15.06 we visited this salon, as it is located near the house. There was a need to purchase tiles for the bathroom, toilet and kitchen of 40 sq. m. We turned to a consultant girl, a blonde with a square. She did not introduce herself by name. She showed extreme disinterest in us as clients. We even felt some kind of negative attitude. She didn't ask about our budget. I immediately began to offer, one might say impose, tiles of the most expensive segment. And she was even somehow outraged that we did not come with a specific tile already selected. Let's walk around the salon ourselves, look at the rich assortment. She saw that we were standing at other stands, and just walked past, pretending not to notice us.
As a result, a week later we went to another salon of a fundamentally different network on the other side of the city and purchased tiles where consultants are very responsive and customer-oriented. And they advised and helped to pick up and drew a wonderful project. Although the tiles of these collections were the same in this salon. In this case, the work of consultants solves everything, as it turned out.
According to personal impressions, the customer orientation of the company ends at the moment when you have decided on the tile and paid for the order. All that's next (i.e. delivery and exchange of defective tiles) is how the stars will converge, how the card will fall, and the customer is clearly not a priority here.
I ordered three types of tiles in July. The order was paid in full, because everything was in stock. We agreed on the delivery date. They brought it, gave it a day to check. We checked everything in the allotted time, found chips, glaze, and then immediately contacted the complaint department about replacing the tiles. The department requested photos of both the defective tile itself and the boxes in which it arrived, so that they would bring us a tile from the same batch to replace it, so that the shades would not differ. A great approach, you might think. That's what I thought, but it wasn't there. Apparently, the warehouse (or whoever they have there is engaged in shipments) did not care about the complaint department and the customer in the end. Because in the end, they brought us a defective tile for one type again + a tile from another batch (!) for another type. Question: are you okay there, no? For whom were the photos taken by the client and the notes made by the complaint department? How could you not check the batches if there is a special mark about it??
Okay, okay. Once doesn't count, does it? The attempt to replace No. 2 looked like this: it turned out that for a part of the tile, the batch that was brought in delivery No. 1 was no longer available. As a result, another batch was shipped as a replacement, which differed in hue (it seems like the difference is minimal and in my case it does not seem to be critical, but it is also unpleasant). And again, the tile arrived almost completely defective and broken.
Of course, I am very glad if the Modus Ceramics company is doing so well that they can afford to ride from Fanipol, where they have a warehouse, to Minsk back and forth many, many times to deliver/pick up low-quality/broken tiles, but maybe it's time to check it in advance and Should I deliver it carefully? Due to the exchanges, at least repair work is idle and nerves and time are wasted. It doesn't make you a good name. And I, in turn, cannot advise you with a clear conscience. In the meantime, I take out the popcorn and wait for delivery No. 3 and place bets on what percentage of marriage you will bring this time and what else you can "surprise".
Many thanks to Dmitry Vankovich, even though we arrived at the very closing, he explained everything in detail, slowly and helped to sort out the situation. Thanks!
We came to this store several times. A VERY large selection of everything. Olga, the consultant, patiently told us and showed us what we were asking about. It was only thanks to her that we finally made a choice!
We came almost 400 km to Minsk to get tiles for the house, and we wanted to buy and pick it up right away. after going around a lot of stores and being disappointed, we found this store on the Internet. A huge selection of tiles of different price categories.it was here that they picked up all the necessary tiles, they were very satisfied, a big plus is that you can immediately pick up the goods from the warehouse in Fanipol, if of course it is available. Special thanks to consultant Ole for his help in selecting tiles, it is clear that the person works from the heart and tries to help the client as much as possible. Only the best impressions, I will recommend you to my friends
The company is leaking data about its customers. I bought a tile, left my full name and phone number. At the first request from the state structure modus ceramics provided everything in detail where and how it was purchased. It's not forbidden, of course, but I won't come back to you anymore. And I don't recommend it to others.
And I will add: The tile curve was maximum.
We traveled all over the city with my wife, and we chose the tile that we liked here. Polite girls helped create the project. We paid, and now we have started repairs)))
One box of tiles arrived with a bat. A replacement was quickly made. I recommend the store.)))