanding that there is again one cashier at the checkout and again the service will be at a snail's pace.If there is a little something, then the cashiers are not involved.As always, there is no one in the meat department.You go up to the cashier to call the seller, so the cashier will also be rude to you.During the work of the merchants in the store, it is generally a collapse, it is impossible to pass, the goods are broken and sticky lying on the floor, of course no one cleans anything and works on

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182 reviews