It all depends on the contingent of people who are traveling. Sometimes drunk people sit down and the trip takes much longer, then they go to the toilet, then they smoke, they stop a lot.
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Станислав
Level 4 Local Expert
February 11
An ordinary minibus, and the driver is also normal, there are no complaints
They constantly reschedule the appointed time . With the Mozyr express, you can not count on the timely arrival of the minibus , it will be delivered anyway , and you may not be warned about this in advance , you will wait at the stop for an extra hour .
Pay attention to how your operators communicate with people!!!
In two and a half hours I called about the cancellation of the reservation. In response, I heard "They called you yesterday, then what do you confirm"… And it's okay that you reschedule your flights a hundred times, I was able to leave earlier, so I left. I tried to explain the reason, they did not listen to me, I only heard a dissatisfied "Waiting" and the call was completed.
The fire service, if it were possible to put 0 stars, I would put it without hesitation.
A disgusting organization.The dispatcher's girls do not know how to communicate, are rude, incompetent. There are good drivers, but there are also individual instances. You order a car for one time, each time it is transferred to another.It's good if they warn you in an hour (which is rare), but sometimes 20-30 minutes and this is the norm for them. And if you cancel it yourself in such a time, then immediately the blacklist. Next time, if there is a flight postponement, I will record the conversation. And if something is wrong, immediately go to the appropriate authorities with a complaint and demand that measures be taken against this organization.
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Рената Басинских
Level 15 Local Expert
August 28, 2022
So far, everything is fine, the prices are reasonable, we gave 10 rubles for one in one direction, we got there quickly, fortunately the roads were repaired to Gomel, we drove from Mozyr, I went earlier in February and it was another quest, the main thing was not to unclench my teeth so that they would not fly out, there were such frequent, small, deep holes, now It's normal, but autumn and winter are coming soon, and it will be the same again, I hope more in the spring and I won't go to Gomel.
It's boiling over. Constant rescheduling of routes, they especially like to talk about it 15 minutes before departure. The constant rudeness of dispatchers and late drivers, and okay for a couple of minutes, but not for 15 minutes. A terrible company.
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garrik_1979
Level 3 Local Expert
October 27, 2022
Good evening. It's terrible when a company that positions itself as a regular carrier cancels flights for far-fetched reasons, and most importantly, such a company has three buses that there is no possibility of replacement, people plan their time, and this company decides for you, and reschedules the departure time by an hour, etc. Dispatchers generally hang up when you talk to them and it's called a customer-oriented company??? It is worth actually thinking about further ordering and services of this company. Drivers talk on their mobile phones while driving...Seriously, is it normal when you have 14-16 people behind you for whom you are responsible???
Well, I've been loyal for a long time. He justified the carrier for a long time. But enough is enough. The service is just terrible. It is impossible to plan a working day, because the transfer of the minibus can be 25 minutes before departure and it will be the 2nd or even the 3rd transfer. I had to be in Mozyr by 10. I arrived by 12. I ordered a minibus for 8, left at 9.30.
And this is already a tradition. You could say you don't like it-don't use it. But there are practically no alternatives and the carrier uses this
I'm really waiting for an alternative, and the prehistoric service will die somehow.
The competence of the services provided by your organization in the field of transportation of people does not correspond to the declared quality. This is especially true of the dispatch service, frequent lapses in time, I mean transfers, offsets, some kind of transfers, changes in payment.
A terrible office! Why are there so many negative reviews and zero reactions from both the administration and the body that should control such organizations? I think if the Mozyr express was closed, then their place would be taken by people who know how to do their job efficiently. Smile beads for example! There is a huge difference in comfort and attitude towards the client. We would take an example.
I was amazed at the speed of the minibus ride, we drove for exactly two hours with stops, as stated, although I left with a time reserve, I thought there would be delays, but no, everything is clear!
The minibus is constantly being postponed, sometimes it is notified 15 minutes before departure. Prices are also jumping, it is unclear how and why. If you have to transfer to a train after a minibus trip or something important is planned, then it is better to order an hour, if not an hour and a half earlier.
They deliver even that well. In general, I am satisfied with the services, the only thing that is very inconvenient is the transfer of the departure time...
Terrible dispatcher service! They throw down the tubes, make claims.
I ordered a minibus in the morning and waited for about 20 minutes. I called back, they told me that the reservation was canceled, although I can provide a screenshot of the reservation ...
Please sort out your technical staff!!! They work very terribly ...
Teach dispatchers to talk adequately to people! There is subordination in our world.
Which, no matter how much they would like to, must be respected!
In the photo, you can see the time at which I write and the time of the reservation, where it is not indicated that it was canceled, as the dispatcher said on the phone
Nervous drivers, always rude, I drove with different drivers more than once.They do not want to drive along the specified route , they drive in with indignation that they have to spin around the city.Although the route contains stops.
12 .09.2022 the driver of the minibus 12-59 was rude and sent a foul language to an elderly woman. I see that there have been complaints about him before, but the management apparently does not react in any way. There is not a single answer.
A disgusting carrier. Prices are set at their own request, and, of course, higher. Transfers have become no longer rare and isolated. Dispatchers are "not responsible for anything" and "don't have to do anything." It turns out that the time of departure and arrival is "approximate", and that is, the delay in the journey is their fault, even for an hour or two. Thank God at least they don't come to dig potatoes for their mother-in-law. So you can't plan anything with them, you never know when you get there. The breakdown of the car and being stuck in an open field for a long time is also a problem for passengers.
The dispatcher is a redneck. The site works crookedly, SMS with the number of the minibus does not come more often than it comes, you can not cancel the order, you can get through every other time and when you get through you have to listen to the dispatcher spitting poison. I wish you the same mood that you leave to your customers.
A wonderful trip.Everything is fast and clear.The drivers are experienced.The dispatcher clearly instructs and corrects, there is no need to call back.The cars are clean and warm.
Great cars... comfortable seats! Especially with my height of 190 cm)) I have been using their services for a long time and I like it!inadequate drivers!!! And since I like to linger, they always wait)) so I advise you)
I agree with the reviews about the company, today on the route from Gomel 2, a wheel broke on one, etc. car. The car stood for 1.5 hours at the exit from Gomel, no one even thought to give a replacement. After all, there are always other cars near the railway station. The dispatcher is not listening, the answer is:There were no cars. After asking about the payment, they hung up.
I go every Sunday from Mozyr (ost.ski) the departure time is 17:43 and every time the minibus arrives 10-15 minutes later, I ask the operators to change the departure time , in response - just ignoring
Terrible dispatcher service! Rudeness and throwing pipes. Today, 05/11/20201.,we ordered 1 place. The person had to stay, as soon as she found out, she called and canceled the reservation. To which I immediately heard a lot of complaints and mockery, after which the girl hung up without listening to me. On my second call back, she made claims against me, not letting me say. It's just awful! Such people have no place to work in contact with people! And as always, delays and postponements in 30-40 minutes. We already order in an emergency and every time I know that they do not leave at the appointed time.
Tired of the disorganized service. This office should have been closed long ago. Stop bullying the customers. It's only the manager's fault. It's all his doing. When will the administration begin to take active action?
The operators are good, but there is one driver, I just don't know his name (unfortunately), he is constantly rude to passengers, constantly angry and not happy with something, and so, in principle, everything is fine and they often postpone the time when you drive from Gomel.
I often travel from Mozyr to Gomel and back, I applied to this company, but after the boorish attitude of the dispatchers, there is no desire to recruit them. They cut off a word on the floor, I hang up the phone, they are rude.
A terrible organization, starting from the dispatcher, and presumably ending with the head. Leaving on time is the number one problem, the boorish grins of dispatchers is another problem , the attitude of drivers to passengers is a game ... one star is still decent for this organization ... they need to carry potatoes to Dudichi, not people ...we hope smilebus will soon start carrying people on this route …
The car is good, but the drivers who work there leave much to be desired, arrived 20 minutes late, replied rudely to a request to sit in front, "what is honey smeared on you here"
I ordered a trip at 08.00 (01.11.21). The operator called at 06.20 and informed me about the change in departure time at 07.00. I cancelled the order in the app because I physically couldn't make it by that time. A call three minutes later from the operator, in an astonished voice, asks why he canceled the order…With such a service, it is better to get diesel…
The most terrible and disgusting organization of work. I recommend closing this office, because a serious company that values its reputation will not mock its customers like that. There is no specificity and seriousness in working with clients. And that's putting it mildly.
Disgusting service, it is not possible to get through to the dispatcher, you call for two hours, then the phone is turned off, then you wait for the answering machine for 3_4min, and to no avail. And if you get through and ask to reserve a place for another number, you will be refused. A DISGUSTING Company.
This is the most terrible company! The most negative impressions. Big claims to the service-operators communicate, to put it mildly, impolitely.They are rude, throw tubes, some incomprehensible grins, cancel and transfer minibuses as they please
Train the staff in manners, please.
A terrible, unscrupulous company with a disregard for customers, headed by a boorish director. If there is a possible alternative, always give them up.
Terrible service.You order for a certain time, the departure time is postponed 30 minutes before departure, in winter you have to wait for 40 minutes or even more in the cold with a child.
The service is from the edge of fiction. They can easily cancel your flight "because there are not enough people."
In a car equipped with air conditioning, for some reason, the driver turns it on only on the highway when it's +35 outside the window. At the entrance to the city, he turned it off and the salon heated up to the level of a bathhouse in a second. If you like trips with the "bathhouse effect", I recommend it!