The staff often does not pay attention to the guests and goes about their personal business during working hours. There are waiters who, after taking an order, forget about it, and then, remembering, bring it cold. It happened that the guests, without waiting for the waiter, got up and took the menu themselves.
The kitchen, the atmosphere, the interior are all on 5, and I put 4 for the staff, you wait for waiters for a very long time, when you call them they do not hear and constantly pass by, apparently headphones interfere with them, the same reason when you place an order they all ask 10 times. Moreover, this is not the first time and with different waiters.
We ordered a barbecue and waited 40 minutes. To our question, the waiter replied that the grill was overloaded and we still had to wait 25 minutes. It seems that our order was simply forgotten. Since we were in a hurry, we refused and left hungry.
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Show business's response
Б
Баур Канат
Level 3 Local Expert
February 8, 2024
In general, the waiters are like sleepy flies, they don't have time for anything, and the kitchen has become so-so ... they always used to celebrate a birthday there, etc., the last time the admin spent the cake that the guests gave to their daughter for others, and they didn't have their own cakes, allegedly to order. In general, there won't be many customers there anymore. Many friends have the same opinion, it seems either the owner has changed or everything has been launched.
Everything is great. We had a great rest with the company. The staff is excellent. The kitchen is on fire. Serving 15-20 minutes. In general, it's a great place.
Food is normal, shish kebab is normal, especially chebureks bombichesky. Of the disadvantages, the service is lame, they can forget and serve cold dishes. And I go so often, beer is not expensive
Unfortunately, it used to be great, but at the moment it has deteriorated a little. Portions have become smaller, and prices have been raised as if portions have become larger. It used to be the other way around. But it's also delicious as before.
It is tasty and not expensive, but the service suffers. We were on Friday at lunchtime, on the second floor. The hall was about 80% full. A colleague ordered manta rays. It would seem to be the fastest dish to order. But the mantas were brought when everyone had already had lunch. And we waited 15 minutes for the bill.
At first it was great, but six months after the opening, the quality of the dishes served began to decrease. The staff, as usually happens in such establishments, is unqualified, the interior is already tired, it is noticeable that cleaning is rarely carried out.
Waiter Vladislav - hamlo
Salt shakers are empty , I asked for salt eight times
The barbecue was brought cold
No bread was brought
Beer is like beer
It was better once
An institution with a huge landing, incompetent staff, which is not enough and a room that has absorbed the smell of fat / food (3rd floor) is very strong