There are constant queues at this post office, and employees don't even try to work a little faster (it's more important to chat with colleagues).
I recently had to order a package from China.
The parcel arrived at the post office in eighteen days and then I waited another three days for the postal notification. I was waiting for the notification because without it, the parcel is issued only upon presentation of the code that you receive when registering your phone on the website or in the application.
When the notification was received, I came for the package. After standing in line, I thought I would receive my parcel quickly, but that was not the case... The employee of the post office-0005-The post office for about twenty minutes tried to find the parcel in different boxes and boxes. I was loyal to the wait until I heard from the employee the phrase that she was sick of parcels from China. And when she got a job at the post office, what kind of parcels did she expect to give out?... And why work where your responsibilities got to you? ...
In general, in the future I want to minimize my visits to this institution as much as possible.
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Allien24
Level 4 Local Expert
August 31
I came to pick up the parcel on the notification (which, by the way, has no date, only the last name and address and the mark "secondary", although no one threw the "primary" into my mailbox).The cashier--the clerk told me: "Girl, I can't find your package." And he looks at me like, "Goodbye; Next!" I say, a notification from you? - from us. So, I say, did you have the package? - I don't know.
I'm shocked, to be honest, from such a service. They asked to invite someone from the administration - this woman Ignatovich (the boss) She told me, "What can I do?!" No apologies, no recommendations on how to act in such a situation, they just kick me off. They persuaded me to write down my phone number and call when that postman comes out of vacation. It is unlikely that this will do anything.
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Женя
Level 4 Local Expert
July 10
I often visit this post office to send parcels or receive shipments. The staff of the department is female. Every time I enter the branch, when my turn comes and I try to just send a parcel, it is very difficult to do this, because the cashier, Natalia PAPRAVKA, is constantly serving
her friends without waiting in line.
When you tell a post office employee in such a situation that it's my turn now, she starts being rude, then the manager comes out of the back room and starts shouting and threatening that she will press the alarm button and call the police. Strange behavior of employees and their supervisor. Since I often visit the post office, scandals with visitors are common there. Moreover, neither ordinary employees of the post office nor their supervisor are trying to solve the problem, but only exacerbate it. I think that the entire staff of the department should be fired and new employees should be recruited in their place who will perform their official duties, and not be rude or threaten visitors. I can't recommend this department to anyone, I have to go there forcibly, because of the territorial location.
Although there is an electronic queue, you have to wait for 40-50 minutes. Rude workers. Individuals from the staff---cashier 0005_PUELING would do well to take courses in communication with customers.
Everything is pretty fast and a lot of windows are working, but when it comes time to pay for utilities, significant queues gather. I try not to come these days
After the electronic queue was made, it became much easier to be there. Constantly quarreling grandmothers and aunts strain the atmosphere. If there are a lot of people, it is very stuffy there. It's hard to stand up. The postal staff themselves are good, they helped to arrange parcels many times, thank you for that) Here the review is more about the fact that people at the post office are some kind of psychotic often come. The workers themselves are coping well, working fast and accurately enough)
Pleasant impressions remain from the visit: here you will not encounter rudeness of the staff or lack of anything.
And with the right timing, you can avoid huge queues.
A small department with constant queues. An electronic queue has been implemented - it does not save you from scandals and swearing. From the 15th to the 26th of each month, as with any mail, it is better not to come
Even now trying to call more than one correct number!!! Why this outdated information??? It's time to either update or remove!! Sorry for the time spent 🤨😡
Terrible service, eternal queues, you will wait for utility bills in an electronic queue for 30-40 minutes, when 3 cash registers are working, why not make at least one cash register for bills, and the rest for postal services.
The most terrible post office in Grodno. They had worked very slowly before, and when they made an electronic queue, they relaxed altogether. The feeling that in the morning, at a meeting, they drink a glass of brake fluid together
The workers are great, but the electronic queue is a nightmare...it feels like the terminal itself doesn't understand who's next in line. To receive a shipment, it is better to choose the purchase of stamps..It will definitely be faster
It also works on Sunday, which is good. We have made an electronic queue. Lately, apart from a certain small period of time per month, there are few people.
Very inconvenient mail. People are queuing up at three ticket offices at once, which is why there is constant confusion. Why is there still no electronic queue?
It's good that at least the clock was hung up
And I would also like to have a current date posted next to the clock
There are no complaints about the postmen. Polite. They work fast.
A branch of hell on Earth. Long queues, very slow registration. It saves a bit that several windows are working at the same time. There are no complaints about the staff - the operators are friendly, they try to help with the shipment.
The employees of the post office try to serve quickly, but the queues are constant, and in general Belpost works very slowly, parcels from China go for more than a month
The service speed leaves much to be desired.
Either there are not enough employees, or they have competence. Maybe both at the same time.
Prepare and print out memos for those who still pay communal bills at the post office. Everything will fit on the A5 format, but in a month or two there will be much less operational work.
Parcels can be left in cells with a digital or mechanical lock
To open it, you need to enter a code. The code and the cell number are sent to the recipient in the form of an SMS along with a notification. Iron boxes are cheaper than thankless routine work.
If you think the recommendations are sensible, please like them, maybe they will notice and listen.
Good luck to everyone.
There are always huge queues, slow staff, sometimes they do not bring notifications, then several times one, taking into account the fact that the parcel has already been picked up a long time ago!
I like the post office in Moscow, near my house.
But how desperate I got when I rented a mailbox, and a post office employee gave me the wrong address of the post office. And now the letters that are coming to me seem to be going into the void.
It's like I work for a newspaper and I don't know its name. How's that?..
There are always huge queues, the cash register can be closed right in front of your face and turn around as you want. 3 stars for quickly carrying the box with Alik from the warehouse, and for the fact that the cashiers help and treat the elderly with patience.
Huge queues. Disgusting post office.
There are always queues. Anytime. To pick up a registered letter is to spend an HOUR of your life standing in line.
Put things in order, remove the payment of the commuter. The 21st century is in the yard, they are standing with smartphones, they pay utility bills and a mobile phone with cards.
Well, so-so. There are few cash registers, a lot of people, and the staff is always unhappy with something. Terminals are either hanging or not working.
All orders had to come and check whether they were there or not, the notification came 2 months later, the parcels were given to a completely left-handed person, the notification was also sent to left-handed people.
They messed up quite often ...
It's a terrible place. The room is stuffy, because of the lack of an electronic queue, people often get confused who is behind whom. Unfortunately, I often have to visit this seventh circle of hell...