Hello, I ordered lenses there more than once, there were no questions, yes, they are more expensive than in many places, well, the quality suited me, just a couple of days ago I ordered lenses for myself, they brought, everything is fine. A couple of days later I put it on, immediately redness of the left eye on the move, as soon as I put it on, the day went by, nothing passed, the next day I put it on, the same thing, put on my old lens, everything passed. I called by marriage, they send me to their doctor so that I spend half a day, and they know that I will not agree, for many time is money. Therefore, I advise people in the future not to buy lenses there, there are other suppliers, both cheaper and with free shipping. There is no marriage exchange, we bought it, it's our own fault that we bought it there. A call center, a girl does not know how to conduct a dialogue at all, talks in raised tones and constantly interrupts, does not allow her to finish a sentence, impudence is good luck. If the Head of the optician appreciates customers, he would advise people to be more loyal to people in the future, these pennies will not play a serious role in the organization, and the attitude and the regular customer will leave.
The doctor picked up the lenses for the child, as it turned out later, the selection was not correct. There is no refund, order others and it is not a fact that they will fit. Selection by the poke method. We were very unhappy!
I am a long-time customer of optics. The other day I placed an order for 150 rubles. The courier brought the wrong lenses that were ordered, the store suggested correcting this jamb as follows: go on your own to spend time and exchange lenses. For a second, the order was placed by me correctly and paid on time, and according to the amount of the order, I had free courier delivery. I think the store should fix mistakes on its own, rather than chasing the customer and wasting his time. Ordering lenses in this store for many years in a row, trust is completely undermined.
I have been buying one-day lenses here for several months now. And as much as I like communicating with couriers, I get to stupid administrators every time.
You have to guess about the terms of delivery, ask for something yourself.
This greatly spoils the impression of the service (
It would be more profitable to order my lenses somewhere, I would have moved to another supplier long ago.
I ordered a callback this morning, they called me back right away.I ordered lenses + solution, after a couple of hours the courier (girl) arrived, everything was checked on the spot.I recommend
I've been ordering lenses in this store for seven years now. Both for myself and my son. Always excellent quality, fast delivery. Plus a discount for a regular customer.
Excellent optics. And an ophthalmologist. He will always suggest an effective solution to any issue with vision. I highly recommend it.+ pleasant prices and constant promotions
I have been ordering lenses and solutions for them exclusively in this store for several years. And for the new year, I also received cute gifts when ordering!
Always excellent service, lots of gifts when ordering for large amounts, promotional items are available. The seller will always tell you the best option. There is a doctor who can also be consulted
Good afternoon. I placed an order on 03.07, in the amount of about 16 rubles. When registering, I chose courier delivery, indicated the current address, but could not update the number. After the order, I immediately paid for it and within an hour I tried to call the company to update the number. I didn't get through. And the next day it turned out that nothing would be delivered to me, although I paid for my order. Well:
1. Why is it not reported during a voice call that the company has a day off? Why does the website, when ordering a callback, claim that you will get a call back in 30 seconds, and do not do this? Why doesn't the operator talk to you after the company calls you, but they throw you on hold again??? I've lost an hour of time.
2. Why is it impossible to edit the phone number when placing an order? I had to do this already in my personal account after placing the order, but it was no longer displayed on the order itself.
3. After receiving the email, I sent my current number, but again I did not wait for the callback.
4. And when I got through to the optician on the third attempt.Bye, I was told that there would be no order, because they have delivery from 20 rubles. Although neither at checkout nor at payment (and I have already paid 100% for the order), there was no such information.
The operator told me that it was my fault. It was necessary to look at their news that they were resting and carefully re-read all the twelve points in the delivery. Note that on the main page there is no information about the weekend or about delivery from 20 rubles.
I don't advise anyone.
I've ordered it for the 2nd time. Everything is delivered on time. The quality of the lenses is good. The manager contacts and clarifies the terms of delivery. I recommend. Thank you so much for the gifts that were in the bag with the lenses. And there is a solution for lenses, a notebook on a magnet and a small chocolate bar. Very pleasant.
I ordered 2 sets of lenses -5.0.
When they arrived, I was happy at first. but already during the first minutes after I put on the lenses, I realized that they did not correspond to the stated -5.0, since I saw very poorly. They were constantly clogged with protein deposits. and they were very dry. I'm pretty sure it's a Chinese fake. I never recommend this site and their lenses to anyone