Jelsomino
157 reviews
November 27, 2024
I liked the hotel, very friendly staff, the rooms are cozy, the bathrooms are clean, the location of the hotel is convenient, there is Parking, I recommend) we really liked this hotel.
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July 6, 2024
The impressions are unpleasant.
At the moment we arrived, the hotel lobby was very pleasant, clean and well maintained. That's all.
The room was dirty and cold, the heating was not working and the window to the street was not closed. The administrator refused to help. In the shower, broken plumbing and a strange layout in which to open the door to the shower room is a whole quest. Hot water appeared 10 minutes after turning on the shower. There was no kettle in the room (although it is indicated on the booking), the administrator refused to do the wrong thing, said the wrong room category. As well as the second blanket, despite the wild cold.
Then it's more fun, the refund was a whole quest, accompanied by excuses, then there is no money, then there is no accountant, then wait until the evening, then a week.
Admin responsiveness is minus 10
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1
August 13, 2024
Hello, I had the opportunity to visit the boutique hotel jelsomino. I booked a room two weeks before my arrival. Upon arrival, we were checked in and to say that we were horrified by what we saw, to say nothing. Check-in at 14:00, arrived at 16:20 and the room did not have time to prepare, as the maid is alone!! Judging by the photos and reviews, the hotel is good-looking, comfortable, and the service is polite. Let me remind you that this is a four-star hotel!! In fact, we got dirty towels, dirty sheets and a lack of bath accessories.(toothbrush, bathrobes, toilet paper, tea, coffee) Immediately contacted the reception to resolve this issue peacefully, to which the cleaning of the hotel with foam at the mouth proved to us that everything was clean, everything was changed, we show them dirt and stains on towels, in addition they did not have time to dry and wet!! It's not enough for them, everything is clean, it's just that these stains don't wash off. Excuse me, but how can I know that these stains are not washed? To this question, I was rudely told "the conversation is over." Rudeness is all. Our "fun" days at the hotel did not end there... By coincidence, breakfast at the hotel was canceled, but they forgot to say about it, when they came to breakfast in the morning, they turned us around with the words "didn't they warn you?" the money was not returned, the rooms were not cleaned during the stay, there was no bottled water. The windows do not open, the room is not ventilated. The landline phone does not work! The hotel needs renovation, everything is dirty.
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December 11, 2023
This time we were passing through Astana. The choice was made - we settled in the Gelsomino boutique hotel. Not the center, but the quiet location suited me - an acceptable price to the airport. We settled in at 13:00, we had to leave the next day. In a word, I liked it. A very stylish private hotel with traces of former luxury and wear. We are not pretentious people, but I did not get hot water until the morning. In the morning - a modest, but having a place to be breakfast. If anyone is interested, then you can also find a place to smoke. The staff is relaxed but sympathetic. Thanks to the hosts for the overnight stay.
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October 23, 2024
Disgusting rooms and service. The administrator did not issue a payment receipt, incorrectly indicated the payment in his computer and we were forced to prove that we had paid for the room. As a result, of course, we had to pay for the room again, due to the negligence of the staff. And it is unclear why cameras are needed if it is impossible to check whether the payment was made or not. I do not advise anyone and I will not return to this hotel anymore.
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1
January 22
A good hotel, one disadvantage is that there is no cafe in the hotel, there is only breakfast, but lunch and dinner are not provided, and there is no place to have dinner nearby. Therefore, 4 stars out of 5
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November 12, 2024
Everything is fine, the staff is polite, some rooms are smoky and the bed linen is small on the bed, they gather all the time, they don't have time to add food for breakfast, although people gradually come for breakfast, there is no rush, but we had to wait for an omelet, etc
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August 13, 2024
Staying at this hotel for the second but last time. Repairs are needed, one room was smoky, the air was heavy, the other room had a huge mold stain on the wall. Everything is fine with the staff
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1
July 2, 2024
I came to the wedding and stayed with you. A very nice Hotel. Cozy and comfortable. The breakfasts are delicious at home. Thank you.
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1
October 13, 2024
A good hotel, polite staff, buffet breakfast, took off the star, due to the lack of opportunity to have dinner with them.
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August 17, 2024
The staff is very friendly. The hotel is not new, but it is quite comfortable. The rooms are clean.
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November 23, 2024
The hotel has deteriorated very much from an elite and delicious-smelling one with delicious breakfasts, turned into a dull eatery, only out of the greed of the owner and negligent attitude.The hotel has an unpleasant smell of smoking, the rooms are very cold, and the breakfasts are just terrible, cold scrambled eggs and the same sausage
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May 5, 2024
It's high time to renovate the hotel - the wallpaper departs from the walls both in the rooms and in the corridor. We lived in a suite! in which it was terribly cold, the handle falls off at the bathroom door, the TV does not work, the refrigerator does not freeze, but warms - all our products deteriorated overnight. There is a huge Jacuzzi in the bathroom, there is no shower stall. Do not take the bath itself and do not enjoy it, because there is no plug for the bath. And the bathroom itself is as cold as a crypt. It's not like taking a bath, it's just very cold to brush your teeth. The rim of the toilet is not fixed, it is inconvenient to use the toilet. As a result, No. 9 of the luxury category needs to be urgently closed for repairs.
All this horror was brightened up only by the administrator, a young man (none of them have badges), he moved us to a slightly better room. But there are also a lot of problems, like a non-closing toilet door.
Among the advantages, I can only mention a comfortable mattress and pillows, the presence of hot water.
The breakfasts are late, it's good for us. We got enough sleep. But even here there are problems - there are constantly not enough clean dishes, they are washed right there, but you have to wait. The breakfasts are the same every day. And they are also often not enough - you need to wait.
The current cleaning was done once in 5 days. They just cleaned up the trash and changed our disposable slippers.
I do not recommend the hotel!
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May 5, 2024
I fell for the reviews in the booking. It turned out, in vain. There is a smell in the room, the hair dryer did not work. They offered to wash my hair at home, then go dry it in another room, offered to move me to another room, they solved the issue for almost half an hour, as a result, I moved out on the condition that I would be refunded the full cost of my stay. I stayed in the room for 3 hours. They returned it. She moved out. After that, when I had already checked into another hotel, they began to call and demand a refund for the personal hygiene products used, or to be more precise, I used slippers when checking in. She explained that if the problem with the hair dryer had been solved, she would have safely moved to another room in the same slippers. Or she would have stayed in her room if she could have washed and dried her hair. They were outraged, but they stopped calling. One more thing... there's a cemetery 200 meters away, it turns out. Old, but still. If all this does not bother you, then you can move in) well, I don't set foot there anymore.
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2
1
October 6, 2024
Separate breakfasts are paid (buffet 2000t.), the shower room is in sad condition (the tropical shower is torn out, the shower watering can is pissing) belongs to room 14.
And so the room is not bad.
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January 15, 2024
My husband and I just needed to spend the night, I decided to book a room based on the photo, despite the reviews. And in vain. Everything would be fine if there was not a cafe-bar nearby, which is open until 3 am.The music was blaring, then someone was talking into the microphone. The audibility with neighboring rooms is strong.You can hear what people are doing. Then a spring was sticking out of the mattress, and the TV remote control with chewed batteries was not working. The sewage system in the shower didn't go well. Well, the last straw was that the hotel employee opened the door to our room at 2 a.m., allegedly he did not know when we checked in. He woke us up and we couldn't sleep anymore. I will never book here again.
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2
1
July 22, 2023
I liked the hotel - the room breathes normally, unlike the newfangled showers, it is clean, there is everything you need. The service is at the level, I want to emphasize the professional and human qualities of the administrators Yerasyl Kamkenov and Ekaterina Dikaya. Breakfast is fine with both food and service. I recommend
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1
April 25, 2024
In general, a good interior overshadows the fatigue of the rooms. It catches the eye starting from the door to the room.
At the same time, a good set of shampoo + gel + toothbrush in the bathroom and the plumbing is in good condition.
In general, a good breakfast, albeit late, already from 09.00.
The hotel is located far from the center. It can be slow to get by taxi through traffic jams. Otherwise, it is a typical local Kazakhstani hotel.
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November 26, 2021
Great hotel!!!! In the historical center of Astana!!! The staff is very polite, adapts to all your whims (in a reasonable sense). The breakfasts are awesome, you can eat as much as you want (buffet), and what wonderful coffee they make mmm...!!! The rooms are very spacious, the bathrooms are large. The rooms are furnished at the highest level!!! You are offered everything for a comfortable stay, even a sewing kit (not everywhere is available). There is a restaurant nearby, the prices are affordable. The main merit of this hotel is, of course, the price! For such royal mansions - such a reasonable price!!! For a Russian, such service for such a price is just a gift from heaven!
Thank you so much to the staff for the warm welcome! I am glad that I had the opportunity to stay in this hotel, I recommend it to everyone!!!
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2
December 11, 2024
It's a pity that we didn't read the reviews before check-in. I was immediately confused that the receptionist asked if we had paid for the hotel (reading the reviews, I understand that we were lucky not to have to pay again). Then we left our suitcases quickly and went for a walk. And it was only when the tired returned to the room to finally relax that they saw the whole picture. There was no hot water from the word at all, the reception said that "maybe tomorrow they will solve the problem." The furniture is old and tattered. The towels are dirty, the bed linen is dirty. The window to the street in our room did not open, the air was stagnant. I put one star because Yandex returned the money to us quickly after two days. Of course, we did not stay at the hotel, we had to look for a new hotel at night. I strongly recommend that the owner finally read the reviews and take action.
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1
May 5, 2024
The room is nice and clean.
The location of the hotel is convenient.
The service is excellent.
Of the disadvantages, hot water is running for a long time.
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August 10, 2024
The room itself is not bad, only the phone and refrigerator do not work. The service is at zero, I waited for 10 minutes until the person expressed a desire to appear at the reception, forgot to prepare the documents, moved out early in the morning and they write to me at lunch that it's time for you to move out, they sleep. Breakfast is too late, starting at nine in the morning
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1
December 16, 2024
The hotel is quiet and cozy. The rooms are very hot. The breakfast is good. Only one minus, everything is in dark colors (carpet and furniture)
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1
June 17, 2024
I liked the design, but there was a lot of dust in the hallway, the toilet on the 1st floor of the men's room should be washed. The urinal did not work. I liked the room, but I need to update the mattress cover.
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July 6, 2024
At least our business suite room did not match the description when booking (Unfortunately, we had to check into another hotel and lose time for this.
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May 21, 2023
Good day to all readers. And I have a very bad one today. I booked this hotel on May 20. He explained that it was an early check-in and he would leave at 15 o'clock local time. I'm on a business trip and in order not to sit at the train station, I decided to have breakfast and have lunch at this hotel and at the same time work with a computer and relax. The first thing that scared me, together with the taxi driver and Yandex navigator, we barely found the hotel, I called the reception, but no one took the phone. But I didn't give up, I found it and went in. It's a little dirty. It's not very good. But the price is cheap too. Okay, I think. I will stay from 9 a.m. to 3 p.m. I won't fall apart. A girl, an employee, comes out to the reception. He fastens his shirt with one hand, holds his trousers with the other. Well okay. Four stars on one site. There are three on the other. In general, I need to get to my room and rest from the road. And it turns out that the door in the room is broken. And she says you'll stay until lunch, and then we'll figure something out. I didn't have breakfast or settle in there. For a hostel, it's too much with payment, and for a hotel, it's too much with negative impressions. I hope everyone else is lucky to stay there, but I'm not going there. There is no service, respect, or attention. It's just not even human. In general, an hour of searching for a new hotel and paying for a taxi again, and I'm already in another hotel. It's a pity where the investors of this hotel are looking!!! The people of au. Guests are coming to you, and you... The day is ruined. Nerves, time, and money have been spent.
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3
September 18, 2023
Initially, we, the 2nd men, were booked room #1 - 2 rooms, 2 bathrooms, but one double bed. We asked for 2 separate beds - to which we were told that there was no such option and offered to sleep on someone's bed, someone on the couch. We agreed, but as it turned out, the hotel did not have a room with a serviceable sofa. We were settled first in room 1, then in room 10, then in room 5 - sofas are broken everywhere. The phone does not work in room 10 - they asked to fix it, to which we were told that their phones were not repaired. Clothes hangers were collected throughout the hotel, chairs were searched for themselves, a stationary shower does not work in some room, dimness in the corridor and rooms, windows do not open everywhere (in room 5 there is some kind of stable, unpleasant smell), refrigerators (in 2 of the three rooms) are not washed, linen, in the second the day after the FOURTH relocation in a day, I had to beg.... One thing saved them - they came to the hotel tired from work, just fell down and slept as they had to, just to move out as quickly as possible...
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3
1
June 29, 2023
I liked the hotel, it was very cozy and beautiful. But, there are cockroaches, stained chair covers, stains on the couch. The room was cleaned only upon request. The breakfast is delicious, but monotonous and cold. The staff is polite.
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1
1
August 9, 2024
The interior is good, the service is weak, I can write a lot. I will not be snide), it is impossible in principle
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April 13, 2024
A pleasant hotel. The room is spacious and cozy. Reasonable price. I liked everything.
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1
September 6, 2023
When we arrived, we waited > 3 hours AFTER the official check-in time - "the room did not have time to be cleaned, they are now being cleaned." We came to a very dirty room. I don't know what was cleaned there, even if the disposable package with toothpaste and a brush was lying open. They asked to change the number. The second one was slightly less dirty. All rooms are stuffy, the windows do not open. The air conditioner works intermittently - even if you manage to turn it on, it can turn itself off in 5 minutes.
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January 27
It's an old hotel, the mattresses are all sagging, the rooms are cold in winter, and there's always a problem with water.
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1
June 16, 2024
The hotel is not very good at all. Really problematic.
You should only take expensive rooms.
It is far away and there is a road nearby.
The hotel is already worn out..
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June 23, 2023
The hotel itself is normal. The room itself is also normal, but the mattress was sagged, the blanket and bed linen in general are terrible! The blanket is all lumpy inside. The TV is small, the towel is old, one towel was even torn. There is no bathrobe. The bathroom is normal and spacious, but the shower was a little rusty. I have not tried breakfast, there is no buffet, as I understand it, they are prepared individually for everyone. This is a minus, in the morning you will wait until they cook for you. The receptionist was a guy, very polite and friendly. Will I stay at this hotel again, I think not.
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3
June 13, 2023
The hotel is worth the money. The price/quality ratio is fully consistent. The hotel is located on the right bank, 12 minutes to the center by taxi without traffic jams, 30 minutes to the airport.
The rooms are clean, high ceilings, and all necessary hygiene kits are available
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September 20, 2023
Disgusting hotel! Everything is very old! The mattress is falling through, the air conditioner is old and makes such a noise that it seems like a rocket was launched. Dirty carpet, bathroom. Wi-Fi does not work (they referred to broken wiring and allegedly waiting for a mechanic, after a day of living the mechanic did not appear), there is not enough lighting, it is very dark, plus the lamp did not work (they changed the bulb the next day). There are no breakfasts, the location is very far from the center. I do not recommend it
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January 25
Nice hotel, helpful staff!
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July 15, 2023
Like it. There is a parking place. There is a grocery store nearby. A decent breakfast. Not far from the center.
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October 6, 2023
We drove into the first room when the air conditioner was turned on, the smell of burnt wiring appeared. Of course, they moved to another room without any problems, but in another room the shower switch was falling off, and a piece of wallpaper fell off behind the bathroom door. In general, the idea is good, according to the design and concept of a boutique hotel, but as of August 2023, the room stock is already very shabby.
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August 31, 2023
cleanly, but I took 2 stars for:
1. I ordered a transfer, they said they would wait. As a result, no one met me. Upon arrival at the hotel, they said that the transfer had not been arranged for me.
2. 1 TV out of 2 did not work, the switch from the watering can to the shower was broken.
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July 24, 2023
There are no conditions for living in the summer! The air conditioners did not work in the rooms, the windows did not open, there was nothing to breathe... the curtains were dusty, they even smelled ... the sink drain was clogged, the water did not go away... and of course no one warned about this. There were no hangers in the room... what kind of bathrobes are there ... this is not an acceptable luxury ... There were a lot of disadvantages! We asked for compensation... compensated... with a free breakfast)
There is only one plus, the staff are polite and patient, but not knowing what to do in this or that situation ... they just cheat😅
I will definitely not choose or recommend this hotel anymore!
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1
February 12, 2024
The room is clean, the bathroom is also clean. I didn't like the fact that in three days they never cleaned the room and didn't bring a single bottle of water or toilet paper
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January 15
Nice hotel
The prices correspond to
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January 12, 2024
There was an early check-in, which was negotiated in advance.As a result, the room was not cleaned, the bed was not made, there was not discarded garbage from previous tenants.The glasses were also unwashed, with leftover liquid from previous guests.The embarrassment of such a picture was not pleasant.
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1
March 21, 2024
Very cold. Windows do not close , showers are not conveniently made in the restrooms , they open and the door can be smashed against the toilet
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May 24, 2023
The hotel is cozy, but everything is already so old. The shower didn't work, the hot water wasn't hot at all.
We occupied several rooms, in other rooms there were torn sheets, then when checking in the room was not cleaned at all. There are stains on the guest chairs, and yellow streaks on the extra pillows.
Breakfast is normal.
The administrators are polite and helpful.
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July 1, 2024
The hotel is good. Cons in the room where I stayed:
1. Low lighting
2. There are few outlets.
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February 3, 2023
A terrible hotel, I do not advise anyone, we rested for almost 2 days in Kazakhstan, stayed at this hotel after reading reviews that are 8.7 out of 10 for a minute! Who, who are all these people who gave this hotel high marks?! We have something to compare it with, the rooms are dirty, cold, there are heaters, but they are either broken or melted, there are bathrobes, but they are torn, the kettle is burning in the room, there is no outlet at table level, respectively, you put it on the floor, there are not even light bulbs in the floor lamps! The renovation is 15 years old, the wallpaper is peeling off, the carpet is coming off, the rooms are being cleaned. In general, this is a horror, I do not recommend this hotel at all! The price includes breakfast, but it would be better to eat somewhere outside this institution, they give it as if they were stolen, everything is not tasty, cold, mold in a jam jar, in general, outright bullshit for our money.
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3
October 10, 2023
In general, a good hotel, the only thing I took a room with good sound insulation, but even so the manager came and complained that they were quieter
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January 9
The furniture is tired, but the staff is great
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