Ipak Yo'li banki
372 reviews
August 14, 2024
I came here to open Humo and Uzcard cards, and an employee Liliya serviced me. As soon as she saw me I am Uzbek, her facial expression dramatically changed. She looked at me disgustingly. She was nice with Russian speaking people. But when I spoke in Uzbek, she even did not answer to me and pretended not to listening to me. It was so ridiculous. We are living in a country where more than 95% people speak in Uzbek but the employee in this bank does not even know Uzbek or she is behaving like this of her racism. She was so disrespectful. I cancelled my cards. I am so disappointed by this.
7
4
December 3, 2024
I didn't like the service of the reception. They act like they don't care at all, not a word about being friendly)
4
December 1, 2024
Waiting time is forever 🫣
6
December 17, 2024
Too much queue
1
1
March 29
Fast service
January 8
Super bank
1
July 18, 2023
I think the overall quality of the bank( staff, queue) is satisfactory. However it took them 4 days to make one HUMO card for me.
3
1
January 19, 2024
Punctual bank
3
1
September 18, 2023
Good
3
1
January 23
This bank and this branch became the locomotive, the benchmark and the standard for other banks. All processes are set at the highest level. I have visited many banks in Uzbekistan, and I am also a client of UAE banks, such as ADCB and EMIRATES BANK. I can say that ipak yuli currently meets the level of international standards.
By the way, today I was presented with such a small gift from the bank's customer service department. I didn't expect it. Very pleasant
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1
November 7, 2024
(Operators)
The Shokhista
Noila
Lida
Elena
Shakhnoza
Maftun
(Cashiers)
Zieda
Ekaterina
I am very grateful to Ipak Yoli Opera for its professionalism and high-quality work.Customer service is at a high level and there is always a smile on your face.I have been and will be a client of Ipak yoli Bank.
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1
4
November 13, 2024
It is not the first year that I have been using the services of this bank. Everything seems to be fine, but on 11/13/2024 I decided to replace the card due to its expiration date, I booked a queue number for 11:20 a day, upon arrival at the bank at 11:11 I activated the reservation, received a coupon to the operator, there was no call until 11:50, they answered at the reception that it was necessary wait. I decided to hedge my bets and took a new ticket according to the queue in real life, which eventually came up. The queue, which was booked in advance, did not appear on the scoreboard. The question is, why do I need a service that doesn't work? I just lost my time and nerves.
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3
2
November 30, 2024
Kind and helpful staff, they work quite quickly, the bank itself has a lot of convenient services and profitable ones, a convenient location. Just the best
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2
April 7
Employees are misleading with their incompetence. If you need to refuse, they don't do it right away, but force you to suffer while waiting. If there are any clarifications in the package of documents, then be more specific and be informed in advance, rather than running to the senior. Scripts are designed to work, not to sit on a soft chair for beautiful eyes.
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December 20, 2024
7 months ago:
Some kind of strange appeal to customers. Some sarcasm and mockery. It's okay to ask, but they make it clear that you don't have the right to ask, clarify, and be sure. How can an active account be closed within a month??? I mean, haven't used it for a long time???
And yes, my opinion has not changed.
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6
March 14
The worst bank in all my time that I have visited other banks is just zero help from the reception staff for a very long time helping customers, and as soon as they finish helping, they stall for time. This is the last time I visited this bank!
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1
November 5, 2024
Support is not working. I wanted to open a deposit, the money was stuck in my wallet. The third week and the deposit is not opened and the money is not returned, allegedly the issue is being resolved. What to decide, I'm not asking for a loan, return my money. At least file a lawsuit
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2
2
April 26
A good bank. I am constantly serviced there. The truth of the queue. But they work fast. The fact that there are several ATMs is very convenient.
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September 19, 2024
There are a lot of customers, a queue of 30-40 minutes is the norm here, even on weekdays. Parking for only a dozen cars, along the road there is also a car occupied by bank employees. Otherwise, the bank is excellent, the service is courteous, the staff is neat and clean. The cost of services is acceptable, the exchange rate is at an average level. No commission is charged for transfers using the VISA card, the deposit to VISA START is $ 10, and the annual service is free.
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3
1
April 6
The best bank in Tashkent, the service is at a high level. They do their job perfectly
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August 27, 2024
Absolutely disgusting service from the staff. I'll tell you about 2 stories: 1 Decided to change the phone number linked to the cards, came to this branch, gave me a passport, the phone number was changed, but not on all cards, but only on currency cards. The sum cards from the application are gone, and in order for access to be restored, it is tedious to go to the bank again. Everything would be fine, but I live 4000 km from Tashkent.
2 I decided to open a PC for my company in Tashkent, arrived at the branch, went up to the second floor and then the "football" started. Go there, no, not there, now there. As a result, an employee was appointed who, with great reluctance, began to do at least something. They said that the account would be opened within 20 minutes, as a result, I waited 1.5 hours for some boss who had to make a decision on whether to open an account for me or not, but it turned out that she did not know at all why I was brought to her. As a result, I opened a checking account with Capital Bank in 2 hours.
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5
January 16
I haven't been able to transfer money to another card for a week. Nothing is done, and the same error is returned.The support service just chews snot, you have to wait an hour to get through to them. I do not recommend this bank.
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2
2
April 6
The ATM took the money when exchanging the currency and did not return it, so I had to go to the bank. The staff, of course, sorted it out and returned the money, but the sediment remained
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March 25
The staff is completely incompetent. They do not answer questions and give false information. I opened several cards, one card was not activated and I had to go again, two more cards showed a debt, although I did not even have time to replenish the cards. As the bank later said, this is supposedly a deposit that is not refundable, but is paid as a debt. And what is the debt to pay for? Despite the fact that the information on the website says that opening cards is free, and the bank claims that it is paid. When I show information from the website to employees, they are silent and do not respond. I advise you to choose another bank. I won't even use these cards, I'll go to another bank. The service is disgusting
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March 27
It's a good bank, but there are always a lot of people, and the service is good
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1
March 9
The service is good, but there are a lot of people, the queue is long, and the 10-minute task took 2 hours.
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December 14, 2024
The opening hours are inconvenient. There is practically no one at lunchtime. Decisions are made illogically. The compliment is opaque
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2
1
October 19, 2024
As for the service, that's all right. Electronic queue, convenient waiting room. There are many different ATMs. But parking is a complete disaster.
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2
July 15, 2024
Unexpectedly!
Super 👍👍👍
Chilanzar Branch.
I made a request for an online queue . Works 👍
I signed up for 9.20, at 9.21 I was sitting at the operator. It took 13 minutes to open the cards👍
I got it in 30 minutes !
It really works ❗️❗️❗️
Bravo 👏🏻👏🏻👏🏻
Nilufar Sadikova Sizga Katta Rahmat 🙌 🙌 🙌
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4
June 11, 2024
An excellent bank, very high-quality services are provided, and the best application, for all banks, you will not stop at the parking lot
😏
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1
1
August 11, 2024
The location is not very convenient. Driving off the bridge, a bunch of parked cars along the road. Due to the fact that the parking lot is very small for such a large bank. What creates discomfort and discourages the desire to go there
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January 22
When receiving a dollar at the cash desk, half of the amount is forcibly given in old-style dollars (white). Without options, here is such a bank.
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3
1
April 4, 2024
I applied to the Mirzo-Ulugbek branch of the bank with a request for a certificate, wrote applications, but because of an employee of the bank, my application with the signature of the manager was not transferred to the executors. They said to get it in a week. What a relationship to customers. Other banks will provide such a certificate in 30 minutes. In the branches of this branch, the staff of the cash register themselves do not observe the electronic order, do not treat politely.
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5
March 6
The best bank in Uzbekistan... It is always more convenient to withdraw and replenish cash
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December 6, 2024
Let them think about the bank's users too! Inconvenient parking, after which you get a fine for the sign 3.17
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2
2
February 7
It takes a long time to sit in line, not all operators work with customers ((((there may be two customers for one coupon; the 098 scoreboard lights up, I go to the operator with my number and there sits my aunt, I say what number you have, but it doesn't matter to me, it's important that I'm here now and the operator has zero emotions watching the coupon number 110; the operator tells me to go to another one. I'm busy
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February 14, 2024
The branch has undergone repairs. It has become much more comfortable to wait in line for hours, because there are staff who accept only acquaintances despite the electronic queue. There was no lunch yet, but two operators are going about their business, the numbers in the queue are 100-110, and they have 280+ on the scoreboard. Two windows are generally empty.
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5
1
August 17, 2024
You should not come by car, there is no Parking place, and if you get into rush hour traffic jams you cannot avoid, it is better to use public transport.!
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September 1, 2024
The responsive staff is always ready to help! However, ATMs on the street have often failed for many years!
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1
November 12, 2024
The service is excellent, but the queue is huge and the number of staff is clearly not enough
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2
2
January 8
10 years I have worked flowing abroad. What country do not go to, all wanted me to speak the language itself. If you can't speak them in the language, you can get a job working with customers. Those who do not know the language are employed in black work. And the khechqaysi state did not grant citizenship to a person who did not know the language of the state. But I saw that the situation in this bank is different. I entered the bank as a bank client. The bank employee spoke Russian with man. Talk to yourself, let me say that he did not know Uzbek and wanted to continue his speech, goyoki man is obliged to speak a foreign language in my homeland. Why was a person hired who did not know the state language? No language-no nationality. Respect for language-respect for the nation.
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1
1
August 25, 2023
Disgusting. A large amount of money was withdrawn from the card without my knowledge and without any of my actions, it simply disappeared. The bank patted their eyes, gave them a piece of paper with the transaction history (the only place where this transfer is visible is nowhere else, not in any application), said they couldn't do anything and needed to go to the police department. They completely relieved themselves of all responsibility, although the protection of funds in the bank's accounts is obviously the bank's responsibility. During the trial, the staff actually accused me of everything, including negligent use of the card and fraud with cryptocurrency ("well, you know, maybe you did something yourself and the money went away, well, it can happen to everyone, but we have good protection, it's not us"). The money was lost, the bank got out of the way.
By the way, they only started moving after the publication of a post with the situation on Instagram, when there was a threat that a lot of people would find out about it.
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14
1
December 30, 2024
If you want to receive notifications in the application that the bank's operating day is closed for the whole day on December 29, 30, and generally at night - in the morning, then this is where you are. You will get high from the lack of money during the holidays. And in general, the support service will say try again later so that their shift ends, and this was already your problem.
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1
1
February 5, 2023
Operational service. Excellent customer service. Highly qualified staff. The most modern ATMs. All types of loans. Convenient location along the road. Modern interior.
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4
6
July 7, 2023
Today, on 07/23/2023, in the Navoi branch of Ipak Yuli Bank, I was refused a money transfer for the Golden Crown, because according to the internal position of the bank, I have to fill out a questionnaire, and then the Bank will send my questionnaire to the head office in Tashkent, and after a WEEK!. if they allow it, they will give me my money transfer! The questionnaire is Appendix No. 1 to the Regulation on the Procedure for Opening, Maintaining and Closing bank accounts of non-resident individuals in national and Foreign currencies in the AICB Ipak Yuli. I am not going to open, maintain and close accounts in this bank! I just needed my $300 transfer to pay for the delayed flights!!!! I provided: The transfer number for the "Golden Crown", a foreign passport of a citizen of the Russian Federation, a registration form at the place of residence here in Navoi, with a barcode on the form with all my data! But to me, the deputy governor of the Bank, Aziz Asadovich (as he introduced himself), said that in order to issue me a money transfer, I must have Uzbek citizenship, or the Bank must open a settlement and deposit account for me! why??? I don't want to open, lead, or close anything! In response to my demand to show the position on the basis of which the Bank cannot issue me an instant money transfer, I was provided with this document: The transfer was not issued to me! Please tell me: is this just the unprofessionalism of ordinary employees and Top managers of the Bank, or is it the usual discrimination against non-residents? Tired of proving it, I just went to another bank and within 10 minutes, I received my long-suffering money transfer. And in the branch of the Ipak Yuli bank, there are narrow-minded bureaucrats who do not even understand their own scribblings! Complete illiteracy, slowness and discrimination! Shame on such a Bank! I do not advise anyone to contact such an unreliable Bank!
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12
4
March 26, 2024
The attentive staff will always tell you a short way to solve any issues in the bank, special thanks to Gulnar, Dilshod and Muyassar
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2
1
December 11, 2024
A great bank, but the queue is long, you need to wait at least 30-40min
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1
August 15, 2024
A terrible bank. The staff grooms back and forth and solve their cases without waiting in line, delaying customers. Of the 8 exchange offices, only 3 are working. Everyone climbs without waiting in line
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3
1
April 22
Service 10/10
staff 10/10
Customer attitude 10/10
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April 29
A very efficient bank. Saving time. The rating is off the charts
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