The oldest and largest distributor of computer equipment and peripherals in the Republic of Belarus. Experience, quality, reliability, customer service, everything is at the highest level.
The employees who take orders are terribly rude both on the phone and in real life. There are no questions for the engineers, the problem has not been solved, but it has been roughly explained. Visiting this service center spoiled the mood for the whole day. I do not recommend it
I handed over HP Victus 16 to this service center, there was a problem with memory, they did it in a week, updated the Bios and Windows additionally.There are no questions about the work of the staff, everything was done professionally, there are no signs of repair on the laptop, everything is beautiful, high-quality.The girls answered all the questions that arose.Everything is great, everything is fine.I recommend this service center.
Even if there is a warranty, think several times before contacting the official service. If there is an obvious problem, with all the external, tactile signs that the cooler is not working, the master writes in the work report that everything is OK. Of course, OK, the processor is 80 degrees, the cooler that is located further from the processor is working (and the program shows the speed, and feels corny with your hand), the cooler that is closer to the processor does not work. The master writes that everything is fine, it's just that the coolers don't always work together, of course, but why should they work together when the processor is only 80-90 degrees. Kalinin, thank you for being like this in the world, you are a very "competent" master..... Not to mention the deadlines, and the fact that they simply do not send a message when the laptop is ready.
A very nice consultant girl. The laptop was made just fine, fast, and not expensive) this review is written from it)
Thank you KIP, I may contact you again with my wife's laptop)
Although the repair of equipment is generally at a good level, customer service in warranty cases leaves much to be desired. It is difficult to get through; no one reported the results of the diagnosis; repairs were carried out all 2 weeks + 3 days; despite the timely refusal to repair, it was still carried out.
It was necessary to service the cooling system at HP, they are listed on the official website as verified. Some kind of rude guy is sitting on the phone, he reacts to banal questions with irritability. I decided to choose another company to solve my problem.
The worst service center on planet earth.
I applied under warranty, I regretted 100 times that I did not hand over the laptop back immediately after the first breakdown.
A high-level supplier and really competent in the details of the SC, we applied for both Kyocera and HP
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Сергей Д.
Level 3 Local Expert
September 8, 2021
Terrible attitude towards customers. If they tell you that they will call you back, this is a blatant lie!!!
I brought it as a physical person. face the HP laptop to replace the display cover. When I came to pick it up, the new lid turned out to have scratches and poorly holding hinges.
I'm still waiting for a new lid, they're feeding me breakfast.
I do not advise anyone to contact this sc.
A large wholesale company, an official representative of HP and a number of other brands, computer equipment and peripherals. The service is delivered at a high process level. In my opinion, the passion of sales managers is slightly lacking. However, quite competent Managers will help you choose an acceptable solution according to your requests.
This is not a service, but just that.
I handed over my laptop for repair, fell for the inscription "official service". They promised to make a diagnosis in three days, and then, they say, all the details are on order and only delivery is two (!) weeks. + repair ...
Almost a week later, I dialed myself, no one called. For the replacement of the mate.The boards called the price at $ 1100 with the price of a new laptop at 800. And then we also lost the adapter.
In general, private clients definitely should not go until the organization is fixed.
the company itself is not bad, but the service center and even repairs for money are a blunder. you have to ask to pay attention to the casings and at the same time receive contemptuous indulgences.