Good location, good service, clean rooms, not enough places to wait, you need to add and preferably increase the prorusk ability of the staff, they serve for a very long time.
Karaganda regional branch of Otbasy bank zhilstroysberbank Joint Stock Company strives for a wide coverage of the economically active population of the country to participate in the housing construction savings system in compliance with the principles of reliability, trust, transparency and high quality of relations with customers and partners. As proof of this, the employees of otbasy bank: specialists of the Business Development Department of the first category Oshanova Togyzhan Nurlanovna, Erdebayeva Elvira Kuanyshevna, leading consultant of the bank Fazylova Raushan Askharovna, specialist of the first category Adenov Erkebulan Toleuovich, strengthening our knowledge of financial literacy, told about the rights of the depositor and the programs in which it is possible to have housing, provided a high level of Service. "Otbasy Bank" JSC warmly welcomes the client who came to the bank from the moment he entered the bank ,gives a clear explanation and gives directions to the future plan.
Employees of the bank Oshanova Togyzhan Nurlanovna, Erdebayeva Elvira Kuanyshevna , Fazylova Raushan Askharovna, Adenov Yerkebulan Toleuovich may you have good health , fruitful work and success.
Let the Karaganda regional branch of the Joint Stock Company" housing construction savings bank" Otbasy bank " become more depositors and increase their status.
Contributor: Zh.K.Saduova
Of course, there are a lot of people, but the specialists, at least with whom I communicated, are very competent, polite and caring! Thanks for the work!!!✨
Hoping to get my long-awaited apartment. I go to this bank. The staff and equipment are good. But the problem with flogging is for people with disabilities, it is problematic to stop by. The barrier is not opened. Until I crawl up and tell you myself , then I come back and get off my car and only then I just drive to the bank to park at the sign for the disabled !
I liked the service. A competent manager patiently explained everything. I think the staff is competent. Before that, I wanted to close it and didn't know what options there were. But the manager helped with the solution of the issue. I recommend.
Polite managers, prompt service, spacious room, there is a children's play area, there are three notaries in the building for the convenience of customers.
1.5 - 2 years have passed since I received a loan from Otbasy Bank and I have a very good impression of the professionalism, clear and qualified service of the manager Aisulu Bazarbaevna (I do not remember the last name). I want to thank Aisula Bazarbaevna, as well as the management of this bank, for the high-quality selection of personnel!!!
Otbasy bank customer service is not like before, at the beginning they had a very good call center service, mortgage lending work on various programs, right now there is not as much influx of people as before. The state and the Government of the Republic of Kazakhstan should work out the mechanism of affordable housing programs, not only for the young, but also for the Second World War and the 1,2 group, mother loneliness, etc. to increase applications from construction companies, attract not only cities and rural settlements, everyone wants to buy an apartment in Astana, Almaty and other cities.The UAPF needs to be renewed, since a lot of apartments were previously received and all their savings were attracted.The guarantor is also to develop....
I was there with my mother, according to her pension contributions, they applied quickly, everything turned out, there was no queue, they work until 18.00, there is no parking, they left the car for 3 houses, but nothing was warm, they walked around, an employee named Kusain got caught, a very competent employee, quickly helped and advised, they left satisfied)
He went to the bank to ask about the mortgage. It turns out that there is a girl who explains Well that she is in the bank, the first floor, to the right, the girl who sits on the second to the right
We need to do something about customer service! 30-50 minutes 1 person is served, in the morning the queue went to the manager came to 14.00, and if after lunch you will not get there at all!
See original · Русский
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Ботагоз Телегенова
Level 8 Local Expert
September 25
I love you guys! This department is the best in Beijing Palace! Prosperity! Thank you for making our lives happier!!!
Отвратительное отделение банка, хотя считается центральным по городу Астана.
Время ожидания более 2 часов по простому вопросу закрытия депозита.
Персонал оставляет желать лучшего, мягко говоря.
Расположение в целом не плохое
Колл за ожидание и персонал
Хорошее оьслуживание. Персонал оьычный. Но в целом, толковый и компетентный. Время ожидания зависит от вопроса - но в целос, ощцтимо. Отношение к улиеетам оьыкнлвенное.
Очереди практически нет. Время ожидания 3 минуты. Обслуживают быстро, грамотно и вежливо. Не отвлекаются на телефонные разговоры, как это обычно бывает. Очень довольна.
Молодцы, менеджеры и нотариусы работают четко, быстро, вежливо. Понравилось обслуживание, объясняют доходчиво и спокойно! Очень благодарна персоналу и консультантам!
Напротив около мечети большая парковка, машину оставил и прошёл менее 100 метров! Обслуживание быстрое, специалисты хорошие, зал просторный, есть игральная для детей, кофейня, уобщем всё удобно и классно. Когда вал можно как то ускорить, а так все отлично!
Никак не могу забронировать очередь. Пытаюсь уже почти месяц, все время выдает что свободного времени нет. Если это из-за Нового Года, то хоть бы указали, что запись начнется после праздников. Звоню в колл-центр там робот, который направляет на канал в Телеграмм. В телеграм набираю цифру для связи с оператором, но все бесполезно.
Как и когда можно записаться на консультацию к менеджеру, посткредит???
Душно, людей очень много. Все злые, и у всех много вопросов. Талоны бесконечные. Перерегистрация, регистрация. Чтобы спросить стоишь по под часа в ресепшн. Некомпетентные сотрудников очень много. Негативные эмоции от этого места
В этом банке была всего 2 раза.впечатлило.Тихо спокойно....очереди быстро продвигаются.А отношение ....как. к родному человеку.Приехала с др.города.Они даже пакет нашли.Просто спросила .где поблизости магаз.купить пакет.а они нашли.Потом по телефону.и все ОК. Молодцы.
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Anonymous review
August 8, 2022
Локация для меня самый удобный!
Большой офис, обслуживание быстрое!