I am not a client of the company, so I cannot say anything about the fulfillment of their insurance duties.
But based on the results of written communication with them, I can say that they have competent lawyers.
The reason for the one-star disadvantage is the impossibility of live communication with employees, everything is only on paper.
Poor service, unprofessional approach.
For this insurance company, the main goal is to compensate customers for as little damage as possible and save money for their own company.
If you feel unwell on a non-working day, you will have to wait for the working day, otherwise they will decide within 15 working days whether they will refund the amount you paid or not.
Different employees offer you different conditions, set different remuneration limits for the same medical center, and so on...
A collection of irresponsible and unprofessional professionals.
Even one star is too much to rate the way you help. So far, a month has passed since the beginning of use. I will change the review if it improves.
See original · Русский
M
Maria Davtian
Level 2 Local Expert
April 26
They just deceive people, you buy insurance, but in fact it turns out that in another country you have to pay everything yourself, then in your own country you have to contact them and they will still review whether you can be reimbursed or not, although initially when you buy insurance this fact is not written anywhere and such information cannot be found, I strongly recommend not take nothing from them, spend your money and there will be no help or compensation in case of anything.
The company causes serious complaints. The contract is drawn up inadequately. There are no clear criteria for insurance coverage, which is confusing. When you contact the support service to find out information about the coverage of doctor visits and drug insurance, you only get false answers. Employees do not have sufficient knowledge about insurance plans. As a result, after signing the contract, it turns out that the situation is actually the opposite: insurance covers only 2 visits to one specialist, regardless of the package level (Premium or Comfort), and medicines, of course, are not included in the coverage list. The only exception is if you work for an organization where your employer provides a high-quality insurance plan. In this case, the insurance works properly. However, if you have an individual insurance plan, you should seriously consider whether to contact such companies.
See original · Русский
3
taisia
Level 3 Local Expert
March 18
I advise you to choose another insurance policy. It is impossible to get through here, to get feedback. As a result, you go for treatment at your own expense, because otherwise you won't be able to get medical help on time. Then they look for a reason not to pay compensation.
The worst service that can be imagined from the insurance side, apparently they do everything manually. In order to coordinate the next procedure, you have to call 2-5 times. Why? Because they do not have a phone number identifier and they are not able to understand that you are being served by them, and instead of agreeing with a doctor or just clarifying, some operator asks you questions and promises that the doctor will call you back. Naturally, he will not call you back (he calls back in 60% of cases) and you will have to wait for an indefinite time (from an hour to a day) until you can ask your little question.
The recommendation is to make a caller ID and remove the person who does nothing but clarify my details, waste time and delay the approval process.
Disgusting insurance company, if you think that you want to take out medical insurance from them, you'd better find another company.
No matter how many times we called the insurance company to make an appointment with some doctor, there was NEVER any feedback!We had to call ourselves the next day and ask if we were signed up or not! And as a result: during the day, they did not send an appointment request to a specialist to any hospital!
It's just the time spent on calls and disassembly, why they don't do their job on time, never call back themselves and solve the issue on the spot!
It's better to pass by if you want to keep your nerves and health))))))