It's not very cozy in this cafe. There is a long hall, only two kiosks for ordering for such a huge room, and those are near the cash register itself.
In the toilet, the sinks are only in the stall. If you want to wash your hands, wait until the toilet is empty. Even an adult can hardly open the doors. It is better not to let the child go alone. He just won't come out of there. There is not enough space inside the cabin, you cannot turn around.
They sat down near the window in the hall. It was cool. I will not say that it blows from the windows, but the cold pulls noticeably.
There are two entrances- one from the street, the second through the Green store. We went through the store. I didn't check, but it turned out that the entrance from the street was closed. Nobody uses it at all.
I didn't like the food either. It seemed that the chicken was not being reported. The burger didn't have a piece for the whole bun and the strips were kind of dead. There are a lot of potatoes with black dots. But this is the problem of the whole network, as I understand it.
We sat without pleasure.
The atmosphere is as calm as possible, the waiting time is fast, the staff is polite, there is a lot of free space, the music is foreign, the food is delicious, the burgers are juicy, cleanliness is maintained, drinks with water do not seem to be mixed, milkshakes are delicious
We have always taken food here for several years and everything was fine, but today the blonde girl ruined everything about the service in this institution. We will not go to this point again. The girl did not want to work as much as possible. At first, I had to wait 7 minutes until they came to the window and served, then after ordering, the girl said the waiting time was 10 minutes, when she realized that we agreed to wait, she said that the waiting time was 15, but maybe even more. The tone was arrogant and clearly not friendly, the person just didn't want to work with the flow of people that she had. We are not conflicted people, but this case is memorable. Now we will choose other points of the CFS or go to other restaurants.
The KFS is as always a cannon! Especially when there are good stocks in general, fire! The establishment itself is spacious, there are many tables for boarding! Only the staff leaves much to be desired, because 4! They are not efficient, they do not listen to orders from customers carefully, because the queues move for a long time! And several times it happened that the declared number of wings per serving was not reported! Fortunately, the administrator is handsome, he always handled everything quickly and settled the incident pleasantly for both sides!
The shift that worked on 06.01 (16:40-17:00) is some kind of nightmare😭
Order 220. We took 2 coffees (cappuccino and latte) and a pie
The order was prepared, it stood for exactly 7 minutes. Two girls went back and forth, but they were in no hurry to give it out. Our order was the only one at that time..
Finally, they gave it away, as a result, the cappuccino turned out to be Americano, everything was icy, the syrups were not mixed (they did not give any wooden sticks, they had to interfere with the hike with their finger)
For 13 rubles it would have been better to go to the coffee shop across the street))
They also gave away the converted coffee with such hatred, as if someone had definitely spat into it
The most flawed KFS in the whole of Minsk.
There is always a long wait. There is never a big package to carry everything to take away in one, not in a million small ones (every time the employees, if you can call them that, say at the checkout that there are no packages). But the last thing that just finished off: they put the wings of some fitness chickens, some bones, there is practically no meat. I only noticed it at home, unfortunately. In short, at this point of the combo, everything is as bad as possible, starting with the staff, ending with service and product quality
It's a great place. I arrived after 22, made an order. There were a lot of people, but everything was neat and clean. The order was completed quickly, given the workload. To taste - top. One of the best places among KFC in Minsk. I liked. I'll be stopping by
Not a bad KFC, with its own BUT!
+ The interior is cozy, you can sit at a laptop, or in the company)
+Polite cashiers (perhaps it depends on the shift)
+ Customer support is on the level. We solved the situation (described below).
+!-Delicious cuisine, chicken - fire🔥
+Waiting time is acceptable
1NO: very often, almost always, with a large order, all components from the receipt are not reported, which in turn upsets and, accordingly, hits the wallet. It turned out to solve this situation, my order was updated. Well, that's it, I think everything will be fine for sure now, as a result: they did not report to the wings combo....The question arises, how so?
2NO: the chlorination of drinks is very noticeable ((it is impossible to drink.
3NO: cleanliness of the hall. A large number of tables very often remain not wiped, so there is almost no choice where to sit....
4NO: not heated or semi-warm dishes...It also leaves an unpleasant imprint
I think these shortcomings can and even need to be corrected! To
Today, the attitude of the staff was insanely upset, we ordered 2 orders while we were waiting, they gave our order to another person, when we approached they started asking where our order was, they replied that they had given it out, and then promised to put it in one order, upon arrival home they noticed that they did not put French fries sauce. It's a shame (. So I recommend checking orders on the spot, this is not the first time we have come across the fact that something was not put in the order
10.11 at 2:20 we went to the KFC window to place an order and saw a worker in the kitchen. We knocked on the window for about 30 minutes, no one came up to us. We left when we turned around and saw the employee at the window again. We decided to return and knocked for another 5 minutes, no one opened the window, then we moved away, a car drove up which was immediately serviced
The establishment allows you to place an order without a vehicle at night, in the absence of customers on the vehicle. We're going home hungry(
Always double-check your orders. Very often, far more than once, it turns out that they do not report food, and it is not about one wing. Then a burger, then something else, the last time 6 wings were not reported
It's unpleasant, especially when you notice it already at home, because you're in a hurry
Disgusting place: ordered 3 schefburgers to take away at 22:00. In one they slipped a long-cooled limp piece of chicken meat without a hint of breading, a dry stale bun, a tomato peel smeared with the remains of a lettuce leaf. It's just A SHOCK! I didn't even know that it was so disgusting to cook a burger! In the acute case, they bothered to cram at least 2 pieces of cucumber into a green salad, too, a deficit!
Everything is very slow, employees without motivation can be seen by their tired eyes at any time of the day
The food is often cold
I have observed many times clients complaining to the staff
The bins are always overflowing, the tables are dirty
Terrible staff, waiting 20-25 minutes in fast food. Everyone can barely walk, they pretend that everything is fine. I would also like to say about the administrator Mohammad, the person does not speak the language well, speaks incomprehensibly, rudely communicates with clients. In general, everything is sad 🫡
We ordered burgers here several times: a long wait, constantly dry, tasteless, we thought that the KFS as a whole had deteriorated, but we went to another place, everything was delicious.
You can only come here for lemonade, and then if you can wait 10 minutes.
In my opinion, this is the most peaceful of the many KFS in Minsk. There is always a fairly free hall and the absence of a crowd of noisy youngsters. However, it is not in the most obvious place (although it is only one stop from the Malinovka metro station) and if you do not know about it, then you can not visit here.
This place should be well known to young motorists because it is located next to the traffic police on one of the examination routes.
In general, the place is not bad.
it's delicious, but with an empty hall waiting for at least 15 minutes, at first they didn't put tubes to the drinks and had to climb into the bag and ask for tubes separately, and already at home I noticed that there were no onion rings in the bag. after work, there is no desire to climb into the package and double-check the order, a trifle, but it is very unpleasant
Very slow service , 40 minutes in line , customers who came later , much later , have long gone , a lot of people are waiting to receive , but they simply cannot be given , the number caught fire and there is no food , people are standing around the delivery just like that
The service is decent, but the tables and chairs are very dirty. In order to find a place to sit down to eat, you also need to look for a clean table. But even when you looked for him, it's not a fact that he'll be found.
They did big strips at night...
but in fact there's a body with a disgruntled face, as if it's your fault you stopped by.
I ran 2 times to complete the check positions...
the legs were not ready to the end and had copious amounts of blood inside.
The complaint to the sanitary inspection station is secured.
the place is dirty, the burgers are burnt, half of the menu is missing, all the food is spicy for some reason, the terminals do not work, the music from YouTube shorts is generally a God-forsaken eatery, nothing new
, one star is purely for the sweet girl at the counter, she took everything out
Once I came in with a dog and stood at the entrance waiting for friends, they immediately turned to me shouting to leave and you can't take a dog. In principle, I understand everything, and this is normal. but! Today I was waiting for an order and people came in with a dog (our dogs are about the same size. About 15kg), they made an order for a long time, then sat down at the table, the dog was on an elongated roulette wheel and approached people. When I asked, "what can I do with a dog? You kicked me out," they told me that they would approach people now. After 10 minutes, the dog was still sitting at the table, only after my request to give a book of complaints, a worker miraculously came out and said that it was impossible with a dog. As if no one had seen her before and after my first request they didn't even think to react.
I am a dog lover, and it was not in my interests to expel people with a dog, but it upsets me that someone is being kicked out of the door (not politely), and someone is sitting right at the table and, to them, they do not make comments even after my question, apparently it comes only after the book of complaints. It's a pity, it's wildly unpleasant
The service is disgusting - ice cream is made first when ordering, you get a cocktail at the checkout. Cardboard stands for drinks and ice cream are not questioned. Sweet potatoes. And this is not a one-time thing. About six months like this!!
I do not recommend visiting!
If there was an option to put 0, I would put zero. Question to the managers, do you have so few employees in your network that two people work in this institution? Or how else to explain the waiting time of 20 minutes. I've been living in this area for several years, and every time, waiting at least 20 minutes, in any case, even when the place is empty, it's just impossible. You are a chain that works like fast food, but the word "fast" does not apply here at all. I hope the managers will notice this review and solve this problem!
I made an order and waited for half an hour.
I understand everything, there are a lot of orders, BUT when people who make almost a similar order receive them earlier, only negative emotions and impressions appear. Especially when you consider that this has happened more than once. This was not noticed at other points of the KFC.
They may not report potatoes, sauce.
Cola and sprite give off a strange taste of metal, again in another institution of the KFC, there was no such taste
A great restaurant, one of my favorites, like all KFC on the level, legs and wings are a separate kind of gastronomic art from KFC, thank you so much for that
We were with my son on 05.10.24.Just trash. Everything is dirty and sticky, the trash is overflowing, everything falls out. The food is a nightmare... Everything is cold. The cheeseburger was just a bun with ketchup, there was no chicken, there was a small piece of some kind of skin. Not another foot. This is not the first time.. It's always dirty. But the meat-free burger has put an end to it!
We ordered fries..the aftertaste of burnt butter..as a result, the child has poisoning, and adults have a queue to go to the toilet. They were slow to work at the opening stage, and they are still working..At least you don't need to visit here.
This review refers to the management. Make a full menu on the drive, not all customers have impeccable memory, communication with the operator is disgusting, besides there is no screen.
23.10.24
The waiting time for the order is 30 minutes, to the question why it takes so long to make an order from the cashier, the answer was received - the buns are cooked for a long time , are you kidding ?
There was no queue of orders.
Cyril served instead of the original strips, they got sharp ones, after they were replaced, they got half-baked strips, I no longer want to use the services of this institution.
A typical CFS, there are always free places both in the hall and in the parking lot. The order is collected quickly. The only wish to the staff is to wipe the tables sometimes, because not all customers are neat))
Good afternoon! I am a regular visitor to your establishment on Karolinskaya Street. Today I faced rudeness from the staff. Alexandra's employee ignored appeals to her, there were four of them, asking for service. I walked aimlessly around the kitchen area. She did not respond to requests, just turned her back, or left. When I asked to invite the eldest, she said that she was the eldest. There was no point in talking any further. I left, returned 20 minutes later, asked for her last name to leave a review. She said it was confidential information. Maybe you will consider this behavior of an employee to be normal. But personally, I would not like to face this again. Thank you for your cooperation.
Chicken is often put in a burger instead of a cutlet, but in principle it is delicious. Potatoes with sauce are very dry and sometimes cold. The rest of the positions are delicious
In such an absolutely non-passable place, such a service. There are simply no employees, people wait for orders for 40 minutes. The potatoes were put as if they had been picked up from the floor and spat on there. The boxing master was placed upside down in the box. Yes, all this is not so critical, but the wait for the order is 40 minutes.... I am in a hungry frenzy and I am writing this review, if I had been fed, I would have been kind.
When ordering from a car, everything is very slow. Place an order, wait (5 minutes), pay, wait some more, and then wait 15 minutes for the order (one combo).
The online payment has been completed. But there was no order on the scoreboard and the order was not given. As a result, I had to issue a refund and pay through 1 of the online vending machines, because the second one did not work. Please, the owners pay attention to this nuance, which made us spend our time and vitality. Thank you for returning the funds.
3 stars.
It's a good place, orders are given relatively quickly. The only drawback is that there are a lot of schoolchildren in groups, that sometimes there are no places to sit down.
This is not a problem for the restaurant managers, nor for the restaurant director.
Please note that this institution needs an administrator so that people can calmly come, sit down to eat and leave. And not to take it out, just because schoolchildren are sitting in the hall with their vapes.
It's a good institution, its size is also good, the staff are kind minus: there are few self-service ticket offices.
The toilet is not dirty and there is music)
Today, on 12/24/2024 at 23:15, we stood for 10 minutes on the drive, and no one said anything,
we drove up to the window without a bell or a sign. There was no break!
I made a big one , did not put more than one sauce , the basket does not match the amount stated .The service is disgusting.They don't pick up the phone!!!
Clean, neat. For me, there are not enough garbage cans, I have to go from one end of the hall with a tray to the other to throw out the leftovers. Also, when ordering "on the spot", food is given out in a bag when it is more convenient with a tray.
There is no information about nutritional value and serving size.
I came in this afternoon for the first and last time. A huge cafe area, 6 employees jostling behind the cash register, not a single order was prepared in 10 minutes. I've been waiting for one potato for almost 20 minutes! And this is considering that there were few people. By the way, potatoes look half alive, half rubbery and battered by life. My first negative review in my life, it's a pity.
We ordered at the takeaway on 04.01, firstly, the order was incorrectly assembled, only 7 of the 9 burgers / twisters we ordered were put in. It's good that we checked...After the remark, of course, everything was reported, but the sediment remained because this is not the first time.Well, what upset us at home was the junior cheeseburger, which at least did not look like 130 grams, just expectation and reality (photos attached).Just as often, the food is almost cold immediately after delivery ((
10 minutes of waiting for the Cashier on the drive + 10 minutes of waiting for the cashier inside, and this is at 22:30 when there is no flow and people at all, the terrible behavior of the employee at the checkout, as if everyone owes her, educate employees so that they know what adequate communication is
13.05.2024 22:30
This place is systematically full of dirt. For 2 hours of being here, no one even thought to remove it (it's not clear how long it all lay before coming). Also, in addition to cleaning the establishment, I want to recommend that employees carefully stack the order, 3 people in a row did not report something, and the guys at the checkout just stand and laugh. Tables are not wiped from the word at all, it is not clear what is going on in the kitchen..
the food is delicious , they do well , there are a lot of places , the KFS is big , the sellers are kind , they make a small order when there are few people in a minute , a maximum of 10-15 minutes