INATTENTIVE STAFF
Grodno Trinity shopping mall 3rd floor
On 11/20/24, we took a Duet Basket with coupon 7070. When they took it away, they did not check that there were no French fries in the package (although why should WE buyers double-check for employees, they should immediately do their job efficiently). It was only at home that they discovered what was missing. It's not a big loss, but when it happens more than once, it already starts to get seriously annoying. People pay money and want to receive their order in full!!!
Why 4/5 - I'll explain now.
Positive:
1. They cook quite tasty
2. There are always surprisingly places and quite comfortable, with sofas
3. On average, with a packed hall, an order is prepared in 30 minutes, I think it's not super long considering that there are about 20 orders in execution.
4. Burgers do not break apart as in the same McDonald's.
Minuses:
1. Sometimes they don't add to your order, you have to come up and ask.
2. Potatoes feel like they're just warmed up in the microwave.
I ordered a milkshake. After 10 minutes of waiting, the employee said that they could not cook and would replace it with another drink. I said that I was not satisfied with this and asked for a refund. One star just for getting the money back quickly. After that, I ordered a cocktail at BURGER KING, which was made for me in two minutes. Please respect the customers and their time!. Therefore, I do not advise you to stay here!!!
I have never seen such terrible places like this before, it's just that I do not know what to call it, people work there without experience of such unprofessional work, I have not seen it easier to go up to the 3rd floor in the same KFC and at least be safe
On April 20, I bought a twister in the KFC on the first floor for my daughter. There was a cutting knife in it. Miraculously, his daughter saw him. The restaurant admitted guilt. An application has been sent to the sanpin.
Round-the-clock and impeccable assortment of delicious food for any family member, I regularly pamper my household with fresh and delicious food and drinks
Well, it's better than on the 3rd floor, it's comfortable, there is a toilet, kiosks are always working and even Eminem is playing in the kitchen, I put 5⭐
I often visit this place. I was pleasantly surprised today. The order was served in just seconds. Hot and fresh. Powerful! Receipt : 156531
Document 7097.
Thank you for your work!
When ordering, cheese sticks were named, as a result, onion rings appeared in the receipt and on the tray. The milkshake tastes like concentrated syrup mixed with cheap yogurt.
See original · Русский
1
3
Show business's response
С
Сергей Г.
Level 10 Local Expert
December 5, 2023
It's a great cafe. Good location. A cozy atmosphere. Fast order waiting. The interior corresponds to the KFC network. Everything is cooked with taste and soul.
They made the wrong burger, when we told them about it, they informed us that the one they made was exactly the same, only other ingredients were added, they would not change :)
Everything is delicious, polite, fast, yes. But the point lies in speed. I made an order from the car. A bag of food was immediately given out. But it wasn't even warm. Cold, like... well, in general, I don't drive a microwave in the car - it just so happens: there is no microwave in the car and that's it. And eating cold burgers is not the best pleasure in the world. Therefore, there are two signs.
Guys. Be careful. I bought it today, 11/19/21. order 315 - star Basket. One wing was not put down. It's kind of unpleasant. Should I double-check you every time now?
I supplement it on 12.10.2022. There is a sign on the order window - you can pay via "PAY". when I announced the QR code of the Payment in the phone, they made big eyes - what is it, they say, and there is no scanner. The elder was called for help, The same girl did the same thing - they say we don't even know how it is done. Administration - either explain to the staff what it is and how to work, or remove this type of payment from the service altogether.
Lately , some solid shoals , then they will take the price for one position and make another and the one that is cheaper , then the loaf crumbles , it used to be somehow better .
Tasty, clean, neat, there are no long queues, pleasant prices.
The burgers are delicious, but I want the filling to be evenly spaced (both under and above the patty).
It was delicious. But for some reason it's barely warm. the hall is clean and beautiful. There are enough free tables on a weekday. The staff is helpful. He waited patiently until we finally decided on the order.
Kfc 1st floor, we made an order with ourselves (12 wings), our order was the second, the waiting time was 17 minutes, 17 minutes 12 wings, it's funny, moreover, that people who came later than us and also ordering wings left before us, approached asked what was with the order, did not hear anything intelligible, everything could fix a simple "sorry for the waiting time " but alas.
The waiting time is long
Staff rating 2
One of the best KFC restaurants where I have been, I like both the interior and the service, but there is one thing, the tables are very rarely cleaned, you choose a cleaner table, not one that is free
One of the favorite places of our family, when we visit Grodno, we definitely go to our favorite ice cream Snickers (which is no longer there), original boxmasters, nuggets, fries, there are also desserts, it is especially pleasant to drive by car with a drive card, pleasant gifts in the form of ice cream, strips or other things provided
Great place, low prices, conscientious staff, very tasty and satisfying. And what kind of discounts, every Wednesday two for the price of one and that's not all, there are many other permanent and non-permanent promotions. Head and shoulders above other fast foods, I recommend it.
One of the coolest KFC in Belarus where I have been.
The service time was unrealistically short, I received the order literally in 3-5 minutes, maybe I was just lucky :)
Lots of seats - comfortable and clean.
The burgers are assembled soundly and evenly, the potatoes are still crispy and well salted in the evening.
Thanks a lot, Colonel Sanders, good KFC
Today we were at KFC Grodno. I really love this place, coach Veronica served us. I have not seen any more professional or high-quality service for a long time. Establishments of this level should carefully monitor the service and communication with customers. There was an unpleasant aftertaste. I would not like this employee to ever serve me.
We are often and always some kind of jambs. It happens that the strips are given away that have already lain, half cold, half hot. It was that the order was given for a very long time. Although the people who ordered after us have already taken their orders. In general, it's not bad. Depends on the shift
A fast food place, though there are always places. Awesome chicken in all dishes and good French fries. And they prepare the order quickly enough, even during rush hours)