We rented a car at Sukharevo. The manager, upon acceptance of the goods, indicated that the master would contact me within two days, explain what was broken and indicate the price. I washed the coffee machine before putting it into service. A week later, I called myself, because no one contacted me, it turned out that they forgot about my order! A couple of hours later, the price was agreed with me. The next day I came to pick up the coffee machine... it was dirty, even under the water tank. I will assume that after cleaning it was purged with air. There is some kind of black oil on the horn, inside the hole where the horn is placed, everything is also in the same oil. I understand that you probably need to lubricate the spare parts before assembly ... but you can remove the remnants from the places through which the drink enters the mug, after all. At home, just pouring hot water won't work. After repair, the pump works strangely, periodically spits out steam, it always worked the same before. The quality of service- I will not go to them anymore. Yes, and 65 rubles for cleaning the car is somehow quite expensive, unless this amount includes diagnostics, which is presented in this service as free.
I added another star for the ability of the master and the manager to talk, even when I was very angry, they both continued to be punctual and quickly returned the dialogue to an easy form.
The most terrible service. Take pity on your coffee machine - give it to another service.
No malfunction was detected in 2 weeks. Accordingly, nothing was fixed. Mechanical damage was caused.
The manager feeds you breakfast. I learned that there are substitute coffee machines from the director.
You should have seen in the eyes of the mechanic who will fix your coffee machine... In what conditions is it fixed in the dorm?. You don't need this..
I'll give you 1 star for the courier. He is the best employee in your organization.
Additionally, I left an entry in the book of comments and suggestions.
In case of refusal to compensate for mechanical damage left by your professionals, you will have to contact higher authorities.
Our company, LLC Engprof, has contacted us with a question about the repair of the Philips coffee machine. They told me, explained . The courier arrived the same day and picked it up, the next day they called, told what was wrong, and coordinated the work. And a day later, the coffee machine was delivered by courier to the office again. The courier turned on, made coffee, along with a story about the nuances of the coffee machine. Everything is fast and efficient. I earned it like new. I recommend. Before that, we contacted another service, they did not help us there. And in Lacava, no problem. Thank you so much.
We serviced the car ourselves, but decided to give it to the service, since it took a long time, maybe something went out of order.
Over the phone, they offered to decalcify and clean the brewing unit, and they also need to replace the gaskets and some other parts. The cost was 285 rubles. We decided to change the parts and do the cleaning. At the same time, my husband clarified whether the old details would be returned to us, they said-of course. They immediately made a discount of 30 rubles.
The most interesting thing started when they came to pick her up. They brought us a coffee machine, but there are no details, only one gasket, which could not be changed. The receipt stated: decalcification and cleaning of the brewing unit, the total cost is 255 rubles.
A check in Minsk for these services is a maximum of 150 rubles.
We started talking to them that it was said on the phone about replacing the part. For an hour and a half they gave the back that this did not happen, then they realized that we would not back down and began listening to recordings of conversations.
After listening to the conversation, we paid 190 rubles for the services provided.
Between the conversation, I went outside to breathe, witnessed the conversation of the staff of this institution. According to them, this happens at least once a month.
Draw your own conclusions.
The coffee grinder does not grind in the coffee machine. The courier is picking it up. The master on the phone says that everything is working, there is no need to fix it. Honest guys.
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logos l.
Level 5 Local Expert
January 25, 2023
The advantages are that they are being repaired quickly enough.
Cons - they are clearly set up to charge the client more money, include an already inflated price such as "recommended" seals for replacement, etc. (they included +40p in the price for two rings, the price of which is 6.5 rubles in the store, but since I already changed them six months ago and they could not wear out in any way, I refused to replace them)
Yes, and the cost of repairs is such an impression that they said from a fool. I asked what exactly was broken (although I already knew that it was just necessary to solder one resistor there, I didn't want to climb myself, and there was no such thing at hand) they said they wouldn't tell me not to go to another service and fix it cheaper :) In general, I decided to pay as much as they said because I was too lazy to look for another service and waste time.
Many thanks to the masters!
We remotely helped to sort out the coffee machine by phone, it worked like new, we handle different equipment once again and never even had to wait, quickly, efficiently and at a pleasant cost! The best in Minsk, I recommend it to everyone!