Today we were with our friends at this point of the mak bye.We sat, ate, and ate our fill, and then the wonderful administrator Oksana came to us like an angel, through Oh, this is important.This holy man gave the four of us a balloon, calmed our crying friend, found out what happened to her, and supported her.She's a miracle, a treasure, found words of support for our friend better than we did, made her smile, and also gave her a pink balloon, which is very cute! Thank her very much!The four of us wish her all the best and DEMAND A BONUS!!!! GIVE A BONUS, I DON'T KNOW, A RAISE TO THE BEAUTIFUL OKSANA!!!!!💕💘💞
The best drive in Minsk. Served in less than 2 minutes, friendly service, was on Sunday from 13 to 14 at night. The cashier served quickly and professionally, the order was issued very quickly, and the musical accompaniment is especially noteworthy. I demand to express my gratitude in writing to all the colleagues of the night shift!
If it were possible to put a rating of -100, I would do it.
Waiting in line at Mac drive for MORE THAN an HOUR. It's not even funny. Disgusting, just a lot of wasted time. There is no way to leave, if you are already standing in line, you will not move anywhere. Another funny fact is that the screen when the order is usually duplicated for verification does not work. We talked about the double fishburger 2 times. Which one did you hit? The usual one))
When I received the question, I clarified what we could do about it (maybe pay extra, change it, well, at least somehow solve the problem) and received an ingenious answer.: "We can make a refund, but we'll have to queue at Mac Drive again."😂
ANOTHER HOUR
I perfectly understand that holidays are important, but why should this have such a critical impact on service?
Lack of staff, broken screens, I can suspect that it's not very audible there if such moments arise.
if it were possible to put zero, I would put zero, the most terrible poppy I was in, I do not dispute, a very beautiful room, the view from the window is also attractive, but how terrible the service is there, we were standing in drive 45 with an infant, I understand a lot of people may not be able to cope, but when we arrived we stood at the payment window for another twenty minutes and waited for them to come to us, as a result, due to problems in the system, they could not pay and just left, so they also cheated on us, this is far from the first case, I do not advise anyone to mac.buy on Uruchye
There's nothing left of the McDuck, except that they're in some kind of shape, too. I bought a children's toy set there today. There are 2 different toys in the window, ok, I pay for 2 sets in the hope that there will be 2 different toys. They put the same ones on the issue. I say I need 2 different ones. No, it's over... And I don't need two identical ones - remove them from the showcase, don't mislead.. in general, the conversation is about nothing and the mood is spoiled... It would be possible to have a zero or a minus, and I would have appreciated it without hesitation...
Everything is very good in the mac itself. The staff is good, the food is delicious.
But the main disadvantage is lagging screens for ordering food. I was even scared when the burgers started adding themselves.
We made an order, we brought everything except the happy meal!The baby is crying now.
There are no napkins, and there are no tomatoes in the big burger.
The money for the happy meal was returned, and a 10% discount was sent.
Why do I need this discount, my child is crying, he has no food, no toys.
Do I have to pay for shipping again to re-order?What kind of nonsense is this?I call the restaurant's numbers, but they don't answer.
We stopped by for breakfast. It's a long wait, but it happens. By result:
1. We drove right away and found out on the way that we hadn't reported the muffin, potato sauces, and basic napkins.
2. The quality of the dishes is good, but the taste is disgusting.
In my opinion, the breakfast there is not delicious, long and not worth the long wait.
I would like to thank the operator on shift 19.01.25 21:18. The guy is on fire! It's funny to offer additional products in a way that makes it a sin to refuse and uplifts the mood. If he's reading this, then man, you're the best!!!!
Hat McDuck is all I can say, and you're racking your brains on my comment.!!!)))( you 're walking down Shugaev Street across the street from apartment buildings along a sidewalk , for such a long distance , it smells like burnt sunflower oil . It 's tin .as if the houses are already saturated with this smell, how is this possible?((
It's some kind of bullshit every time. I often drive along the M1, and I have to come here. And I spit every time. Very often they confuse and do not report. And after driving a couple of kilometers, you only notice that something is missing, you will not return. This is the most fucked up drive!
The waiting time in Mcdray is approximately 5 light years. It's unbearably simple! If there was a siding out of the queue, then no one would have waited so long. There is no one to work in this institution, 1 person takes the order, he also accepts the payment and he also, apparently, cooks himself. And so it is constantly. Where is the level and speed of the service, when entering the queue, a stopwatch was given to your hands?! Yes, now you can give out a sundial in this queue, you can spend half a day in the queue. Customer focus is at zero!!!
2.01.25 between 23 and 00 hours, the waiting time from the moment of order acceptance to delivery was 35 minutes!!!!
There were no comments, much less apologies from the staff (There were only 2 cars in front. Sediment
Good afternoon!
This is not the first time I have faced a long wait for an order from mac drive.
The service is slow. We accepted the order, arrived at the pick-up window and have been standing for 15 minutes so that we were given two potatoes and two burgers.
Three cars were already behind us with orders and drove around us.
And we are still standing.
I had to get out of the car and knock on the window to somehow be remembered!
The potatoes are salted every other time.
It's bad, it's gotten really bad.
One point
Very slowly, that McDrive, that in the hall, at different times of the day. I don't understand how you can wait for an order where there are 3 positions, 15 minutes, and there is no queue as such (3-4) customers. Do you even know the meaning of fast food? Questions to managers who are apparently unable to organize the work of the staff..... Why in Lithuania, Poland, Spain, small orders are made instantly, but here ...
The mac is ordinary. There are always a lot of people. There is no toilet on the ground floor. Sometimes they forget to put something in the drive - you always need to double-check.
Sometimes there are sooo many people, respectively, and the waiting time increases significantly, there is not enough space for all guests. Parking is available, the drive is working.
There are very frequent failures in the scoreboard, it's not clear whose order is, they can't really say anything, the waiting time is too long, sometimes I waited about an hour for an order, this is not acceptable for fast food cafes
The speed of issuing orders leaves much to be desired, 30 minutes.
So it would be fine if there were a lot of orders on the monitor, but no. 1 order and mine to collect in 30 minutes
It's a beautiful place. It is always clean, the staff is polite and everything is clean. So I recommend stopping by. There are almost no queues and there is always a place to sit down and leave the car or take it with you.
We were waiting for the order, it appeared on the scoreboard, we approach, the girl at the checkout asked what order, looked at the receipt and later did not hear the answer
As a result, we stood for another 5-7 minutes, our order disappeared from the scoreboard, we did not hear any response. As a result, after rechecking the order, our order was standing in the pick-up area with a different number all this time) It happens to everyone, they got confused
But I would like not to ignore the customers)
Clean and tidy. Polite service staff. Orders are collected quickly. I suffered a little in a piece of burgers, ice cream and pie, but in general a good institution for family holidays.
It used to be a great place. I stopped by, took breakfast and went to work. Everything is fast. Now you are standing, waiting for them to come, making an order, driving up to the payment, waiting 10 minutes, driving up to the issue, waiting 15 minutes from above. As a result, to have breakfast, we stood for 35 minutes, and the workload was always 3 cars.
Having stopped for a drive, we went to hell. The waiting time was one and a half hours. If you've driven in, you can't leave because there's only one narrow lane.
There is a very long wait for an order, despite the fact that orders on the scoreboard are discounted much earlier than they are issued. You're just standing there waiting for something.
Mac is always delicious.
Yes, sometimes they will bring a cold bun or "dead potatoes".
But in general, you must agree - for your money it is delicious, always available. Rich or poor, everyone goes to McDonald's!
Well, where else will you find a 24-hour coffee shop with delicious cappuccino and even without leaving the car. And sometimes I look in without a car, because even the most stubborn shawarma near the subway after 23 is already "under lock and key". Or maybe you need to go somewhere early. I always come here for my morning coffee.
Things have gotten really bad lately. They cook for a long time, French fries are put less than before a little. And the scoreboard in the room is not clear at all for what, they write it's ready and then another 15 minutes or you wait longer..
Cool Mac. Lots of places, polite staff. The order does not have to wait long, everything is done very quickly. Mac drive is also a plus in this establishment.
Service -1,service -1,food is the worst in my life, thrown into the trash, as well as the mood, as well as the impression of this place-drive by,save money and impressions!
Clean, cozy, few people. Maybe I'm so lucky, but the lack of a crowd is an important plus for me. It's delicious, there are no questions about the kitchen. The girl at the coffee counter was also very pleasant to talk to.
I don't see the point in having two lines to accept an order, since they can't cope with a high load. You stand and wait on one line, and the second line goes faster, since there is no one to serve the first one.
Despite the presence of 2 lines, which are serviced by one person anyway, the waiting time leaves much to be desired. A fast food restaurant is turning into a very leisurely food restaurant.
Just like the whole network. It's complete nonsense. It's better to buy shawarma than they have burgers and potatoes. The service is slow, both inside and out. The food has gone completely bad.