Lada
446 reviews
October 8, 2024
Good afternoon. I would like to express my gratitude to the specialist Sergey Kruglov. Sergey processed my application on the website very quickly and consulted me by phone. He showed everything very clearly and told me about the terms of purchase of the car. A pleasant bonus was the provision of a discount on the day of the conclusion of the contract, special thanks to Artem Belokuzov for the approval. The specialists of this center are quickly and efficiently guided by the requests and wishes of customers. I heartily recommend visiting the salon.
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November 2, 2024
I liked it very much. The guys are working on the result. They picked up a typewriter for me according to all my needs and abilities. Special thanks to manager Evgeny, support "from and to". I listened to all the wishes, selected the most profitable options! Moreover, even after receiving the car, when passing the TO-0, I received support and felt interested in how satisfied I was with the purchase
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3
November 15, 2024
It's all good...polite staff
Excellent service, fast and kind of high-quality (I haven't had to redo it yet)
The only disadvantages are the price (expensive), and the lack of the possibility of being present at the diagnosis ...
Despite the formal "authorization" by law and the need to provide access to the owner, they are trying to keep the client away...
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November 22, 2024
I don't buy new cars every month in different salons to give an authoritative opinion, but I liked everything so much. It is convenient that everything is in one place. I took a Largus for trips to work. I liked everything. Special thanks to the manager Olga from Promalising and Vitaly from Lausange - the car was issued quickly, he is already working and earning money.
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1
November 3, 2024
Service... at a minimum level. Yes, it's polite, but that's it.
There is no promptness either in accepting the car or in issuing it.
We called the fri - your car is ready, I say I can pick it up at Sat.
I arrive - the documents are not closed, not issued, not carried out... I say I'll go away for 10 minutes, prepare everything.
I come in and they're already dealing with another client!
Are you guys serious? There's something wrong with your customer orientation. I took 30 minutes to pick up the car!
I apply for the 2nd time - and the same red tape
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1
September 17, 2024
I visited the Lada salon this weekend. I was satisfied with the work of the staff, I want to highlight the manager who worked with us, Sergey Kruglov, a polite, tactful, professional employee of the company who knows his business. When leaving the LADA car dealership, I will be pleased to come there again, although the first ONE is just around the corner.
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1
November 14, 2024
The place itself is not bad, it is comfortable to expect, but the advantages end there! The service is disgusting! At 9, the car was driven in and you sit on the second floor and watch it stand for 30 minutes, 1 hour, 1.5 hours.... you go down, swear, get up, and then again you watch the car just stand there. There is no attitude towards customers at all, they only go back and forth and create the appearance of a large workload and the appearance of work! Although there are craftsmen who really work, but the quality of the work is generally no, the wire is not fixed, the radio is loose, they do not know how to set up the alarm, they always argue with the client. in short, we need to look for another service! I do not recommend it!
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2
November 29, 2024
I would like to express my gratitude to manager Artyom. I came for one car, but I left with a better model. To all my questions, and there were a lot of them)) he answered clearly and several times. From the beginning to the end of the deal, he was in touch with me. Such employees should be encouraged. I wish prosperity to your salon. Artyom, thank you very much, I wish you great prospects!
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July 9, 2024
The staff is friendly, they will always tell you, help you with the choice of both cars and accessories. While the car is in service, you can walk around the car center or stay on the second floor. Comfortable sofas, phone charging, there is a play area for children (joysticks) and a small cafeteria.
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5
December 21, 2024
We have been serviced by Lada for 9 months now. So far, there are no complaints. If there are any malfunctions in the warranty case, everything is done clearly. Replacing filters, oil,spark plugs, checking the brake system without any problems! Special thanks to Master Maxim Yakubik! Be responsible for your work, answers the questions clearly. After that, I always pick up the car on time. Thanks!
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December 13, 2024
Disgusting service, the staff are not competent!!!!
They lie to the eyes, spoil the property (you come to solve the problem - you leave with two more made by them)
I do not advise buying and servicing cars in this office
They really like to pickle people, delaying repairs and maintenance,
This is done specifically so that they can quickly and without looking at the car, sign the documents and leave
I advise you to clearly record the condition of the car (as soon as you leave without proof and making claims, you can forget about any warranty)
No one admits about their joints (if something was broken or done wrong), they position themselves as an official dealer who does not cheat (a penny is the price of these applications)
Be careful - save your health, time and money!!!!
After such dealers, impressions about the car become worse, the manufacturer needs to carefully monitor his image.
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5
January 30
On January 27, 25, the TO-3 passed by and asked to see why the brake was whistling. I was very dissatisfied with the service, but in order. It was recorded at 13.00. On the phone, when recording, they said 1.5-2 hours and the payment was 227 + 20 washing. IT was done on time, after the inspection they offered to replace the ball bearing, after it turned out that there were no mounting bolts and the replacement had to be abandoned. After driving about 2 km, the car lost traction and started throttling the engine, the "check" caught fire, I had to return, after another check I drove to the traffic light (about 150 meters) the engine started up again. After a long search for a malfunction, I managed to leave the station at 19.00. On the way, I checked the fuel consumption - all 3 positions (for fuel) were dashes, the tachometer needle was at 0. 29.01. I left after driving 300 meters, the engine started up again and stalled at the intersection, creating an emergency situation (well, without consequences). As a result: the car is stained from the car wash, there are no spare parts at the station (not even bolts), candles of unknown quality (BOSCH), lost time (6 hours) and nerves, the computer is partially working, the engine is tripping again. Yes, I also assume that the spark plugs were not replaced with ignition coils because they are all covered in sand (photo). In general, I arrived in a serviceable car and left on .............
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December 25, 2024
The best place to purchase a new Lada!
Manager Tatiana helped me pick up and buy a car. I answered absolutely all the questions I was interested in. The salon itself on Kamennogorskaya 11 looks great, good location, responsive staff!
My wife and I are glad that we visited you!
Thank you for this opportunity!
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October 11, 2024
A good car dealership. Conveniently located. This network is probably the best in Minsk in terms of service. There are enough flaws, but plus / minus the good qualities outweigh.
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September 4, 2024
Good afternoon, I want to express my gratitude to the Heads of the LADA dealer, the whole Team !!!. I would like to thank Artyom Fedorovich Belokuzov directly, for a competent approach to work, solutions to all questions at the stage of their occurrence, competent attentive with full confidence solves issues, having a robot in the team at all stages!!!
Thank you!!!!
04.09.2024. Mikhail A. Vakulenko
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3
December 12, 2024
It's terribly simple. They wrote that the shipment will be at 16:00. I arrived at 15-30 for registration. They said we'd have to wait. I haven't started looking for a shipping specialist myself yet, no one cared about me. I called her, the phone is unavailable. It was only at 16-30 that she came up to me and took the necessary documents. When asked when I would receive my vesta, the answer was that the cars would be out within an hour. that is, from 16 to 17 00. I waited another 30 minutes and was informed that the car would be ready in 15-20 minutes. It's just a nightmare.
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3
February 16
You go to a kind of branded service, but the quality of the work is actually very low, once the brake hose of the caliper was not tightened to the end, the brake fluid leaked out, the second time there was no copper washer for mounting the caliper. And now the third jamb, after replacing the clutch cable, has not been fitted to the air filter housing and the air intake hose has not been fitted to it. In general, there is no quality on the branded service.
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January 21
Pleasant and courteous staff, everything is clear and to the point, models of different brands are presented throughout the building, you can choose from different manufacturers
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July 13, 2024
The purchase of the car was quick and clear! The options were not imposed, and most importantly, a good attitude towards the client. They told everything competently and in an accessible language and familiarized with the terms of purchase. Convenient location and gas station around the corner)) in short, I advise everyone to visit this salon!
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4
December 10, 2024
It's all good. Entrances and exits directly from the Mkad. There Is A Gas Station Nearby. The staff is on top, keeps the brand of respectability. The waiting time is kept to a minimum.
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1
May 6, 2024
Fast service, pleasant and helpful staff) We have already helped out several times, everything is done quickly and efficiently. There is a convenient waiting area on the second floor where you can peek into the workshop
Thank you! ;)
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2
August 24, 2024
Recently purchased in the LADA Vvesta showroom.
I am very happy with the car.
We would like to express our gratitude to the manager who worked with us, Nikita Karneenko, a professional in his field, promptly does his job. We recommend this specialist to everyone!
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February 25
The staff is not bad, I was happy to get a new car.
It took about two weeks , then I was shocked by the service , and apparently there was a mistake installing the alarm system .,
Everything is buggy, showing off!!!!
I haven't even owned a car for half a year
And I'm already tired of going to them , calling,
They can 't achieve anything , but they can 't finish their work .,
You wouldn 't even think about it without anger !!!!!!!!!
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November 5, 2024
High-quality service, everything was well explained and helped, and there is also a good waiting and rest room. P.S. you can log in to sonka.
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1
January 30
We bought a car at this dealership. The registration process was quick. The day of car pickup was set, everything was ready on time. They gave recommendations for cars, everything was clear. Thanks for the new car!
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February 28
Buying a car is not a problem, the problem is in the repair. The car was given for repair on 11/15/2024. There is only one answer, we are waiting for spare parts.
Why sell cars that you don't have spare parts for?Repair master Lapyr Eduard Valentinovich does not pick up the phone at all.The car has been under repair for the 5th month, while it was purchased from this salon under warranty. We are very sorry that we contacted your service.
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October 16, 2024
As a top building. Everything is beautiful, friendly, waiting area, everything is on the level.
But the products they sell raise questions.
For the first fifteen hundred, I came for repairs twice, including replacing the hub bearing, busting
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November 27, 2024
The interest in selling cars from managers is 0. No one came up for 30 minutes in the salon.When they found the manager and started asking about the car (largus)The answer was-well, he's coming.
No clear information has been received about the device or about the car itself.And he also did not speak correctly about another car manufacturer.It feels like the manager doesn't care if he sells a car or not, and he's generally "trapped" to sell such cars
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2
September 1, 2024
I have been serviced by Lada for a year now. Thanks to the team of managers and craftsmen, everything is very positive and professional. They solve any issue quickly and clearly.
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3
November 16, 2024
Excellent car dealership, conveniently located. Manager Ivan consulted, told me everything that interested me.
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February 10
Very comfortable salon, especially liked the manager Tatiana Konstantinovna, I would like to express my special gratitude to her
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1
July 1, 2024
The attitude towards the client is friendly. A large remzone. Being in the recreation and waiting area, you can observe the process of car repair and service. The 3-year warranty has already ended, but I continue to service cars here. There is only one drawback - the cost of maintenance ((
Many thanks to Nikita Kovalev! Thank you for your help in solving any issues and professional approach to the client!
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2
January 1
The attitude towards customers is not at the highest level, especially Nikita is such a manager in the sales department, before buying a car they promise you a lot of things, but in the end you will not get it. Besides these dealers, there are other companies in Minsk, so use their services.
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October 19, 2024
It was recorded at the zero point. The service as a whole did not like it at the time, a broken brake light was detected, which was not eliminated at the end. The time it took to stay in the center was 3.5 hours now don't be surprised why the queues there are so big
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1
July 15, 2024
Pleasant service, everything is convenient, polite staff, excellent waiting area and cafe on the second floor. Clean and beautiful toilets))) Large parking lot.
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2
June 13, 2024
Located next to the ring road, it is convenient. There is a "waiting area" with tables, sofas, a cafeteria and access to the terrace on the second floor. There is also a panoramic viewing window on the remzone with attached chairs - you can watch the process of inspection and repair of your car.
The diagnosis itself is pumping out money. We are not interested in finding the fault quickly and accurately. They are not very flexible. They offer to replace each part without even trying to temporarily throw in a working, not new, part to make sure that the diagnosis of the cause of the malfunction is accurate.
The staff is friendly and attentive.
Convenient parking at the dealership.
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1
November 15, 2024
The staff is rated 5, competent, tactful. The waiting time was surprising- minimal. The quality of service will be shown by the further operation of the car....
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1
October 28, 2024
I came to the tire shop by appointment, to replace the tires with winter tires. We calculated the cost - about 105 rubles, wait an hour and a half. As a result, the car was given away after 3 hours, and the cost magically increased to 145p. Don't set foot on them anymore
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1
July 8, 2024
Well, I didn't have much money. That's how you live, work, and these unscrupulous roundheads, like sand through your palms, fall through and disappear into the depths of everyday needs.
Well, all right, I scratched my ears for a grant.
And how it turns out, here you go in the evening, around the lights shurrr-shurrr by. A blunder. What kind of car do you have? From the inside, yes at night, yes to good music... It's all the same. Go and think about your own.
I would like to thank Yaroslav Yeremenko for his help in organizing the purchase. I hope that when in 5 years I come for vesta or whatever it will be, this worthy citizen will be the most important in this institution. An exemplary employee, the current chief should raise his salary.
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1
September 4, 2024
I would never have given the car for repair in my life if it wasn't for the warranty. And I do not advise anyone to give cars to this workshop for repair. The parts are expensive, two to three times more expensive than in any workshop, the repair of a locksmith takes a very long time, the quality leaves much to be desired. They tried to charge me for poor-quality repairs that they did themselves a year ago.
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5
February 27
The service is on 3. They scratched the panel and said that it wasn't us.and no one wants to figure it out.The manager took a picture of the dashboard, but as a result, he asked for a photo, and said it didn't work out.
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January 24
Manager Kristina is simply above all praise!!! A professional in his field! It was a pleasure to work!!!
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December 26, 2024
We visited this car dealership and bought a Vesta, we would like to express our gratitude to Ksenia Protasevich, a good specialist
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3
April 20, 2024
The parking lot is large. The service is at a high level. Everything will be shown and explained. On the second floor you can have a snack and drink tea, coffee and so on. There is an exchange office on the second floor.
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1
August 7, 2024
A great approach. I got it by accident. Previously, it was serviced by another dealer. We found what the previous ones missed and replaced it under warranty. Themselves. They found it, called and replaced it. Special thanks to the master of acceptance Vitaly. I am very satisfied with the service. I'm staying to be serviced by them.
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October 18, 2024
Disgusting service, have you not been taught that it is not very decent to chew gum when communicating with customers? The car is delivered at five, you arrive at five and leave.... Wait, the car is not ready
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1
November 10, 2024
The center is not bad, but when selling, they keep silent about a lot, there is little advice, they look down on you at the service, they don't really want to write down defects, but you can see from their face that they know about them.
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February 13
Special thanks to Olga, the manager, for her attentiveness and individual approach. Thank you,
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March 15, 2024
My story with this company began with the purchase of Lada Vesta in the 21st year. I have always received a refusal for all my requests under the guarantee. I emphasize - always! It was only by stubbornly insisting on my own that I sought warranty repairs. Starting from 30,000 km, I heard extraneous sounds in the front suspension area all the time, complained, but I was told that this was normal, nothing was found, and in another complaint about knocks and rattling creaks, I was sentenced to replace the steering rack not under warranty (which was not confirmed on another Lada service) but a miracle, after after they gave me the car at Kamennogorskaya, the knocks and creaks passed, I was glad that maybe it passed by itself, they pulled something up there. But the joy was exactly for a month. After the knocks and creaks continued, and I believed that my dealer was saying that it was such a constructive thing, they say, it's a VAZ and so on. Along with these sounds, my warranty ended on 02/01/2024 on a run of 88,000 km. Exactly one month after the end of the warranty, my car roared right on the move, as if there was no muffler. I had to go to the service station, where the verdict was as follows: the muffler corrugation was torn, the reason was the failure of all three engine supports (cushions)! At the same time, a solid glass is stuffed inside the pillow, this is how Lada on Kamennogorskaya reduced unpleasant sounds for a month. What happened in the end: the lower support failed even on the run up to 30,000, because of it the right one began to fail, and then the left one. I've been driving with these sounds all this time.
The engine had large fluctuations, which led to wear and tear of the corrugation. This is the Lada dealer in our country, this approach to work, to its customers.
To be honest, it seems to me that this is a scam. Anyway, this is my value judgment. Such a situation could lead to tragic consequences!
Draw conclusions, fellow motorists.
As a remark: the answers in the spirit of "your review was taken into work by the quality control service", this is fiction. Nothing happens. There is no feedback. This is an attempt to impose on readers of reviews that work is underway, that Lausange really cares about your opinion. Please take all this critically.
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September 11, 2024
Everything is great, there is a place to spend time, consultants and specialists at the highest level.
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