Always fast test results. Blood is taken from a vein carefully, although my veins are complicated. After the tests, you can drink delicious hot chocolate
In general, I am always happy with everything related to the Invitro, nevertheless, we are faced with an extremely unpleasant situation. I enrolled my mother for PCR in one of the branches of Invitro to cross the border with the Russian Federation (I think I don't need to explain how difficult it is now, given the reduction of the validity period to 48 hours).
I personally consulted on the phone on what day, given the departure time and date, it would be correct to do PCR. A specific date was recommended to me. However, when my mother arrived for PCR, she was refused because the certificate would be overdue. Before that, I called several times, asking if everything would work, they told me that it would work.
At the same time, the staff did not even offer alternatives / postponement and communicated extremely unpleasantly, usually this can be expected in any city polyclinic, but not in a private center.
A very good laboratory.Before going for the first time, it is better to activate your Personal account to get a bonus of 5 rubles.The staff is very pleasant and friendly.They take blood from a vein very professionally.After you have taken the analysis, you can drink coffee with milk or any other hot drink from the vending machine for free, which is very competent since tests usually need to be taken for skinny.I am very pleased with this laboratory.I recommend
They do not want to refund the funds for an incomplete analysis. They are tormented with bank statements and face-to-face trips
See original · Русский
Show business's response
Р
Роман Л.
Level 5 Local Expert
September 15, 2022
I came at the beginning of the working day.
They consulted, helped me choose, and told me. The tests were taken quickly, efficiently and painlessly. I really liked the service, everything is super.
Terrible attitude towards customers.A smear was taken by PCR on 06.01.2022.They didn't complete it on time.We reached Moscow by 08.01.2022, but the result did not come.The question is, what did you take the money for?Just to take the money, and I don't care about the rest.They set people up.This clinic employs irresponsible staff.We do not recommend contacting the Invitro clinic at 109 Independence Avenue. Not competent staff.
I am a regular customer of this laboratory.I have always been very satisfied with the service.but today (Sunday) I was very upset when I arrived and read on the door that now Sunday is a day off at this address.There was no indication of a change in the work schedule anywhere.I think we could at least make a newsletter, a person is traveling from the other side of the city and please.
The help desk also does a terrible job when you call and ask a specific question, but they don't answer it, but they load you with unnecessary information.I have repeatedly come across the fact that the Invitro help operator simply repeats the memorized text, and does not want to hear the opponent.
The results did not come, the support is frozen, the claim is not answered! I'll meet you in court. I've been your client for more than 10 years, but this is the first time I've seen this
I have been tested in several Invitro centers and their competitors, this one is the best:
- there is always parking
- they always give you a coupon for a coffee machine, in which you must take jelly)
- polite staff
- the most accurate and kind employee who takes the analysis, never had edema, treated like a child (in a good way)
See original
3
Show business's response
О
Ольга Бурая
Level 7 Local Expert
January 16, 2024
The best laboratory! I take tests only here. After that, you can have coffee)
Incomplete information is given on the cost of the analysis. One amount is written, but in fact it turns out to be another, 7 rubles more expensive. It turns out that money is taken separately for materials. You need to write down the cost of the analysis right away so as not to mislead a person, as is done in other laboratories.
Competent and courteous staff! It is incredibly convenient that everything was done quickly and the test results were sent by e-mail. It is definitely a pleasure to visit such places.
The staff is very helpful. A polite girl at the entrance. The medical worker who draws blood does everything very professionally. The results come quickly directly to the mail.