Lex's
34 reviews
August 24, 2024
I DO NOT RECOMMEND LEX'S SALON as a seller of kitchens!!!!
I ordered the kitchen on April 13, readiness was scheduled for July 8. Although the consultant Kudryavtsev V.V., who made the purchase, said that perhaps the order would be ready earlier, which, of course, pleased me as a buyer.
The deadline was approaching, but no calls were received. I dialed the logistician myself on July 4, who indifferently informed me that the delay and deadlines for my order had been postponed to the "first decade of August" - I was very outraged by this SMEARED wording, which immediately alerted me. To my indignation, the logistician said that the administrator would contact me. Semenova E.V., the administrator, called, correctly explained the reason for the disruption of the order - queues at the borders, which is why the supply of raw materials is delayed. The compensation was announced by 0.03% of the amount I paid (the payment for the kitchen is divided into two approximately equal parts) for each WORKING day of delay.
I got into the situation, realizing what the current situation is at the borders, logistics.
An explanatory letter was sent.
So, a month has passed, the first decade of August is coming to an end. This time, the administrator of the LEX'S salon called herself, which surprised me. But, from the first seconds of the girl's excuses, I realized that my kitchen was not ready again. The order will be completed only (again, the favorite wording of the salon) in the FIRST DECADE of SEPTEMBER. That is, the order is 2 MONTHS overdue!!!!!!
This time, they offered compensation of 300 BYN.
I did not order the assembly in the salon, since its cost is 11% of the cost of the kitchen (I think this is an inflated price tag). I turned to other trusted contractors who work at reasonable prices. Due to such delays, the masters changed their schedule several times, refusing or rescheduling other people's orders.
Well, anyway, they sent a second letter.
We are waiting for THE FIRST DECADE OF SEPTEMBER))) Maybe a miracle will happen! And the kitchen will finally come and there will be great luck if there are no defects in the product (after the above events, I read the reviews, and many complain about poor-quality work, which is still being REDONE for SEVERAL MONTHS and people sit without a kitchen).
I also want to point out the dishonesty of drawing up the contract. After the first message about the delay, I decided to carefully read the contract. As it turned out, it was absolutely "not mirrored": clause 4.1. There are no penalties in the contract for delay on the part of the salon. However, clause 4.3. if the customer does not pick up the goods from the warehouse within 5 working days from the date of notification of its readiness for shipment, after 5 days the customer is charged a fee for using the seller's warehouse in the amount of 0.5% of the TOTAL AMOUNT of the CONTRACT for EACH day of storage (previously, the administrator spoke about compensation for delays in the amount of 0.03% of the THE AMOUNT DEPOSITED for EACH WORKING DAY). Just compare the amounts of 0.5% of THE TOTAL CONTRACT AMOUNT for EACH day of storage and 0.03% of the DEPOSITED AMOUNT for EACH WORKING DAY.
Therefore, my advice is not to rely on the honesty of the organization, but to carefully read the contract before signing it, or better yet, let the organization send it to you by mail so that you can slowly familiarize yourself at home and make your own adjustments (if, of course, the salon accepts them).
Personally, my opinion is that if an organization is unable to complete the entire amount of work undertaken, it is not necessary to reassure customers and promise mountains of gold. The attitude towards customers is disgusting!
If LEX'S organization does not correct this situation by delivering the goods in good condition on the twice-postponed date, I will have to pay attention to the quality control authorities of the Republic of Belarus.
I am enclosing all letters and the contract.
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September 20, 2024
I ordered a kitchen from lexs on February 18, 2024. Readiness under the contract of 55 working days.
By the expiration of the readiness period, I called the company myself, because they did not call themselves and did not provide any information, to which they replied that your kitchen was delayed for a month. And so it went on for half a year. They themselves are silent and do not call you, and when you call them, they feed you breakfast. It's like they're not to blame, it's all the manufacturer's fault.
As a result, after half a year of my nerves, calls and even calls to the manufacturer, my kitchen was delivered. And then they didn't notify me about it, I called them again myself, and the company replied - yes, your kitchen will be tomorrow. 🤯🤯🤯🤯
Yes, they provided a discount, but this discount does not cover all the nerves and life without a kitchen for half a year.
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September 3, 2024
We bought a sofa, we are very satisfied with both the service and the delivery of furniture, polite staff, professional approach to work, thank you.
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July 8, 2024
I've been wanting to buy a new bed and a new orthopedic mattress for a long time. I read a lot of information on the Internet and did not find anything useful, but in Lex, the staff offered me to lie on each mattress, which surprised me greatly, as a result, I chose a wonderful mattress that suits me perfectly. The store also provides delivery and assembly for a good price. I was struck by the fact that after the assembly, the collectors clarified where the garbage collector was located in the yard and took out the garbage. Many thanks to the store for the excellent service.
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December 26, 2023
I ordered a sofa. Made - delivered - and installed without any problems. I really like the sofa - the color and design of the sofa perfectly fit into the interior of the room. Convenient to use - the sleeping place is easily disassembled. Thank you 👍
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August 14, 2024
We bought a great sofa, insanely beautiful, functional and comfortable!
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May 6, 2024
We thank the craftsmen for such a high-quality sofa assembly! We are very pleased with the purchase , the movers assembled the sofa in less than 15 minutes. Also, thanks to the consultant for the selection.
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November 28, 2024
They can fool your head in Viber when we arrive to order, every week! Ordered, paid further service 0 - , pickup -ship yourself.
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October 16, 2024
We ordered a bed. The production time is up to 3 months, but it will be ready sooner. All deadlines have come out and there is still no bed.
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October 26, 2023
A cool sofa in quality, affordable! very nice and cozy! thank you for the excellent service! for the next sofa back to you)
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March 3, 2023
We ordered the Jager bedroom (Brest manufacturer) - in this category (chipboard furniture), we liked the quality, even well in comparison with other manufacturers. Shelves that close to the end only with a stronger pressure are a little annoying, but that's okay. But the warehouse works so-so, some of the furniture was not delivered, or the headboard that was ordered was not that good, at least they did not wait long: something was replaced the next day, something was delivered a couple of weeks later. In general, we are satisfied, we even plan to order more furniture from them.
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November 13, 2023
I liked that the deliverers were wearing shoe covers. We assembled the sofa ourselves, removed the packaging, and checked it. I really liked it, the price of delivery and assembly is 54p, it's straight cheap, because just ordering delivery and movers costs from 70, without assembly.
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February 5, 2023
A huge selection of furniture. Externally, the furniture is very beautiful. I don't know the quality. Everyone's reviews are different. The furniture is expensive. However, when I went into the store and wandered around it for a while, no consultant came up to me to clarify my preferences. The store's administrators didn't react to me either, but sat sweetly on the couch and burst out laughing. So much for customer focus!
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November 27, 2023
Our dream sofa. Thank you very much for the excellent support in the purchase of a sofa, especially the consultant Eugene.
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August 11, 2023
Hello, we ordered the kitchen. They brought it. Delivered. We agreed on the assembly, promised to call in the evening, but there was no call. We agreed on the assembly on the same day - they refused. They said they would call back in the evening - no one called back. The kitchen is assembled in two days, other services are assembled in three to five hours. It is better to hire another service to build
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June 20, 2022
The girls in the salon are friendly and professional. Everything was picked up perfectly, despite our numerous requirements.
We have been using it for a month, so far there are no complaints about the quality. Minus one - it was done in a month, and then they took it to Gomel for another month.
Additionally, we ordered more pillows, surprisingly, but they will be made in time like a three-meter sofa - 45 days:)))
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October 7, 2022
Disgusting. I ordered the kitchen. At first, during installation, it was discovered that one of the lockers was made out of size. I've been waiting for a new one for two weeks. Then it turned out that they have other clients, and I can wait for the installer (as it was said in plain text. I'm sorry, am I not a client?), who, by the way, instead of the agreed 10 o'clock in the morning, consistently arrives at 14 o'clock. Then it turned out that two more facades did not fit the size either. I had to wait for new ones again. They feed you with promises and breakfasts, but they don't even try to call you back - you have to find out everything yourself. Nothing but negative emotions and impressions. I do not recommend it - run away from here, I am sure that you can find much more responsible workers.
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June 22, 2022
We ordered a sofa. The sofa was made and delivered 3 days late, a defect was found upon delivery (the fabric was torn off), we took it under warranty and waited for this sofa for another 3 weeks, and this despite the fact that I periodically called and was interested. After my numerous complaints, the factory offered 2 pillows of a different color, to which I cannot understand them. Bottom line: I didn't like working with this store very much. The prices are expensive, and the service is absolutely not consistent, as well as the quality of the furniture is far from pleasing.
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March 23, 2024
I ordered cabinet furniture.
Thanks to manager Anna for her attention and patience :)
I will buy more from you
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December 23, 2023
Thank you so much for the services provided. The furniture is just great.
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September 16, 2024
There is something to choose from
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February 5, 2022
We ordered a sofa, in which a leg broke 2 weeks after delivery. It took another 2 weeks, but no one came under warranty, they require 40 rubles only for departure under warranty. The sofa costs $ 1000 - and they require a paid check-out under warranty. It seems that this is not the kind of service that is worth overpaying for.
Svyatoslav, as a manager, does not know how and does not want to find an approach to Clients.
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February 19, 2022
We traveled under warranty for almost a month, and at first we wanted to come only for money. As a result, when they arrived 3 weeks later, they gave a retroactive bill for signature. They thought that it was possible to retroactively do the work for a fool. Sharashkin's office, not premium furniture)
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September 18, 2022
Of the entire Furniture Quarter, the most adequate prices for mattresses are here, although the manufacturer is the same) Profitable installments from Alfa Bank👍
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August 28, 2022
An excellent salon, with a wide and high-quality assortment. I recommend it to everyone!
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May 20, 2021
An atmospheric place. Highly qualified specialists. Different price range. Only there. You can buy everything in one place and not run around the city
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September 16, 2023
How expensive or budget are the prices?
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April 26, 2020
We bought chairs for the kitchen! They brought it with crooked legs! The "experts" of this salon advised you to bend your legs yourself... in general, I don't recommend going there anymore and I don't recommend it to all my friends and acquaintances!!!
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July 13, 2021
A very large number of upholstered and cabinet furniture , I advise you)
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July 22, 2021
The store is good. Stylish and beautiful furniture.
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November 11, 2023
Excellent choice.
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May 15, 2020
the store is large, the choice is also large, you can choose your own furniture
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April 25, 2021
A wide range of expensive furniture
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August 6, 2020
The sofas are super, the prices are far from budget
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