Lozanzh
87 reviews
December 7, 2024
Lada Granta has arrived at your car dealership. And your wonderful manager, Nikita Berezko, helped me in my choice, for which I thank him very much! It was he who helped me make my choice. I've been to other car dealerships, but I stopped at yours, and all thanks to this competent, tactful, knowledgeable specialist. I wish there were more people like that! Good luck and prosperity to your company! And Nikita of all earthly blessings!!!
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January 5
I had a lot of new cars, Lada Largus 8. I bought milking the transportation of my products. I expected the car to be completely different, but it turned out it wasn't that bad. I drove a little over 3 thousand and did zero maintenance. We changed the oil quickly enough, but it took about an hour to wait for the car to return after it was ready. I say the upper odometer button sticks, as a result, they didn't write anything about it in the recommendations, but they recommend installing plastic wing protection. It's right that there's a warranty button to deal with, but we need to earn money! Let's put towbars 2 times more expensive than market prices, but the fenders are different.
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January 11
Terrible attitude towards the client! The car was not prepared at the agreed time, I had to wait for preparation from 10 a.m. to 5 p.m. (I clarify that the parents came for the car 300 km away, and then I had to wait until the evening, well, such a pleasure). Manager Artyom, to put it mildly, persistently tried to "squeeze" casco insurance! When making the second payment for the car at the checkout, they tried to cheat with the payment, naturally in their favor, somewhere in the region of 1000 rubles more ... (it's good that dad paid attention to the documents in time and saw other figures), which once again confirms the incompetence and inattention of the employees of this car center on Derzhinsky. What a cherry on the cake!!! Of course, they sold a set of supposedly summer rubber wheels for an additional fee, but then, as it turned out, it was the second set of all-season rubber (as a result, they bought a car with two sets of all-season rubber by mistake from Artem's manager). As a result, we were extremely dissatisfied with the work of the staff of this salon and the attitude towards customers!!! They didn't even offer mats as a gift for waiting and their shoals! We strongly do not recommend buying a car at the auto center on Derzhinsky Ave. in Minsk!!!
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January 16
In September, I bought a Lada Vesta SW cross, initially I came to the salon on Dzerzhinsky Street, since I live opposite, as a result Google gave me more information about the car than the managers, eventually I bought it on mashinostroiteley, where I received competent answers to all my questions...But I did the zero on Dzerzhinsky, everything was done very quickly and, in my opinion, efficiently, that's just where there was a slight residue...according to the problems that still do not exist and the problems of the car, to which the master replied that it should be like this-this is Lada...The first one is coming soon, and if the dealer doesn't take care of eliminating these jambs, then most likely it will be the last ONE...
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September 26, 2024
THE customer service IS WORKING TERRIBLY. We bought a new car, immediately there were errors in operation: the car does not start, an error with lighting, the key opens the car only at close range and then not immediately. To which the customer service replied: we have made a diagnosis and we have not found any errors, we will change the end cap for you and that's it. We traveled, but the same problems remained. We are still solving these problems with the customer service. I hope someday they will solve this issue. Separately, I would like to highlight the service manager Anatoly Lysenko, who rudely communicates with customers. Management should teach their employees how to communicate with customers! I DO NOT wish you to get on this manager!
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November 28, 2024
I want to say exactly about this salon, before that we were in three, but I wanted to choose here . Nikita is a manager, a man who is really in his place, I wanted to buy a car from him right away, but the staff is all polite, they do not bother with unnecessary presence.
Thank you very much to Nikita, we are very glad that we got such a person.
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September 12, 2024
I would like to express my gratitude to sales specialist Alyona Kuznetsova. Professional consultations even after hours. Timely sending of documents both on the technical side and on the credit line. The ability to listen and correctly convey the necessary information!
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June 10, 2024
I was looking for Vesta SW Cross NG, but it turns out it's almost impossible to buy them! There are none in showrooms all over the country, that is, you will not be able to watch them. The cars have not yet arrived in the Republic of Belarus, but they have already been sold. So you can only see simple configurations, keep this in mind. The car dealership itself is the same as all the others. Immediately on site there is a belagroprom bank where you can apply for a car loan, there is also a cash register on site for depositing cash. I would like to express special thanks to manager Alexey Karpinsky! Thanks to his efforts, he managed to grab his car anyway, he was in touch every day and answered all questions. Extras are not imposed, there is a place to relax with a cafe. Of course, I would like to come, see and buy, but current realities do not allow this to be done. There are no questions about the salon. Thanks for the help!)
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November 27, 2024
I appeal to everyone and I want to put someone on IT, check the car carefully, my car was touched with something, and painted, and when I washed the car then and saw the problem, even if not significant, but not pleasant, I will not go to this salon any more!!!
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November 23, 2024
Great service! Wonderful service! Professional attitude of employees to car maintenance and repair!
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October 4, 2024
A review after the purchase of LADA. I liked the car very much. There are no questions about the service as such, they are adequate, they meet you halfway, they will explain everything, prompt you, serve you. That's why I gave it four stars earlier. I do not recommend buying a new car. I bought a new LADA car in September. The purchase was "fun." No one will show the car before buying it. I think okay, it's new, according to the manager, if you don't like something, I just won't sign the transfer acceptance certificate. Next, we discuss the car, everything on paper corresponds to what I want in terms of configuration. We shake hands, conclude a contract. I pay for the food, I send the confirmation of payment to the manager. The manager says: "I am giving the command for pre-sale preparation, you will pick up the car in the evening." I am happy to call my wife, I say: "We will pick her up in the evening." Somewhere around 16:00 the call, I think the car may already be ready. But the manager says: "you understand this situation, the configuration of your car does not correspond to what we discussed with you." One of the important functions that I would like was missing from that car. A little later, I go to the site, for the sake of interest, and look at what is available, I see there is a car that interests me, in my configuration, but in a different color. I'm going to them, I'm starting to figure out how it happened that everything is on paper, but not in life. They say to me: "You see, the factory deceived us. And we see this only when we are already preparing the car for delivery, no one checks anything during acceptance. There are only two options left: pick up the car without the function you need, or wait 3-4 weeks when new ones arrive, the function you are interested in will already be there."I ask a question about a car that they have in stock, but in a different color, they tell me that the car is really in stock, but it is already with extras.
True, this car was shown, but they refused to make any discounts, as a result, he freaked out, paid for extras, took the car and drove home. When I picked up the car, I saw people who bought dongfeng, they were happy, but I had a feeling thank God I bought it. There are no questions for the manager himself, he did his job efficiently, but within the framework of the system that is not designed to interest the client, you do not want to buy, another will buy. One of the extras was, according to the manager, "anti-gravity treatment of the bottom." As it turned out later, the processing itself is a real "bottom ". The entire bottom has been treated with sound insulation. The funniest thing is that the places where the paws of the lift were not processed, and this is just near the front wheels, the paintwork of the thresholds will be sandblasted safely. The service reported that they could not process it in any other way as part of such processing. I'm not calling anyone to anything, everyone decides for themselves. I will definitely go to them more.
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February 29, 2024
Everything is clean inside and in the parking lot. The staff is polite, attentive, and knows all aspects of the business. The only downside is a bad location.
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May 17, 2023
I am a regular customer of this technical center even after the end of the warranty. Friendly and helpful staff. Recently, prices for spare parts and works have been very humane. A good waiting area. They try to do everything on time. It is possible to pay by installment cards. It helps a lot with extensive repairs.
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October 12, 2024
High-quality service, professionals work
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January 18
The managers are very pleasant, they can keep the conversation going.
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April 6, 2023
I came to this service for TO1. Lada Vesta sw. During the year of owning a car, I found moisture accumulation on the trunk lock and seal, as well as in the area of the spare wheel. I reported this to the master when accepting the car for THAT.
When I picked up the car, the master reported that water enters through the trunk opening plate. There were no necessary spare parts available, I had to wait a month to order the necessary spare parts. Arriving at the replacement service a month later, I still had nothing changed. According to the master, moisture was not detected in the trunk and there is nothing to change. Do I have a question? What did the service staff do to stop the water from getting in??? And why didn't they change the necessary spare parts that came???
The result is an assessment for THAT1 norms with a stretch. But according to the understanding of the shortcomings, it is a failure.
There are only questions left.
The master's answer is simple. Watch the car under warranty.
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3
November 20, 2024
Everything was done quickly and well.
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September 9, 2024
Good service, polite staff.
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May 3, 2024
Polite staff, there are profitable promotions for service!
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December 25, 2024
The salon is like a salon , even if they offered coffee
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1
September 24, 2024
All the time, if you don't sign up, you wait another half hour
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August 26, 2022
Master Alexander is a real professional and just a wonderful Uzbek.
Everything that he recommended to install on my favorite Lada ixray really came in handy and made my life easier.
Consider me a regular customer!
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August 1, 2023
Everything is fine, and at the highest level, thank you for your help, polite staff, and excellent quality of work.
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2
February 13, 2024
Disgusting approach to the client, stalling for time. No punctuality, they forget about the customer, the car is forgotten in the remzone.
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3
August 28, 2022
I drove the car for maintenance. All the work was done efficiently and on time. The prices were pleasantly surprised. The master receptionist Alexander is polite and competent in his work
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January 19, 2023
It's better than on Kamennogorskaya Street, but the management is all the same, probably. Therefore, with regard to the attitude towards customers and the staff themselves, the worst services in the city, in my experience. And the prices for bodywork on a budget scale are just, well, just very high!
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1
March 10, 2022
The lowest prices in the city! I was looking for spare parts to replace the timing belt, and then the original kit is sold cheaper than analogues, and then they offered to immediately replace everything on the spot and at a discount, as for non-warranty cars + bonuses have accumulated, for which I will then buy 1 liter of oil and brushes. As a result, it turned out to be cheaper than planned at another service station + they gave an official guarantee. I advise you to come only to the officials at such a difficult time, there are very good promotions everywhere.
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April 3, 2024
Good service. I am constantly serviced by Renault. Smart masters
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April 26, 2024
Share the room with other car dealerships. Polite consultants
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July 12, 2021
08.07.21 Lada Vesta Cross car was purchased at the dealership. The entire period of car selection was fully accompanied by sales manager Artyom, who was able to competently explain to us all the pros and cons of the presented car models in the showroom. I helped you choose the car that is really the most suitable for family use. During the two weeks preceding the purchase, Artyom clearly and calmly gave advice on all the questions we had. Therefore, here I would like to express special gratitude for calmness, patience, professionalism, competent approach and rapid career growth.
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June 13, 2022
M-yeah. Where to start))) imitation of a good attitude towards the client. If you are not in a hurry, then get ready to spend 2 to 4 hours here. For example, dismantling the radio for 4 hours. There's just a frame and 4 screws. Online video on dismantling 8 minutes)))) replacing the rear view camera is 3 hours. After contacting the head of the center, the time was reduced to 20 minutes))) Despite the fact that there is a huge screen to monitor the remzone, they brazenly say that the car is in operation))) Do not hesitate to express your dissatisfaction and your car will be made faster (it does not affect the quality).
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April 28, 2024
I was not satisfied with the fact that there is no choice of cars. When asked when the delivery will be, no one knows.
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August 22, 2023
The attitude towards customers is quite good. However, the working hours of the bank in this office could be more authentic. Extras are not imposed, and that's good.
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January 16
terrible service, the car is not returned on time.. It's like you didn't buy a car, but a complex of torture and humiliation.
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May 18, 2022
Everything is beautiful and cultured. Very expensive compared to most service stations.
When selling cars, the more additional "body kits" we get, the better.
That's the minimum quality.
During warranty service, the main goal is to prove that the malfunction is due to improper operation.
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November 19, 2024
Okay, thanks
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March 26, 2023
Clear. Politely. Comfortable waiting area, coffee, buffet. Children's corner.
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February 17, 2021
I really liked the service, the managers are attentive and helpful. I would especially like to thank manager Yana Cheshuin for her professional work. Fast, high-quality, affordable. Thank you very much!
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January 12, 2024
Long wait to place an order and long wait to pick up
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1
April 9, 2021
I really liked the service. When buying a car, we encountered the attentiveness, goodwill, and professionalism of manager Yana Cheshuin.Thank you very much to Yana for taking care of her clients.We wish the staff of the salon good health and good sales.Thank you.
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December 10, 2022
On the second floor there is a good waiting room, sofas, coffee (cappuccino is disgusting 0/10, I couldn't finish it, better take tea), desserts
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March 10, 2022
A good car dealership! I decided to use the trade-in program, there is a choice among the cars, there are many model options available.
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December 15, 2022
Performed an oil change. I signed up for 18-00, asked to be rescheduled for 17. I arrived, took 40 minutes. Quickly and efficiently.thanks
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May 8, 2023
They make THAT car professionally and efficiently, I recommend it
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October 9, 2023
Good service, courtesy and punctuality
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March 10, 2022
I stopped by to change the engine oil. The prices have not changed. Now their price is even lower than in ordinary service stations. The suspension was viewed for free, there are no comments on the suspension. The guys at the service are great
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October 16, 2024
Everything is OK!
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November 2, 2021
I would like to thank Sergey Romanko.10 out of 10
And now about the sad part.
Before buying the car on October 25, a winter set of tires was immediately ordered.Uh, and they asked me to replace it right away. The staff was warned that on the 26th at 18.30 I would arrive to pick up the car.
As a result, the manager, whom I do not remember, informed them that they were not available at all. Then another manager intervened, they found winter tires.
They asked me to wait 1-1.5 hours
After 1 hour, I find out that the masters are not in time and it's time for everyone to go home.
By offering to buy only rubber. I refused.
That's not all
The next day there was an attempt of £2.
Where the manager called after lunch after 2-3 reminders to my request
Next, the presence of these elusive winter tires was checked several times.
After that, I made a reservation and we agreed to pick them up at 6-7 pm
But that was not the case.
They call me back and tell me that they are not there again.
This time I didn't have enough strength and started arguing with the manager.
I asked several times for summer or winter tires, car brand, etc., to which there was an answer, there is a recording of our conversation- listen again
They offered to go to kamennaya gorka to pick up these wheels, although initially both cars and wheels were bribed because of the convenience of the location
Unprofessionalism is specific
Actually, then they asked for time to search again and called back with the good news - the wheels were found.
Figure it out! Guide.
Two stars only for Sergey's work.
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December 4, 2022
They do their job well, they have visited more than once and plan to do it again if necessary.
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September 25, 2024
Ok
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