They ruined Mother's Day for me and Mom. The terrible attitude towards customers, such self-confidence and business greed can be envied.
I made an order, paid, accepted, agreed on the time until 18, and as a result, they ignored me all day reading messages at the same time. At 20.55 it was reported that all the bouquets had left and would be delivered soon. And at 22.00 they called with the words "the girls from another store told me that they forgot to send you a bouquet. Can you take it tomorrow?"
That's the level of service! My anger is not there, they ruined the whole holiday, they did not apologize for ignoring and spoiling the holiday.
I do not advise ordering delivery from them on holidays and I will continue to avoid it!
Terrible attitude towards customers. I wanted to order a bouquet delivery "for tomorrow". During the correspondence, after the bouquet was chosen by me, 1.5 hours before the end of working hours, I simply stopped responding in the messenger. The next day, more than 1.5 hours after the start of the store, I was told that they were ready to deliver the bouquet to the addressee, As they say, thank you, no longer necessary.
I do not recommend it!
I support all previous reviews. Terrible attitude towards customers. I tried to order a bouquet twice and each time I just had to quickly look for another store, because either they start to ignore when almost everything is agreed, or they offer flowers, which in the end there are 2-3 pieces left. I DO NOT RECOMMEND IT!
If you want to spoil your mood, place an order in this store.
I ordered flowers for my mother on 03/08/2024 at 10 a.m. Flowers did not arrive for 5 hours, the store did not respond to calls or messages. As a result, I had to send my father to this store (I am in another city myself). In the store, the florist blinked, spread his hands that she did not know where the bouquet was, although she was informed of the order number. Perhaps the bouquet is at the courier (they did not give the courier's phone number, since they did not know which one), perhaps at another store. Who knows?) Look for your bouquet yourself) They naturally did not have a complaint book) (Spoiler: The complaint book travels with the head of Alyona's Nest, who is somewhere in another store). Is there one complaint book for two stores?))
Total: The store collects orders that it cannot handle, does not warn and does not get in touch in any way (sent my father to the store!). The organization is an extreme mess and short requests to understand them. To understand and forgive. I will not order anything else from them and I do not advise you.
I ordered flowers. We agreed on the delivery time for the morning around 10:00. It was delivered only at 18:30. The worst thing is that they didn't answer the phone. There was a brief response to the messages that the delivery was delayed. I understand everything, a holiday, a lot of orders, but what about customer orientation? There are no questions about colors. Fresh, beautiful, everything as agreed.
Will I order again? I think not.
Not only is the service very bad, it's just missing, but the tulips are very tired! It wasn't the first time they were contacted, but each time it got worse and worse (for example, when free shipping turned out to be paid), but rotten flowers, this is completely too much. The store takes beautiful Instagram photos, but forgets to back it all up with decent service and the quality of its services!
I don't recommend it. I ordered delivery for my mom, Not only did they mix up the time, as a result, the delivery was 6 hours late! It turns out that they just forgot about my bouquet. Completely ignored calls and messages (just read and did not answer). They didn't take a picture and didn't send the bouquet to the customer or like everything (although everything was discussed). As a result, it did not even apologize for its mistake. Service 1/10, thank you that at least the flowers are fresh. This situation did not happen for the first time with this flower (but then I thought "anything happens, the human factor"). I will not address them anymore.