Kazpost
186 reviews
August 26, 2024
Managers and employees, below 0 is your job. My parcel was PAID for with door-to-door delivery, but your staff arbitrarily decided that if your service does not have enough couriers, then I can come in person. I kind of need it)) but your schedule from 9 to 18 and on Saturday / Sunday off gives few people a chance to catch up and pick up the parcel. Therefore, people pay for delivery - but you are so arrogant that you change the status of parcel delivery to a convenient one for you. The call center responds we don't have enough couriers. Where should I write a complaint about you?!
Only unsubscribes from your support chat operators. Horror, not service.
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1
November 3, 2024
I came for the first time for the parcel! What can I say? Parking is a problem, since the city center, the building is large, I received the parcel properly, although I had to pay, and their cashier does not accept cards and online transfers, I had to look for an ATM to withdraw cash, since there are no ATMs in the office itself. Disappointed financially))))
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September 22, 2024
Excellent branch, everything is fast, the employee helps, however, cash needs to be prepared in advance, once again the terminal does not work, but otherwise there are no problems
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August 15, 2024
An unexpectedly modern and convenient post office. There are no complaints in terms of receiving parcels. Fast, convenient, understandable
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October 27, 2024
There is a philately department and an amateur circle. That's cool. It was nice to see and chat.
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November 26, 2023
I really like the central office of our post office. Always clean, good furniture, vending machines. Now modernization is also underway. Supper!!!! The square is nearby, with wonderful sculptures..
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3
October 2, 2024
There is always a queue, I send letters once a month, there is always a queue, it takes 1.5 hours to send one envelope....
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1
October 20, 2024
Very qualified employees serve you quickly and competently
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January 14, 2024
The Kazpost post office is like a messenger from the past in our digital time. The service sometimes tests patience with queues, but employees try to be attentive and help. Sending or receiving letters and parcels — here you feel connected to people in the old-fashioned way.
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1
November 21, 2024
It's a great place. There is an entrance and a ramp for the disabled.
True, there are long queues, but where there are none.
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December 7, 2023
I take off 2 stars for removing the electronic queue. And the big minus is that there is no caspi QR payment. I use the services both as an individual and as a company. The documents are a mess! It is impossible to find out the account balance. I have to run to the girls to work with clients, then to the accounting department... It's time to keep up with the times and make everything convenient for consumers.
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4
October 9, 2024
You have to climb into other people's parcels yourself and look for your own ... they were sent from aliexpress to a completely different mail far from home....
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September 14, 2024
A large compartment. I was picking up a package. Everything is convenient and fast.
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February 29, 2024
Constant queues and unwillingness of employees to work. You can wait in line for half a day. Kazpost, take action! Stop saving on the wages of your lower-level employees, on whose competence and quality of work the reputation of the company as a whole depends. It doesn't do you any credit.
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4
1
November 6, 2024
Good postomart! Everything is quickly processed and issued. There are no disadvantages.
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July 29, 2024
Fast service. Convenient location.
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July 16, 2024
It has become very expensive to send at least 500 grams to Munich, as if you were walking there.
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June 9, 2023
Everything here is so convenient, except for parking, of course, there is nowhere to put the car, but it is everywhere in the center. I like the service, the pleasant staff will help and explain.
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3
March 20, 2024
Why are there phones that cannot be reached? There is no required information on the site. On Nauryz weekends, Kazpost does not work for all 5 days, or does it work on 25.03 like some institutions?
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3
February 23, 2024
I put five stars only because I was served by the girl at the cashier #7 Ruzieva Indira, if possible, I will give her 10 stars alone, all the branches of the Republic of Kazakhstan are dragging one 🤩🤩🤩
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1
June 28, 2023
If you want to waste your time senselessly and enjoy complete incompetence and incompetence, then send an email to you.
Sooooo slow, operations that take 5 seconds in the real world, in this Looking Glass take 10-15 minutes. Nothing ever works. No one knows or knows how to do anything.
You can spend hours watching employees transform common sense into absurdity.
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3
1
November 8, 2023
I tried to open an account for a legal entity in this main branch. The cashier called those documents that were not called to me before I called the Kazpost call center. Often their program didn't work. Very slow service. I lost 2 days, went 3 times.
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2
1
March 29, 2024
The central post office, now there is also a cluster center for receiving parcels.
In my memory, this is the 4th pick-up point for my district.
The post office itself is a classic Soviet-built building with a Soviet service, such as "wait, I'm busy", "there are many of you, I'm alone" 🤕
Actually, there are no complaints about the procedure and the room where you can receive your parcel (order).
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June 29, 2024
Kaz Mail. The Service Is Excellent. Thank you Very Much for the Work of the Staff.
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June 4, 2023
Just to solve one small issue, I went around three departments, including the central one, at first I thought it was some kind of ridiculous accident, BUT NO - this is a systemic vice: rudeness of the staff, arrogant-dismissive tone of communication and even the transition to shouts, accompanied by humiliating gestures, 0 09 a.m. they are in no hurry to open the door for visitors, and having opened it, he is in no hurry to "wake up" - a disgrace to the Kazpost service sector
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1
July 5, 2023
It became cool. I received a money transfer. The staff is polite. When I was there, the queue was small. Although not all windows worked. The staff are great, they know their job.
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September 1, 2024
Good service, convenient location.
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May 19, 2023
Make the entrance more friendly, let more light into the hall, update the facade! You are a very cool corporation, show everyone that you are! I want more automation and luxury!
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November 22, 2023
Endless queues, not everyone works at the same time, the reception of one person lasts forever, everyone is always polite, they consult well, but this expectation = disaster
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June 30, 2023
We use the campaign to send documents across Kazakhstan. Prices for services are regularly raised , the service has remained the same as it was 10 years ago . I will definitely find another company.
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1
June 3, 2023
The service is good, the girls are friendly. There is a live queue at the checkout for a very long time. The girl did a good job outside of work because they couldn't make it. At exactly 18.00, everyone turned off the lights everywhere, all cashiers are off.They all left. I had to go out through the staff exit.
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2
1
January 20, 2023
Why does the lawlessness in the department on Tol Bi -Baizakov not end? Manager Aigul is sitting picking at his phone, when asked why he does not accept, he says GO TO ANOTHER DEPARTMENT! Also, the electronic queue does not work, all devices and monitors are disabled, there is no online queue booking service. Close it then if you don't serve it. I write repeatedly, I kindly ask you to contact me.
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3
August 8, 2024
It is in this department that professionals work!
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February 9, 2024
A comfortable room. The main problem, as in the whole city, is difficult to park.
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3
May 19, 2024
Great job, Rahmet for the work of the whole team!
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July 21, 2024
Well done good workers
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July 22, 2023
The staff is polite, there are few windows for service, you have to wait a long time - this is with regard to money transfers and receipt, everything else is fine.
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1
November 15, 2024
You can pick up the parcel quickly
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1
January 4
The staff is very rude and slow.
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October 22, 2024
Always fast in principle
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September 8, 2022
The service was at a low level, they waited 40 minutes to pay the tax, one operator served, there were 20 people in the waiting room, in the building of the tax inspectorate, the operators did not work at all, what's the matter? Dear managers, raise the salaries of your operators for the mountains. Almaty 100,000 (one hundred thousand) tenge will be enough for transportation to work and for rent, as well as for bread and water.
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1
September 22, 2023
Monday, 12th hour, central branch, but only one ticket office is open. The electronic queue is not working.
Kazpost has become a miserable desk.
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January 3, 2024
Super package socket- everything is fine. Otherwise, I did not use it.
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May 11, 2024
they close 30 minutes before closing, we ran and drove for a long time, as a result, it was closed there
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2
1
November 4, 2024
Long service
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December 25, 2022
The "Soviet Union"
Funny results of an attempt to introduce modern services and technologies into a team of female grandmothers using "accounts" 🥸
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1
1
January 21, 2023
No matter how many times I picked up parcels, there were no problems, even when I forgot my ID. Sorting is going well, the parcel is in the cell that was indicated. There are no comments, the staff are adequate👍
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1
October 18, 2021
On 18.10.21, I called 2712195 at 5.30 pm to find out. why the notification didn't arrive. as it turned out, the head of the Bimuratova department answered me, saying that if the recipient did not receive the letter, then you will not receive a notification. I was not satisfied with the answer, I paid almost 3,000 tons for one piece of paper and for what? No specifics! she told me to register on the site, as "I will still need it." and when I said that it was unlikely with such a service. she started talking in a loud voice, repeating her own that registration is mandatory, not listening to me and interrupting. The third time I asked her to shut up and listen to me, she hung up. after calling again and asking questions to another adequate employee, I found out the name of this boor to file a complaint. The first question is, thanks to us, your employees get paid, so let them talk calmly. the second is 3000 tons for one envelope with one A4 paper, the amount is decent, so increase your service! Third, I will not contact you anymore and will not recommend it to anyone! Fourth, the poor subordinates of this Bimuratova, if she screams at clients like at a bazaar, I imagine how she talks to them!
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13
1
August 30, 2024
For the USSR level 4 stars, for the world standard 2
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September 8, 2024
Friendly
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