Terrible online banking. I won't use it at all anymore. I regret that I issued the card, it is impossible to log in a second time. Why is your bank not working again and won't let you log in??? SMS messages are coming, the bank is setting up a circus with horses!!! He refuses to recognize my face!!! This is your bank's problem, not mine! While abroad, I also couldn't log into your bank. I don't want to use it anymore, because the bank is not reliable!!! I wrote complaints, employees called me from their number. Is it even okay to work like this? What else do I need to do, which place to turn??? This is a concrete mockery of the layout of your unfinished system!!!
A good fast-growing bank in Kazakhstan. A lot of innovations. I opened the card in 1 day.
Everything seems to be fine, but then why not 5, but 4 stars, you ask... I'll answer it.
The whole story with Kaspi Bank reminded me of the very strong monopolization of the banking services market. In Kazakhstan, people have long been unable to imagine life without a Caspi Bank card. To pay for something - Kaspi, to buy online - Kaspi, QR - Kaspi, public services - Kaspi. Yes, even the passage in public transport is Cheap. It shouldn't be like this. This is already a big monopoly on vulnerability, which many people and the economy of the whole state depend on! Tomorrow something will happen to the bank (license revocation, hacker attack, sanctions, etc.), the whole economy will simply collapse in one day. It shouldn't be like this. Think about it.
And now to the point. Why is it still impossible to add a Caspi Gold card to Google Pay? What is the difficulty. I added the card of the same national bank without any problems.
Why is there no online banking? For example, it is not always convenient for me to do something from my mobile.
In general, there is something to improve, there is much to strive for.
I have been a customer of kaspi Bank since February 2024. When making a card in Almaty, everything was fine: responsive staff at the bank branch, speed of work, quality. But when using the card, while not in Kazakhstan, I faced "difficulties": the bank blocks transfer attempts, employees in the chat only say: "We are sorry", "Wait another 30 minutes and they will contact you, but for now you cannot make ANY transfers or cancel the blocked operation." As a result, after an hour and a half of waiting, nothing happened, the call was not received and the staff cannot do anything. In fact, I have a card that I cannot use because the bank has blocked all transactions on it and refuses to contact the client. I highly recommend it.
An excellent bank, I made a Caspian gold card there, for citizens of the Russian Federation, I need documents a foreign passport with a stamp on crossing the border, preferably a fresh one, an INN can be made in the PSC as well with a foreign passport, snils and Inn of the Russian Federation, a residence permit in the Russian Federation and a Kazakh phone number and your card. The managers are all great guys, they told everything, explained, issued the card and issued it in 5 minutes. Recommend 👍
I made a Kaspi card in this branch. I was very surprised that I was issued it within 15 minutes. 15 minutes personalized card. After all the procedures with the manager, you go to the vending machine, he takes a picture of you and after 60 seconds gives you a personalized card. It's just awesome what progress has come to.
My review concerns the caspi store's service. To say that the project was a breakthrough is to put it mildly, Everything was great until the 22nd year, then Kaspi began to spit on its customers: buying more than one product, the seller of the caspi store can easily refuse after a couple of days or send a completely different product ... the caspi store does not give you any guarantees and no sanctions against such sellers therefore, the end user suffers accordingly. Of course, you can order a re-canceled product from another seller, but if it was some kind of promotion and it has already ended, respectively, you remain with your nose and either the delivery time suffers or you will have paid withdrawals. In general, my conclusion is that the project was top-notch, but Caspi bank screwed up their relationships with end customers, the service is wooden, the reviews are usually screwed up. I advise you to think 10 times and eliminate these disadvantages before contacting the store's caspi!
Caspian is an excellent bank. I got the card quickly. There is a special device that takes photos and issues a card itself, which significantly speeds up its receipt in comparison with the usual way of obtaining it through a bank employee.
I opened the card in December, all registration and issuance takes 10-15 minutes, convenient. The conditions on the map and the main operations were described in detail.
A review on the marketplace. They cheated with the accrual of bonuses. When buying, it was 10%, in fact, the minimum was accrued. We conducted a "check", called - there was no action. Be careful when buying expensive goods, take screenshots. This is not the first time I have encountered problems with the accrual of bonuses.
I came to make a map. We did everything very quickly, everyone is friendly and ready to help. The card was released immediately, no need to wait a week. We immediately installed the application and helped to figure it out. In general, the level is on top.
1. The waiting time in my case is 5 minutes, the queue is electronic, the scoreboard is well readable
2. The service is above all praise, the staff is polite, customer-oriented, helped set up the bank's application, told about all the pros and cons of the Kaspi Gold card, was at the Uralsk branch, 127 Kurmangazy St.
The room is clean.
Qualified and friendly staff. Everything is arranged very conveniently for visitors. We definitely recommend it.
It is very convenient to replenish cards through ATMs. It takes no more than thirty minutes to receive the card.
You will need an IIN and a Kazakhstani phone number, a document on legal stay in the territory of the Republic of Kazakhstan. There is convenient parking next to the bank Branch.
The polite receptionist helped me make a map very quickly, solved my question in 10 minutes, I didn't have to wait in a long queue. I will definitely come back again! Thank you very much!!!
Responsive, polite and attentive staff. They helped with the registration of the card. I didn't have to wait at all. It's nice to come into this office. Thanks
I issued a card as a non-resident of Kazakhstan! Everything is very fast! A polite female employee who helped me! The card is issued with you. It is printed on a special device!
I came to issue a debit card, the personal card was ready in 30 minutes!)) The staff is very polite, everything was explained and helped. Thanks for the great work!)
I think Kaspi Bank does not need advertising. A good bank. The service is excellent.The bank's application is excellent. Girls managers are professionals in their field. The only downside is the high interest rates. As it is, everything is OK.
I paid for the target with a Caspi card. The average exchange rate at the time of writing the review is 570-580 tng per dollar, even for exchange in the bank itself.
As a result, I was charged 590 per dollar and I went into a strong minus. The support simply sends unsubscriptions that there may be a difference in the exchange rate.
I understand everything that there can be a difference in the exchange rate for one day, but for it to be so huge is strange. I want to emphasize that the support refused to solve my problem and wrote me only unsubscriptions.
I issued a bank card at this bank.
Positive:
- qualified and courteous staff (we have previously clarified whether all the documents are available);
- waiting in the queue is minimal;
- explained all the conditions in detail, helped with the installation and setup of the application;
- a separate story with the "cartomat". The name card is printed for no more than 1 minute.
Minuses:
- there was a problem with parking.
Good and fast service by numbers Here you can update the card in 5 minutes if it is already expired. . But the disadvantage is that the parking is very small and you have to park the car far from the bank. Another disadvantage is that one-way traffic., stopping in one direction, which is very inconvenient.
Incompetent employees and operators
I'm waiting for a transfer from the third day
The bank has received the money and is silent that documents are needed for confirmation
I have sent everything, all operators are throwing millions of requests at each other, the issue has not been resolved
I have no idea what to live on.
Thanks to Kaspi for the excellent work!
It seems that there is a staff. And the cash register. And an ATM. And even a postomat. Round the clock. But: why, according to Kaspi's services, does the staff direct everyone to the bot in the application? Why can't they help connect the necessary functions themselves instead of boia? How do they differ from those who sit in the head?