So bad company!
Operators are rude and not professional.
They made mistake, but dont offer any solution.
I regret for connecting this provider.
I don’t recommend this company.
There is no customer orientation at all
I was told on Sunday from 9:00 to 12:00 they will come to connect, I'm waiting for them, I call at 10 a.m. I say they will definitely come, they said let's wait until 12, I said okay
At 12 I call, I can't get through at all, I called and rammed for 1.5 hours🚬🗿
And then it turned out that the foremen would not be in time today.
They could have warned me, our foremen are not free, we will not be in time today, but instead I rammed for 1.5-2 hours
I do not advise, it is better to take acne or saima, at least they do not dynamite and respond immediately
I want to share my negative experience of using the services of the Megaline Internet provider. Despite the friendly and competent technical support, which was always ready to help and solve emerging issues, the company's internal problems with logistics and management leave much to be desired.
We recently had a serious router breakdown due to our fault, and we immediately paid for a new one. For us, the lack of a stable Internet connection is not only an annoying inconvenience, but also a waste of time and money. However, when we turned to Megaline for a new router, our unpleasant adventures began.
At first we were told that there were no routers available. We asked if it was possible to buy a new one ourselves (I will clarify that this is not just a router, but with GPON technology), which are still a headache to get. In the end, they found it in one place, after which the technical support reported that it turns out that only the company's routers should be installed. Okay, figs with them, let's dance on! We waited as we were advised, and the next day we were informed that the routers had appeared. Very strange, isn't it? But that's not all.
Connecting a new router turned out to be a real hard labor. Perhaps this was an isolated case, and as I have already mentioned, Megaline specialists work well and try to solve customer problems. However, a few hours after connecting the router, it just stopped working. The problem turned out to be in the router, which somehow was unable to distribute a Wi-Fi signal. After a few hours, the router stupidly stopped working at all.
When we contacted the company for the second time, we were informed that the routers were no longer available and it was not known when they would appear. Just wait. This answer was really disappointing. I don't understand how such a big company as Megaline is not able to monitor the supply of routers, especially in a situation when customers like us have already faced serious inconveniences. Logistics and supply management should be at the proper level.
As a result, although Megaline's technical support remains at a good level, internal organizational problems, such as a shortage of routers and insufficient control over supplies, seriously undermine the company's reputation. The company's management is short-sighted and does not understand how logistics chains work in the company. I hope that Megaline will take measures to improve its service and management!
P.S. We have been waiting for the router for almost a week. They seem to be coming from New Zealand, no less!
The worst Internet. with the promised 30 mbit/s, it gives no more than 8 to the router, sometimes it drops to 0.3! On the contrary, they need to pay people extra for using their type of "Internet"
The worst providers, the Internet is always slow, called support, specialists came, looked at the router and set a different frequency, it did not help in any way.The second time they called, they said they needed a stupid router, so you will decide which one you need.Also, operators are very lazy people who cannot help with the situation, they always say, turn off the Internet for 10 seconds, etc. .I do not recommend this terrible provider.
He doesn't even deserve one star. the already outgoing Internet is complemented by simply the most terrible ping in valorant. I will keep silent about the fact that the ping there is already terrible (89-91 is the best), so even in the middle of the match it jumped to 130. often the video does not load. in short, I will change the provider, I do not advise
And it's strange, one month is given the other is not.You say that we have already taken it twice, they answer, "well, maybe as an exception they gave you" normal ones?
The worst provider in the city.
They put 100mb / 1 sec. it does not even show 60mb / 1 sec. A specialist was called, looked at something, then picked at it when he said that you were not fixing another order from me and dumped it and before that explained that the ping should be low, too, some uneducated people. We are programmers, we need high-speed internet. Then the same specialist called someone and it was clearly audible that "he is a VIP if not, then you can get out"
This is what kind of appeal I can't understand. For such words, you can only sue if I get free and deal with you.
Terrible service. The Internet disappears all the time, the operators simply do not answer the calls, it is impossible to get through. Everything used to be fine. But lately it's been terrible, t.. Most likely I will change
Many TV channels began to be turned off, almost all children's ones were turned off. They also offer to switch to a more expensive tariff! The Internet is slowing down! We will change the provider!