The head of this department does not take her place, with her attitude to her work and staff, she only manages cleaning equipment at the time, is incompetent in the range of services and is rude to customers. Due to the depressing management of these OPS and the team consists of people who have not mastered even half of the range of services, the slowness associated with inexperience creates huge queues. From my repeated personal experience, I can say with full confidence that this OPS will be able to achieve a decent level of service and a positive assessment only with a change of leadership in the person of the head.
It has become much more convenient with the installation of an electronic queue. There would also be a consultant in the hall, as in banks. Not all elderly people can figure out where and what to click. Not all adults can sign an envelope or parcel correctly. And at the same time, they would have beaten off the question "I just have to ask."..
A long wait, they can't cope with the work, they may have reduced the staff, then let the management itself work, the management staff is inflated throughout the country, in all spheres
One letter was lost, and money was additionally demanded from the recipient for the other. If the post office is unable to deliver the letter, what is the point of its existence? They refuse to give the complaint book, they demand the number of the lost letter sent almost a month ago (you might think knowing the exact time of sending it is impossible to look through the database)
The mail is pleasant. Adding an electronic queue would be great. The eternal squabbles with long queues are annoying. They occupy 3 windows each and run around like they were cut to and fro.