I'll put 3 stars, I've often been there, well, first of all, the hotel itself is three-star, but each room has some kind of minus, for example, in room 221, everything is patched up, in room 222 the mattress on the bed falls in 223, only everything seems to be normal. I was not in the other rooms. There are no dishes, you need to ask her and wait, there are not always hygiene products, you also need to call the reception and ask, like little things, but damn ... you could have cooked the rooms normally for earlier.
The hotel is a bomb! Clean, cozy, everything is there from gels to a safe) but the restaurant at the hotel (it does not belong to them) is terrible, for 6 thousand tenge, burnt scrambled eggs, instant coffee, and staff who do not know either Russian or Kazakh.
A cozy clean hotel, but they put me next to the sauna, it's just tin and not rest. It would be possible to recommend your hotel, but a sauna is superfluous.
The hotel had everything for a comfortable stay, but the window was broken in the room. I was pleased with the cooler with hot water and an iron on the floor.
The service is good , I couldn 't get through to the sauna , unfortunately I couldn 't get in . My impressions were positive. I didn 't like the fact that there was no shower curtain in the bathtub . Anyway, I'll stop here again.
We came to visit, my husband arrived, paid for the hotel in advance, did not pick up the key, left it at the reception. We arrive, and the administrator tells us, oh, and there are no more keys left. How is there no more?! I still don't understand it. In half an hour they found us a key, went into the room ... straightened the bed, and there was a hole, a hole on the sheet🤦♀️
Well, okay, the cleaning is generally normal, but the hair is black and long on the carpets ...
the shower (watering can) runs from all sides
For some reason, the room is for two, and there are only two towels, large and small, as well as a bathrobe-one
I put my raincoat on the top shelf, started to take it out, and from above the top crossbar just fell off on my hand…
It's a pity that I didn't capture a photo of all this happening…
We had a pleasant experience from staying at the hotel, we arrived early in the morning, they helped us to check in, very friendly staff, rooms are clean, comfortable
Nothing, you can live. True, the restaurant is run by Indians who should have breakfast from 08.00, but they start cooking at 08.30 or 09.00 and they don't give a fuck. They have sori and a smile from ear to ear. The breakfasts are so-so, always coffee or tea 2 fried eggs with three slices of cucumber and tomato slices, an olive, three slices of bread, butter, parts of a matchbox and two sausages. It should be noted separately that the hands of the Indian cook are dirty and in some sores. Therefore, I will not have breakfast there anymore.
Separately, I would like to note the conflict situation that has occurred. About their broken door, which had an imperceptibly sharp end of a chip sticking out and I tore my clothes on it, I told the reception they immediately reacted, the director personally apologized and compensated with five thousand tenge. Well done in this regard.
A la the 90s. Breakfast must be ordered separately. The room is clean, but everything is old. There is a water cooler in the corridor. The room has a mini fridge and a TV.
The sauna is just top-notch. The pools are huge. The interior is bombed. I don't know the hotel, but the saunas, the staff are responsive, the bar, etc. everything is there. I advise everyone, do not feel sorry for the money spent
We visited the cafe at the hotel, renovated for 5 days, clean and tidy, the assortment is small, even to say it is not there, but everything that is available is delicious.
A very decent hotel for your money, the rooms are not large, but everything is clean, neat, there are drinks at the reception, an elevator. I recommend
The hotel is not bad, but it is already tired and needs renovation. I really liked the girl at the reception. She explained everything and was very polite.
It's terrible, I don't advise it, everything is smoky, the bed is dirty, the sauna plays music all night in the basement
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Anonymous review
October 23, 2022
A terrible, dirty, fucked-up hotel.. I can compare it to a flophouse..! And this is in the center of Astana! The staff is simply not well-mannered, not that educated..they eat and chatter with the company right in the lobby.. People, it's easier to go to a hostel, it sucks..the room service was not seen, the breakfast is terrible. We were in the middle of October 2022.