An excellent communication department, despite the huge number of people (the area is not small), the staff serves quickly and if something is not clear, they will always politely explain.
Am I the only one who doesn't understand the joke of this post office?! Every time I receive my parcel from China, I leave and during the day I receive an SMS about a new parcel: "The shipment has arrived..." Is this some kind of joke?? And that's exactly how it is every time!
The queue is long. Sometimes you encounter rudeness/discontent from the employee. But there are also pleasant/polite employees. Thank them for their hard work and patience.
Very little space, huge queues. You take a voucher to pick up or send a parcel and stand in a common queue with those who want to pay for communal services. this shouldn't happen.
There should be a separate queue for those who need to receive a parcel.
It's always a very long time. To receive a parcel, you need to stand for an hour. Postal workers are outraged that they need to deliver parcels. Apparently, it is more profitable for them to accept payments for communal services.
We would like to express our gratitude to the postman Galina, who works on a Cooperative basis. She is very diligent, conscientious, and dedicated to her work.He will always help, advise, and never refuse. I wish there were more people like that, thank her for her hard work!
Constant queues.There is a big workload for employees, the area is large, and there is only one post office, usually with two windows, and it cannot cope with the load.
In principle, a normal communication department, if compared with other departments. Good and responsive operators. However, the office equipment is outdated, it works slowly, sometimes it freezes! It would not hurt to install an electronic queue system for the convenience of customers!
The queues are huge, you have to stand for about an hour just to pick up the parcel.
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4
Анатолий Калашников
Level 13 Local Expert
December 20, 2018
One star and that's even a lot. All operations are performed slowly. Overly attentive and measured. What can be done in a minute is stretched by 3. When viewing the work schedule on the booths, it is clear that not all the staff is on site. When asked where the employee talks about sick leave, mail processing, went somewhere and the same thing every time. The opinion of more than one person, so many in the queue say... And queues of 40 minutes are the norm for this department.