Be aware!
I put money into atm but my money was just taken by them
They even deleted the videotapes, so they could get to have my money
Dont trust this bank
Although I went last week of the year and it was more than usual crowded the plenty of working staff made the service goid and fast.
Most of the staff spoke English as much as necessary.
Nice and helpful information desk.
The Queue ticket machine is only uzbek-russian but information desk will help.
Excellent service office, very comfortable, pleasant interior, plenty of space to wait. The staff is very attentive, the girls at the reception help to choose the right service and get a ticket, waiting in line was no more than 5 minutes. The operators were polite, quickly helped to solve my question and explained everything.
What should be improved: there are several universal cash registers and they do not have an electronic queue, which creates some confusion. It would be better to give them coupons as well.
The Capital's head office. Arrange, change, register, reissue, open/ close an account and a bunch of different banking functions and features - All this will help you do in this branch of the bank (however, as in any other branch of Kapitalbank). Very polite and qualified staff, everything is orderly, systematic and there is no confusion with queues. The shortest possible time for processing and executing applications, qualified and detailed answers to all your questions. How many times have I applied- I have never regretted that I became a customer of this Bank!
The office is very comfortable, large, and the staff is qualified. Not far from it is the Beeline office and the public services center, which is necessary for foreign citizens when receiving a card. I recommend.
Lots of windows, they work fast. It took a couple of hours to replace the cards for a non-resident. You need to have a registration and a pinfl with you. They are currently issuing a visa and Mastercard for 5 years. Pinfl received a state service center on Bunyodkor 7g, you only need a passport and money, they do it the next day for 25k or urgently during the day for 300k.
I changed the SIM card in my phone to an e-sim and all SMS (otp) are not coming.I can't transfer the money from the deposit to the card in order to pay at the store. I'm getting a call for support from my mobile operator. The mobile operator said we had nothing to do with it. It turned out that Capital bank had a problem. Support for liars and football players. If you have made such a compliance, then train the support service - they have recruited football players and illiterate employees who mislead people. By the way, I have applications from other banks - there were no such problems
All right: quickly, politely, professionally. There are a lot of people, but the waiting time is short. Cashiers work fast. The location is quite convenient. I liked it, I will contact you again
The only bank in Uzbekistan that opens international cards to non-residents without dancing with a tambourine. You can immediately withdraw new-style cash dollars from the card (without commission from the Kapitalbank card).
I give 5 stars, but in general 4.5 stars
pleasant smell in the hall
attentive staff
The only moment operators seemed to be missing, the tables for operators were free in the amount of about 5-6, so I had to wait in line for a card replacement for 1 hour and 15 minutes
This is probably the most "civil" branch of Kapitalbank in Tashkent. A nice girl at the reception, who explains everything clearly and clearly, there is no crowding, as in other offices. Everyone is polite. I was pleasantly impressed by the visit
The operations department, a lot of managers, but the service certainly leaves much to be desired, I am generally silent about friendliness and informativeness, except for the girl who stands at the issuance of coupons. I registered an application for a card through the application, downloaded all the documents, arrived at the time indicated in the SMS that came after registration, as it turned out, all this does not work, and I need to register the documents again.... I got the cards, but I spent three times more time than I planned
It's not the first time I've been to this department and every time I think, why? Because it's central, probably. If the department is central, it should be exemplary a priori. Unfortunately, it is not. Long queues, lack of staff, and sometimes incompetent staff.
It took me exactly an hour and a half to get a bank statement and a certificate with the balance today, of which it took almost an hour to wait. Why? For the most part, there is no distribution among employees who does what - everyone does everything, including managers, to whom they run for a solution. If everyone is doing everything, why do we need different coupons with letters? Make a single numbering! Simply because the request is rare, it is placed at the end of the list and moves unevenly in the queue with other requests. I recommend that customers watch which letters move the fastest, check with the operator what kind of request it is and take the appropriate coupon! That's how, if the system is poor, customers have to get out of it!!
A separate question to the heads of the bank: why is the certificate of the balance worth 100 thousand soums? For what?))) This is the most standard automated banking system.an operation that does not involve any complex mechanisms and solutions. If you have not automated it yet, then this is a sign, and I am giving it to you now!
Further.
Hang another monitor with a queue above the reception, it will be more convenient.
In the waiting room/main open space, use the climate control system, which will automatically adjust the temperature! It's stuffy when there are a lot of people.
Do not write the numbering of operators on the dividing walls between employees, but make separate signs facing the visitors! Look at how it is done in the Russian Sberbank, do not reinvent the wheel. It's more convenient for customers this way.
If there was a choice , you wouldn 't even put one star , you're waiting for your card to be issued , and when it 's your turn , they tell you that there are no cards left , and they can 't even say it in advance , you're just wasting your time
Very high-quality and professional service, in any matters of their clients. At least I really like the work of the staff and their cultural and professional attitude towards customers.
The bank is good, but
Today 09.11.2023 at 12:10 I was somewhere and wanted to open a uzcard for salary.
The operator who served me was a bit rude to begin with, it felt like she was doing a favor to the MNE (client). To the question "What is the difference between the application Kapitalbank and Uzumbank (formerly Orange)", she replied:"and why do you need this" I honestly was interested because Uzum Bank application also integrates with Capital Bank cards. Since she looked tired or there was a feeling that she was ill, I politely asked, "Alas, everything is fine, maybe you feel bad?". In response, I received a boorish answer that it was none of my business and I shouldn't care. Terrible customer service, employees do not try to help CRM at all. It's like everyone's doing us a favor.
I ask you to take this into account for those who are dissatisfied or for any response comments to contact
When will we have a normal customer service
There are long queues, but employees are much more competent than in the neighboring branch, they can make inquiries, about which they say in the neighboring one that there is no technical possibility.
Our favorite branch of Capital Bank. We are sending all colleagues and employees here. They help to solve customer issues very quickly. We are satisfied.
Queues are tough, but overall cool. You can apply for a visa and local cards at the bank during the day. They're just named names.
Tip, sign up via the app for a specific time
I do not recommend this bank, because I bought dollars at their ATM during non-working hours (because of the flight, I had to buy dollars through an ATM at an unfavorable rate), I was given shabby and worn dollars, any bank changes such money with a 10 percent discount, there was no receipt issue, because I thought there were problems with this they will not arise, as a result, after arriving in Tashkent, I went to their office, asking them to exchange these dollars for new ones, others. I approach the exchange office and explain the situation, to which they begin to be rude to me and say that these dollars are normal and ask for a check that I changed this money at their ATM, I said to look at the cameras (because all ATMs have a camera), to which they answer "I have nothing to do with this becausefor such a small thing." Then I go to the reception desk, again I explain the situation, to which they answer me in general that their ATMs generally do not change bags for dollars, I am shocked that such incompetent people work in a bank. I had to change it back to the bags in their branch and buy dollars from another bank.
In general:
competencies - 0
respect for customers - 0
service - 0
Working quickly, and qualitatively, my work is very quickly solved at the opportunity.I am happy with the services and recommend it to everyone. The staff are kind.
A large department and, as far as I know, a central one. Customer service is fast. For residents, the speed is higher, for non-residents it takes longer (they often mess with documents a lot, and it takes a lot of time to explain to card recipients especially) the location is convenient if you take the whole area as a whole. The operators are friendly, patient and knowledgeable about their work. She did not use the services herself, but accompanied a friend.
Generally well done! Everything is on coupons, quickly, clearly. The registration of the cards took a little less than two hours - a visa and a local card.
Everything is very fast and convenient, if you do not get to lunch from 13-14 o'clock. All operators leave for lunch and have to wait until 13:50 for sure.. plus the queue accumulated during this hour! They are called by electronic queue.The guys work quickly and politely!
I have been serving in this bank for more than 3 years.. The staff is responsive, in the currency department I would like to mention Fozilbek and Feruzbek, who professionally and promptly help with conversion and payment..👍
In the card department, Sherzodbek will always pay attention and help 👍
In the translation department of Dilya and Shahid..
In general, well done, thank you for the service🙏👍
There are a lot of people and the service is cool and quickly solves everything thank you to all employees thank you from the director to the operator and manager thank you thank you
There are a lot of advantages, they served me quickly. The staff is very professional. Employees give a lot of recommendations about banking transactions
You can easily make a bank card, to do this, take the registration at the hotel, then go to the local MFC, and get the card in an hour. The exchange rate is normal, but it is more profitable on the market
The bank is of a good level. The main problem is that many operations that one person can do are performed by four people at once. Unnecessary movements are turning your back to the client, not your face.
What a blessing that they exist. And you can apply for a Visa that works for Russian citizens abroad. And even with foreign online services. If only Amazon had delivered to Uzbekistan... The instructions are available on the Internet. The entire procedure takes three days for Russian citizens. The staff is very correct. There are a lot of people, but the atmosphere in the queue of relocators and visa tourists is friendly. The location is convenient.
The bank is just a bomb. The service is at the highest level, the staff advises on all issues on the spot. I got a loan in a few days without any running around.