M-Velo
132 reviews
December 3, 2024
We bought a bike with my wife, the store staff approached the choice very efficiently, helped to pick up every detail, and also very polite!
We are very satisfied and we are returning there not for the first time, we recommend everything at the highest level!
Thank you and all the best!
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May 21, 2024
Excellent consultants, a pleasant selection of products. I would like to note separately the interaction of consultants with children - professionals in their field are as determined as possible to choose the necessary product that will appeal not only to parents, but also to the child. We bought a bicycle for my daughter, my son has so far refused the same purchase. When it "grows up", we will definitely return. Thank you for the high-quality product and pleasant service!
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December 3, 2024
I came to buy a bike, the staff there just helped me pick up everything, delved into all the needs of the buyer, assembled everything carefully, held it during the assembly with an interesting conversation!
I advise everyone that I have never met a better store in relation to a customer!
Everything is at the highest level, now I only go there))))
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December 8, 2024
I bought a bike as a gift to my mother. I chose Ritma zebra, mom and I were delighted. Thank you very much to the seller, I told you everything, helped with the choice and did not lose!!
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August 23, 2024
Well, first of all: the bike was brought in the wrong color
Secondly: the bolt on the front brake was unscrewed or not twisted at all, the other three were not screwed to the end, on the rear brake all six bolts were not screwed to the end.
Thirdly: the pads and gear switches are not configured, the pads cling when the wheel is scrolling and the chain does not hold on 3-4 gears and switches from one to another. On Instagram, ignore the question about the color
See original · Русский
June 24, 2024
There are no advantages, because I applied directly to the workshop, what the store is there and the assortment is no longer important to me personally, since my bike was simply not accepted. Today's master is just an incompetent person, to whom personally I would not trust my vehicle in my hands. There is rather not a master, but a princess who needs your bike, which (God forbid) broke down on the way, wrapped in silk sheets and delivered on a pink pony. Then you have a chance to get a repair that you can count on as a customer. And it doesn't matter what you arrived on and what condition your transport is in. Incompetence, selectivity, rude attempts to inflate prices for services - this is what you will encounter when you enter this workshop at the m-velo store on Bogdanovich 68. I will not go any more and I do not advise anyone.
PS: Yes, the so-called "master" informed the pile that he had "a lot of work" and it was with my great one that he would be poking around for more than a week. So I guess he'd be better off without a job at all.
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September 18, 2024
excellent service. responsive, attentive craftsmen. The only drawbacks are that it's hard to get through and sometimes you need cash. but still respect, 5 stars)
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March 25, 2024
A great store, we bought a bicycle for our daughter.
The quality of service is excellent, well-chosen, everything is explained, rides with pleasure.And my son brought his old bike for THAT, too, everything is OK.I recommend it!!!
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December 4, 2024
I recently bought components for my bike, all quality, fast and top for my money. Thanks guys, I'll buy more!
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December 21, 2024
I bought a bike here, and for a long time I thought about which one to take, but the assistant prompted, showed, and picked up everything I wanted in my bike!
10/10 service, thank you!
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March 19, 2024
We bought a bicycle for a 7-year-old child. First, we went to the bike factory to support our own production, so to speak. There is no consultation, as well as a choice. It's good that we decided to take our time and came to m velo. We don't understand anything about the new generation of bicycles, the guys explained everything, showed it, picked it up based on all wishes. They also gave me a castle as a gift. In general, I liked everything so much that the next day we came for another bike, already for an adult. Again, we received excellent advice and a gift. Thank you very much for the service and the great selection! Let's go back for another one)
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July 20, 2024
A good store with a large selection of teen bikes. An unobtrusive, pleasant consultant: helped with the choice, explained the differences between the models and what would be more suitable.
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August 30, 2024
A very cool salon. A very large assortment can be viewed in advance on the website and is not expensive. In a word, cool guys.
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January 20, 2024
It was January 18th. I really liked the store. A large selection of bicycles. A polite and knowledgeable salesperson. He consulted me, told me about different models, prices, and delivery. He gave the necessary recommendations. Thanks
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September 17, 2024
There is little assortment.Even if you look at it in terms of bicycles, everything is childish and the staff is quite adequate and kind
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October 16, 2024
16.10.24 I came to buy a helmet, as in the screenshots. I looked on the website to see that the right size and color are available.
I drove through traffic jams on purpose, so that a not very friendly consultant told me that the helmet ACTUALLY had to be ordered in advance and they didn't have anything in the store. It was funny to hear from him that he knows about the problem on the site with the availability display, I asked for delivery, since I had already arrived and spent my time, to which I was politely told that they would not do delivery, since there was no helmet left in stock, although it was 30 seconds ago.
Customer focus is approximately 0.
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1
February 23, 2024
Good evening, we bought a second bike today.I want to express my gratitude to the seller of the store.The polite staff picked up our bicycles and I am extremely grateful for your work and help.I wish you more customers, just be healthy, and success in your work.Thank you very much for your hard work and help!!!!
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September 3, 2024
The service is disgusting. They also rip people off. There is a service in the quarter with a much more pleasant attitude. It's better to travel this distance than to come here.
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May 30, 2024
I liked the store. A good assortment, competent guys are working. Kindness, attentiveness. In general, it was nice to be there.
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April 15, 2024
A good store, a large selection,competent consultants,convenient location, reasonable prices.Still, I would like to stop by for a siduha, it's a pity there are other plans for now.
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April 1, 2024
I repaired a bike in this service. I trusted a professional, Ivan, and for good reason. He made the bike almost new. And the price turned out to be less than the original cost. The only problem is the construction of the subway, it is difficult to drive up and hide.
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June 4, 2024
A huge selection, competent staff, there is a workshop! I turned to master Ivan, now I advise all my friends and acquaintances!
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July 11, 2024
We ordered a bicycle for a child, with delivery (after 3 days), the bike was never delivered, the phone was not picked up or dropped. The child's birthday is ruined.
Therefore, I do not recommend it, think 1000 times before ordering a bike from this company.
See original · Русский
October 28, 2023
I was buying a bicycle.
I arrived late for the first one, they reacted normally, everything was adjusted in 20 minutes, the warranty was noted. The masters are on the positive side. The fork dusters popped out, they said it was necessary to contact the bike factory on their own, everything was eliminated there in 2 weeks, visually fine, I didn't check on the go, because I closed the street season this year. I hope everything will be fine with the great one in the future. Stork Cross 3.0.
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April 19, 2023
The staff is very polite, there is a lot of choice in the store, but there is more on the site. We helped the whole family pick up bicycles. The delivery is fast, there are many payment methods. Everything is excellent in quality
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September 11, 2023
Thank you so much. I bought a bike. Thanks to the consultants for their help in choosing. Prices are lower than anywhere else. A large selection of accessories. Buy in this store. I recommend.
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July 6, 2024
A huge selection of bicycles of all categories. Knowledgeable and courteous staff, without imposition
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July 20, 2023
I got the most sensible advice on choosing a bike right here.
I've booked a bike and I'm waiting to be informed that the product has been received.
Pleasant impressions from communicating with a specialist. Egor explained in detail all the advantages of this bike model very professionally.
I am sure that the choice will be successful!
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1
July 14, 2022
A very professional approach to customers, they will always politely and competently advise. It is extremely pleasant to communicate with the store staff. The goods are delivered promptly. I bought bicycles for my son and daughter in previous years, this year I bought a swimming pool and an awning for it. I will continue to cooperate with this store.
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April 8, 2024
excellent service, helpful staff, many interesting bike models and equipment are available.
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December 10, 2024
thanks to the employee Egor, for helping to pick up a bike and advise on all issues. I was satisfied with the purchase as well as the service
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March 4, 2024
Just a great option!
We consulted "in simple language", assembled the bike, adjusted it and it's free!. Thanks to your team.
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March 9, 2023
Convenient location, good assortment, affordable prices, fast online order processing. I ordered a flask holder. Polite staff, an employee helped to figure out how to pay for the order through "Pay".
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September 16, 2024
Another one of the non-customer-oriented stores. I left a request on the website for the purchase of a Ninebot E2 Pro scooter through the button "Did you find it cheaper?". No one will call you back. The question is, why do you need a website if you have hammered a bolt on it and on customers? I wanted to take two scooters for cash.
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May 26, 2024
I serviced my bike in the workshop at the store. I am happy with my work. The price of services is adequate.
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May 28, 2024
A bicycle has arrived. With scratches and scuffs on the frame. And the seat. The stickers are glued as if a child was gluing, there are a lot of swellings. The receipt was not deposited
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August 9, 2021
A great store. A large selection of bicycles and excellent sellers. 07.08 my husband and I were choosing a bike for me. Despite the fact that the choice fell on a bike of the average price category (perhaps even below the average), we were treated like family. In addition to the bike itself, they helped me choose accessories for it and completely customized it for me, taught me how to use gears, patiently explaining and pointing out my mistakes (I had previously ridden outdated units and rental kolobikes, so much was new to me). As a result, I was completely delighted with the purchase and we drove from the store to the other side of the city on new wheels. In general, we were not just sold a bike, but without any additional payment, we configured and equipped it with everything we needed, bringing it to the state of "sat down and drove". Very satisfied and grateful with my husband) I recommend the store 100%!)
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April 20, 2024
A great store with great staff. Everything is clearly polite and understandable.
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September 10, 2023
Good consultants helped to make a truly right choice. A good selection of bicycles, affordable prices.
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April 18, 2024
I ordered a bicycle for a child here. We arrived, tried on, the manager advised and bought everything we needed
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February 23, 2023
Terrible store at the end of my order!
The bike was ordered with online payment immediately upon registration, as its availability was indicated.
Call the next day: need to wait, out of stock. well okay
Call in 3 weeks: no delivery, choose something else, but there is nothing similar, or take an organza color.
To my request for a refund: we can only pay in cash, only in the office and then if there is the right amount in the store!!!! I've been waiting for a day, but there's still no amount.
THE HORROR!!!
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1
March 28, 2023
A good assortment, competent consultants. An organization with experience (although we have already moved several times if an offline store is important).
It's not the first time I've bought a bike from them - I recommend it.
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July 24, 2024
I've been calling for over 40 minutes today. No one called back or picked up the phone. This is a service! Good luck and close soon!
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October 17, 2023
Low quality of the product! The children's bike has served for 2 months!!! Although the warranty is 12 months, they say it is not a warranty case! I will demand an examination and write a complaint! I do not recommend this store!
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1
May 7, 2024
A great store. A huge selection. I definitely recommend it.
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July 8, 2023
The staff is normal.There are many bicycles.Dostka case: you wanted to order delivery and say Where do you live? We told the address and we were told the route of the delivery place.If you buy a bike, expect that there will be no details or the wrong bolotnik
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1
May 18, 2023
Good prices, friendly staff. They showed everything, told about the proper use of gears and bike maintenance
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1
July 17, 2023
The store is good, but it all depends on which employee you run into. One will understand and help, the second is easier to say that there is no such detail than to understand that they have an error on their site.
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August 3, 2022
I am completely satisfied with the product! I was worried about the tires (the price is very good), I thought it was a replica, but everything is OK (the original). The speed of ordering, despite the fact that I ordered on the weekend! The delivery did not disappoint either, everything is on time! I definitely recommend this store....
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June 4, 2024
A normal store. I bought my wife a bicycle. They helped me choose.
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