The quality of service is the worst of the worst. I connected the eSIM. They said it would start working tomorrow at 10 a.m. (since the transition was from another operator), as a result, the SIM card partially earned. Inbox and internet. But the outgoing call writes a call failure. I contacted the office. All the experts there shrugged their shoulders. I've tried everything I can. As a result, clicking the network modes. The call is working. But it was enough for a day.
After that, the call failed again and that's it. I contacted the specialists through my mts. They told me that there was nothing they could do to help, contact the office. I went to the office. There, once again, all the experts thought together. And they didn't come up with anything. And they started referring to the phone (the phone was bought new 5 days ago. At the dealer's office) they said come with a passport, we will make a replacement, etc. And once again, I am out of touch due to MTS. I will have to change the operator. And I will not recommend anyone to contact MTS
Very good customer service. Consultant Alexey solved my problem for a long time , but thanks to his knowledge
and perseverance
my husband and I finally heard the incoming call and left
the service center in a great mood. I wish there were more such responsible
and polite experts in their field.
My SIM card was given to another person, although there was money on it. Now he's connected to internet banking at the same bank as me, and I can't use internet banking. I am currently abroad. I can't update the app or pay for anything. It is strictly forbidden to give the number to another client
I was passing through for the first time. A large building, about 8-10 windows with specialists. While waiting in line, you can get acquainted with the product. There are also terminals to top up your account. The specialist helped to sort out my question and advise on it, for which she is grateful
The staff in the hall is disgusting. of course, no one is rude, but the service is slow.
I switched the corporate number to an individual, lost 1.5 hours with an employee and two weeks of accounting disassembly with MTS. Since the employee conducted it incorrectly
Pros: they give smartphones on credit for 24 months to pensioners. This is a rarity in our times. There is a patient and responsive staff, for which they are greatly grateful.
Cons: poor choice of smartphone accessories - they could not buy either glass or a case for the new device. They are sent to Chinese stores. And the most disgusting thing I regretted was that I asked for advice about phones. The girl purposefully led me to the idea of buying Huawei. She bred me for a long time and correctly. But when I asked to tell me about the assortment of another brand on their showcase, I regretted that I had entered this salon. She had a tantrum. The conversation turned two tones higher and I was given to understand that I had just climbed down from the tree. I was asked to explain in detail why I need this and not that! Why should I explain something to someone? Apparently I broke the girl a percentage of sales. You need to control yourself! So if you come across rudeness, don't be surprised.
MTS personal account in the mobile application is often unavailable, and it has become impossible to view the BALANCE through the *100# service. It's very inconvenient. Sometimes there is no signal coverage on the road. It's
disgusting. Our country is not so big that it would not be possible to cover its entire territory with a stable signal in the 21st century.
The employee in the hall is very friendly, he will always tell you everything in fact.
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Андрей Семашко
Level 13 Local Expert
May 15, 2023
Convenient location there are many specialists for working with private clients, which cannot be said about the corporate department, they work very slowly, although they are very polite and courteous.
Excellent attitude to people, they will listen to everything, they will help you figure everything out, and the connection is good. I left them for Life a year ago, I really regretted it, now I'm back on MTS and I don't set foot here anymore. I consider it the best connection in Belarus
An interesting salon, similar to the MFC)
A lot of staff, the number of people and the queue should not scare, all issues were resolved in 5 minutes. We told you the right actions and helped you solve the right issues
It is bright, spacious, and has a lot of staff. Polite communication. They will explain in a simple and accessible way about tariffs, phone models and other information.
I was passing by on business. A large, beautiful room, all the operators were working, which surprised me. We were served quickly and politely without unnecessary questions.
The service is average in terms of time. There are a lot of people all the time. The choice of mobile phones is decent. Everything can be tested and viewed. Consultants help with the selection. I just don't think there's enough air conditioning. Maybe that's how I got there.
I am disappointed, I will leave MTS, for life , it is not profitable for me to put money on MTS lately, I only have time to put money on, the subscription fee seems to me to have grown 90 kopecks every day , this is sorry for the robbery of MTS , MTS has dropped, I will go down to such a level as A1.
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Anonymous review
December 8, 2021
I connected a phone number for the child, this number receives a lot of SMS from different sources, settlement transactions from the card, debts and warnings from banks about non-payment and lawsuits against the owner of the number. When I contacted them, they told me that these were my problems, call the banks and tell them that the number belongs to another person. I think this is not normal, they did not even warn that the number was in use and there may be such moments
I visited MTS probably for the first time in a year.
I was pleasantly surprised. A huge selection of gadgets. The service, although in turn, is fast.
There is probably the largest selection of phones here.