The consultant girl explained everything quickly and easily, all the services that I wanted to do personally with the operator, through a coupon and a queue, can be perfectly done online by phone , which the consultant kindly provided me with . It was very fast , pleasant , and the visit left a good impression .
Kazpost is a large company that is developing, but unfortunately does not have time. Previously, there were 3-5 checkpoints in the city of Karaganda. But now everything is closed and does not work anywhere. There are supermarkets of parcels and it is also not entirely clear where you take it yourself, where they do not let you go on the shelves and give the parcel, and you stand and wait for this grandmother to be free, but she usually takes her time, also swears))). The ideas seem to be good, but the implementation is lame. Once I saw that the exchange rate was low, I went to kazpost to change the currency, in the end I regretted it, I sat for 25 minutes filling out papers, some kind of incomprehensible bureaucracy, it takes a lot of time and, accordingly, funds, employees spend most of the time doing paperwork, and people are waiting, so everyone is always angry at the post office
There are always queues. The electronic queue does not correspond to those actually waiting. You need to wait an hour or even more to send one letter. Stuffy. Operators often make mistakes. Swearing. I try to come less often. Cheban swears like in a bazaar
Almost always fast. But, I'm picking up the parcels, I haven't sent them yet. But it's a pity, of course, that the post office on Poletaev does not work for delivery, of course it's much closer to me there.
The specialists are not trained. I spent several minutes explaining what an attachment inventory is. Because the employee persistently tried to seal the envelope, implying that the inventory is the text on the envelope.
Stuffy.The air conditioners are not working.Mail is accepted for a very long time.1 window.You stand in line on a receipt, then incomprehensible people get in line in front of you, they find themselves online booking a queue with bags of parcels, and you go further and further to the end of the queue.The online queue does not synchronize in any way with the queue that has been standing in the hall for an hour or two.And so you can stand until closing time.Horror in one word
I've loved mail since I was a kid. We bought postcards, calendars, stamps, and sent letters and parcels there. And now the post office has become modern, but it has not lost the charm of the old time. She also showed her granddaughters how to write and send letters. They really liked it. Convenient location in the city center and a beautiful building
The service is quite normal, sometimes very fast. But it's warm in winter and cool in summer. Honestly, I just really like the building itself, so 5 stars
The staff is very polite, they often help with past parcels, everyone is very responsive, the waiting time is not long, all the staff works very smoothly and does not make you wait too long
The most popular post office. Convenient parking. The staff is attentive and polite. Fast service. Convenient work schedule. All parcels were received on time.
The girls are very pleasant and active, they will always help and tell you! I have never heard rudeness and rudeness! The program often does not work, but this does not create much interference with operation and maintenance. It is very convenient in the city center!
I don't understand why people here praise the service.The building is big inside and there are few people.I won't say that all the peronal is rough, but there are some.Just recently I sent a dog abroad.One Kazakh woman was terrible in communication, but the other was kinder.In principle, I stayed there for 10 minutes +-
It was lucky that there was no queue
It would take so long
This time the package worked disgustingly for a very long time it took 11 days from Uralsk to Karaganda there was a grape seedling there naturally this affected its quality I arrived at one post office at the specified time they said we don't know anything sent to the Main Post Office there too they didn't find anything at my address sent to the sorting center there I picked up the parcel next time well I'll think about using the mail or not
If you order parcels from China. You pick it up very quickly. The text message came. They came in and took it away. It is only necessary to double. Which can now be taken electronically from Kaspi. The girl is sitting polite. It serves quickly. There is never a queue
The most disgusting department, if there are free tables, works 2-3!!! Provided that the department is central! You wait in line for an hour! How much can you mock?
A large building.
There are a lot of ticket offices - a maximum of 3-4 windows out of 10 work. The waiting time is about 30-40 minutes per window, so calculate your time.
In a word, Kazpost, no service, pandemonium, there is no automation of self-service. Although as a suggestion, a person could enter the destination and sender's address in a special tableau, set the necessary requirements (with or without notification), registered, etc. put an envelope where automatic weighing and sorting would take place (region / republic / foreign destination), and online payment.
The building is beautiful, the ceilings are high, and the customer service (except for receiving parcels from online stores) is terrible. You can sit in line for 30 minutes, up to 1.5 hours. No one is in a hurry. I would like to ask - "Why did you get computers?" And the answer will be silence... The concept of "timing" is not familiar at all, but it is a pity. 🤷♀️
the staff is polite. The work with a large number of people is well done. The disadvantage is that the TV screen did not show the queue number. Because of the hum of the people, it was difficult to hear the voice that sounded the number.
The place has gone very bad. Sending a simple email is a real quest. Employees are constantly shouting at each other like in the market. They swear, and a general feeling of a bazaar rather than a solid institution is created.
I'm already silent about the chronically buggy electronic queue system.
Well, about the service, as always, they seem to be beautifully dressed, it seems ..., In fact, there was no correct behavior on the part of employees, no specifics, and kicking around the offices
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1
homostick
Level 5 Local Expert
December 4, 2020
Most often, my parcels are sent here. They're doing fine. But I was upset by the case when they called me and told me to pick up the parcel, but the parcels were not put in the box. I looked at the telegrams later, being in the department, and realized that the truth was not put in the parcel box. Do not call and do not tell me to pick up parcels if they are not waiting for the recipient, please! Because of this, I stayed in the department for two hours, waiting for "after lunch they would put me in a cell." It was like this before too. When I sent the package, everything went fine. The staff is good.
I always received parcels at another Kazpost office.The other day, a woman called with a message that I had received a package and needed to report to the head office. When asked why my parcel is there, and not where I always receive it, an employee of this branch answered rudely and disrespectfully. She answered my repeated call by ignoring it.