Kazpost
135 reviews
October 28
Oh, there are always a lot of people. one operator for everything. They are cutting workers and one barely manages to cope with such a load. I definitely wouldn't work there, what their bosses think is bullying employees and people in line. After all, mostly old people who are used to paying for receipts with cash are sitting there. Who can't do it any other way. Oh. Patience to you employees of the post office and to us people.
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October 29
The post office is nice and convenient, the staff is good, but the surrounding area is just trash, especially when there is precipitation. Do neither the companies nor the city leadership see what is going on here: tiles somewhere, crushed stone somewhere, the surrounding area is in a very depressing state. Bravo, but the vegetable stand has been installed.
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October 25
Since the mail is good, but I have been waiting for the parcel for 1 month, I wanted to pick up the parcel on the weekend, but it does not work ozone always works.they don't work on holidays, they don't work on weekends, they always worked before
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1
1
August 5, 2023
The service is excellent!The staff is polite, they will always help, explain if something is not clear.The time of arrival of the parcels and the storage cell are sent immediately.
I really like receiving parcels here. There is a very nice square around the post office and you can walk there!
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4
3
October 17, 2023
Previously, our mail was the pride of the CIS, but recently something has happened... Of the four mandatory employees, two or even one work....both at the checkout and at the delivery of parcels. However, there always seems to be one employee at the reception of parcels... In general, in order to receive a parcel weighing one hundred grams, I spent 35 minutes at the post office for the last time.... It seems to me that the main problem is the lack of workers...
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4
1
June 18, 2023
I asked the girl in the first window from whom I could get advice on sending the parcel. I wanted to clarify the cost of sending. I was sent to the second window for information, where there was no one. I waited for 10 minutes, no one appeared, then I turned to the queue that was in the third window, asking where I could find out about the shipment? The people in the queue said in the third window. Thanks to the queue that can tell you, and what is an employee doing there who gives incorrect information and wastes customers' time?
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1
January 20
The post office is working, I received the parcels
and for payment or dispatch services, it is better to look for another branch, you will lose two or two and a half hours of your time
but in the end everything will work out, there are no questions about it
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3
March 8
Overall a good department.
Sometimes there is a long queue.
They serve you quickly..
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3
September 2
Fast reliable and friendly
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July 1, 2022
Leaves much to be desired. I spent more than an hour to send the parcel across the Republic of Kazakhstan. There are very few people working, 5, 6 people. Nevertheless, it is not clear what they are doing for a very long time. It is worth noting that the staff is polite, but not optimistic. Even if they are not paid enough, the customers are not to blame. The attitude is like in government agencies, and it happens better there. The feeling that they have no incentives, no customer orientation. A plus can be attributed to the help of employees to each other. But a very weak consultation. One girl could not get anyone to verify her kiwi wallet. Remembering that I might need this soon, I'm in quiet shock.
In general, everything is very sad in this post office
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3
1
September 4, 2023
A very bad kazpost came to receive money for an older one, they did not give it, and through Kaspi they did not give it for a new one either, and they are very bad and rude about wearing it
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3
1
August 26
I have been serving here in this department since 1986, everything is great and fast
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August 8
Well, our kazpost is always a mess, everything is scattered dirty, you pick up the goods all in the dust well, in general, as they say, does not live but exists
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January 30, 2023
the service is generally good. The waiting time depends only on the queue. The staff is working well, everyone will do their job without complaints
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3
3
January 27
Good kaz mail is convenient to receive parcels, even there is no queue.class
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3
January 24, 2023
Very poor service, I waited an hour and a half to pay for utilities, employees barely move, they work on computers as if they had just seen them and did not know where to click. It's just a nightmare.
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1
September 28, 2023
The parcel delivery area is well thought out. Even if the notification did not come about the cell, you can always ask the manager.
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2
September 21, 2023
It's disgusting, you can sit in line for an hour, and then it turns out they don't have any SHK to send and sending doesn't work. Luxury!
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3
September 15, 2023
They also lost the parcel and do not want to return the money, despite the fact that the application has already been written and the parcel was insured. It's a disgrace!
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3
1
May 2
They often do not work in full force, slowly. They are rude to comments.
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3
1
October 24, 2023
I turned to them once, ordered a courier to send the parcel. I waited all day, from morning to evening. The operators replied that they would arrive by the end of the day. But no one arrived at 6 or 7. The next day they didn't even apologize. That's not how well it turned out. I won't say goodbye to them anymore.
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3
October 12, 2023
The electronic queue is constantly broken, if you want to be served quickly, you are definitely not here
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3
March 20, 2023
Convenient branch, especially the parcel supermarket. You can order from Ali directly to this address, then come and pick it up without waiting in line.
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2
1
March 15
There is 1 manager working. The others are having lunch . There is still no service
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1
June 16, 2022
Terminals do not work to get a number, they are sealed with the inscription DOES NOT WORK. Operators work very slowly, they take 2-3 hours to process stacks of letters from legal entities, it would be possible to set up this process. I had to go several times to send the letter.
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3
2
October 23, 2022
There are constant queues, sometimes you have to wait from 40 minutes or more. The device that issues coupons does not work forever, the workers are dissatisfied with something all the time 🤦🏻♀️
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3
1
June 3, 2022
This is kapets comrades! Rude treatment, the queues are terrible. Letters, parcels, delivery, sending all in one window. In other branches, parcels from China are issued separately. Here, such people are allowed to pass without waiting in line. It's just awful. They are also rude
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3
1
December 4, 2023
Everything is super fast, the operator is a queen.
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1
1
January 4, 2023
It's a regular post office, but besides that, you have to find parcels on the shelves yourself. That is, the service is not the best
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July 1, 2023
A quick check-up, the staff is friendly, I am satisfied.
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3
1
November 4, 2023
So-so...constantly a crowd of people ..and the service is lame
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1
October 14, 2023
Terribly rude workers. No one knows anything.
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3
July 29, 2021
Yes, I liked the service, a nice girl, explains everything to everyone, helps, prompts. Uses both languages, without ignoring those who speak Russian. She is friendly with everyone. I sent a package. All right
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4
May 3, 2022
The lunch time is different! It is not specified in the schedule yet, it is written without interruption! Once I came at 14:30, they said lunch, I waited 20 minutes. The next time I came at 12:00 there was lunch again
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3
1
September 14, 2021
Digitalization, at least to some extent, began in Kazpost, not much, but the service speed has improved and the service has increased. But there are still reserves for improving service and service speed
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1
July 17, 2023
Quiet horror!One cashier for two hours per customer!The Stone Age!
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3
1
December 22, 2022
It's difficult for them. I understand. But to lose the parcel. Write down the phone number and do not call.... Upset
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1
July 2, 2021
People try, but not everything works out. Long queues, the terminal does not always work, the mask mode is purely symbolic.
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3
June 15, 2022
It is problematic to receive benefits and pensions, there is never any money, They sleep on the move. There is always one cash register. I have to go to the Main Post Office .
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2
2
March 3, 2023
I give three stars only for not always following the working time schedule
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1
January 18, 2022
You wait for half an hour for the operators to serve, they talk to each other again, I ask the management to take action
Visitors are rude and rudely answer questions
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3
1
September 27, 2023
Don't send phones by mail
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3
February 13, 2021
Overall, it's not bad. If there are queues, it is because of the specifics of the visitors. And so, the girls work very quickly and professionally!
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3
November 25, 2019
The parcel has not reached our post office for the second time, so we have to go to the central office to get it. We recommend that parcels be delivered to the addressee at the place of residence, namely to our post office at the place of residence. In addition, kaz mail does not notify us that a parcel is waiting for us and at what address it can be picked up, we have to look for where our parcel is.
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5
1
September 5, 2019
The electronic queue does not help in any way, there are three windows and each window is responsible only for its specific operation. And this means that if all people came to send parcels, then they all stand in one window anyway, while kazpost employees just sit at other windows and do not help in any way. I would like to spend less time there, but so far it has not worked out. I will be happy to write something good when they change the service system.
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3
September 21, 2020
I liked everything!!in a matter of minutes, I took my package from the cells and immediately sent them to Minsk without leaving the building, they work quickly , explain competently , everything is fine.....
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3
3
August 18, 2019
Friendly staff, fast service, well-organized work of the department and a neat, bright and clean room
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3
October 28, 2019
I have repeatedly received parcels at this post office. Everything is automated. Comfortable. Quickly. Politely. Excellent service for the delivery of gifts
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3
1
August 11, 2022
Long service , always 🤦
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3
2
December 29, 2021
Very polite staff with kindness to them.
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3